Customer Ratings & Reviews
- Model:
- 49733BBR
- |
- SKU:
- 6028060
Customer reviews
Rating 4.1 out of 5 stars with 355 reviews
(355 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Pursuit Case's protective qualities, slim design, and snug fit for the iPhone X and XS. While some found the case challenging to remove, many appreciated its lightweight nature and sleek aesthetics. However, a few users noted concerns about the case's potential slipperiness and the difficulty of accessing the mute switch. The lack of an included screen protector was also a point of feedback from some customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection, Weight
Rated 5 out of 5 stars
Great Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great lightweight case. Does not inhibit speaker quality or microphone function. Great protection from drops.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Bulk
Rated 5 out of 5 stars
Multiple drops and phone still safe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I drop my phone all the time. This case holds up and is not too bulky. Will buy another for my next phone.
I would recommend this to a friend - Cons mentioned:Switch
Rated 1 out of 5 stars
Worst otter box case ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So i’ve been a loyal otter box customer for years, I dish out the premium cash for the premium product, sweet it’s supposed to keep dirt out of my charger hole, put it on the new iphone x 2x and the cap on the bottom pops off and gets lost so no protection from the elements there... and the switch for ring/no ring modes does not work whatsoever... don’t waste your money... this case is trash I’m bringing it back and getting a life proof to see if it is any better... i hear they’re owned by the same company though so we’ll see
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear kenoshaman,
Our apologies that your experience with the iPhone X Pursuit was so disheartening! The case does have to be specifically installed in order for that mute switch to work seamlessly with the iPhone X, and it sounds like there was some sort of misalignment issue going on. However, it is definitely not typical for the charge port door to break off, and if you haven't gotten rid of the case quite yet, we would love to get it replaced via our warranty. Please feel welcome to give our awesome Otters a quick call at 1-855-688-7269, and they'll gladly send you a new unit that we're confident will deliver on the quality that you expect from OtterBox!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Rated 4 out of 5 stars
It’s Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a good case if you want ultimate rugged protection for your new iPhone. Otterbox cases are known for their ultimate phone protection. Clunky, but protects.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friend Rated 5 out of 5 stars
Love the facial recognition!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Facial recognition is incredibly convenient! Wasn’t crazy about the upgraded camera at first but then an ATT tech showed me how to use the new camera features to “photo shop/customize” photos.
I would recommend this to a friend- Pros mentioned:Protection
Rated 3 out of 5 stars
Average Case over priced.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the case thinking it would be nice to have “Otter Box” quality protection on a very expensive iPhone X. However, the case makes pressing the power and volume buttons very difficult. The ringer switch lever is nice and the protection on the speakers and charge port are also very good. It is annoying that the buttons are so hard to use. I only use the case when im doing outdoor activities like camping, kayaking, mowing, or exercising. I use a cheaper/friendlier case most of the time.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ernie234,
We're sorry to hear that the side buttons on this Pursuit series aren't acting as friendly as we had hoped! While we're glad that the case has come in handy during your epic outdoor adventures, we're confident that it can become an everyday companion as well. Occasionally on newer cases, the side material can be a little stiff at first, but after some time and use, it should start to relax. If the issue persists or just becomes too frustrating, our friendly Otters will be more than happy to set you up with a warranty claim. Feel free to give them a call at 1-855-688-7269, and they'll always be ready to get a replacement rolling!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Rated 2 out of 5 stars
Annoying abrasive distortion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox Pursuit will provide excellent protection for your expensive iPhoneX. The enclosure wraps around the side and rear of your phone. The speaker ports are a nice way to direct the sound toward you when viewing your favorite video. Unfortunately, the enclosure also covers the microphone and any abrasive rubbing, especially on the textured back of the case, causes an annoying rubbing noise that is transmitted to the receiver of your calls. Also, the case muffles the sound of your voice reducing your microphone's sensitivity and your voice's clarity to the other calling party. My wife and I have two iPhoneXs and I bought a Pursuit case with a clear transparent back for her. She did not experience the same problems. If you want a Pursuit Case then purchase the one with a clear back without the texturing. If you already have the case with the black textured backing then contact OtterBox. They were kind enough to exchange my case for the Pursuit with a smooth clear backing. Also, the case is not easy to snap together. It can be difficult to align the ringer mute switch on the side of the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey DucNCover,
We're sorry to see that the black iPhone X Pursuit series didn't quite check all of the boxes for you! Although we've never heard of that issue before, we're glad that we got you taken care of and that you're enjoying the clear version of the Pursuit. If you run into any further questions going forward, please feel welcome to call our reliable Otters at 1-855-688-7269, and they'll always be happy to help!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Rated 3 out of 5 stars
Hate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slippery! It slips out of my hand no less than 5 times a day. The only reason I gave it 3 stars is because it definitely does its job. My phone doesn’t have a scratch on it. However, I paid $50 and constantly take a chance at ruining a $1000 phone. I now have to go and buy a different otter box case that has better grip. I do not recommend this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chickie,
Although we're glad to hear that your iPhone feels safe with the Pursuit series, we apologize that the case design is a little too sleek for your comfort level! If your heart is set on additional traction, we would suggest taking a look at the Defender series, which does incorporate an outer rubber slipcover. Please feel welcome to check it out via the link below, and give our friendly Otters a ring at 1-855-688-7269 if you have any other questions!
https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-apple-iphone-x-and-xs-blue-green/6028063.p?skuId=6028063
Best,
OtterBox Customer Service Team
Rated 4 out of 5 stars
Overall, Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is overall, great. It’s thick, I’d say a perfect fit between thin and bulky. If I had to choose again, I’d go for all the black colored case due to the clear case getting scratched VERY easily. (Went with the clear one due to price difference) black one was $60+. Clear one was $21 Also, the button that covers the toggle to switch the phone to vibrate, it’s weird... you have to spin it to set your phone on vibrate.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Bulk
Rated 5 out of 5 stars
Good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As expected, Otterbox offers great protection and this one isn't as bulky as most.
I would recommend this to a friend - Cons mentioned:Ease of use
Rated 4 out of 5 stars
Great fit and protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All that you’d expect from an Otter box case, only drawback is that it’s difficult to take apart and reassemble to take phone out to clean it.
I would recommend this to a friend - Pros mentioned:Fit, Protection
Rated 5 out of 5 stars
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is a perfect fit. I’ve dropped my phone and the case protected it.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friend - Pros mentioned:Protection
Rated 4 out of 5 stars
Gud quality product!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my phones have otterbox cases ! Good price from BB ! Dropped the phone many times n still is one piece !
I would recommend this to a friend - Pros mentioned:Case quality, Protection
Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cover for my phone, best protection and is also beautiful
I would recommend this to a friend Rated 5 out of 5 stars
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case I’d not bulky and is not heavy I do recommend this product is durable and I got it for a good price because I bought other products
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friendRated 3 out of 5 stars
good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit thick and hard to remove. The phone does not vibrate for some reason, and I believe its because of the case. Its hard to use the side buttons since the case it thick.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Scoop,
While it's great to hear that your iPhone X is out of harm's way under the protection of the Pursuit series, we apologize that the buttons are giving you some pushback. We would recommend reinstalling the product, since alignment is key with this unit. Feel free to follow the link below to watch an installation video made specifically for the Pursuit, which may help that case line up a little better. Additionally, don't hesitate to call our friendly Otters at 1-855-688-7269 for any further application assistance!
https://www.youtube.com/watch?v=84mT_7-ByNQ
Cheers,
OtterBox Customer Service Team
- Pros mentioned:FitCons mentioned:Bulk
Rated 5 out of 5 stars
Perfect fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits like a glove and very small, does not add any bulk to the phone!
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friend Rated 5 out of 5 stars
Great Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to buy a different case for the I-Phone X but it wasn’t available. Purchase the Otterbox Pursuit instead. To date have had no issues.
I would recommend this to a friend- Pros mentioned:Protection
Rated 4 out of 5 stars
Good safety case - bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case seems like it will do a good job protecting the phone but is still pretty bulky. Buttons also are very stiff.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friend Rated 4 out of 5 stars
Great case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great case for the iPhone X. It was easy to install. I like the clear back to show off the color of your iPhone X. The issue with this case is getting the silent/ringer switch placement perfect. Another issue is that it slides easily if the phone is laid on the back. I do love the fact that the rear facing camera is protected making the back of your phone even and flushed.
This review is from OtterBox - Pursuit Case for Apple® iPhone® X and XS - Black/clear
I would recommend this to a friend








