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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1516 reviews

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97%
would recommend
to a friend

Customers are saying

Customers consistently note the Defender Series Case offers excellent protection and a good fit for the Samsung Galaxy S5. Many appreciate its ease of use and the included screen protector, while some find it bulky or heavy. Positive feedback also highlights the case's quality, available colors, and grippy design, with some mentioning the convenient belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,516 reviews
  • Rated 5 out of 5 stars

    Awesome product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the feel of this product in my hand. The outer shell of the case does not get stuck to my hair like some of the silicone cases used to do. The textured back keeps it from sliding all over my dashboard when using GPS which is a plus for me! I don't use the belt clip but it's nice and strong with a dependable hold. A word of caution if you have a screen protector already on the phone. This could cause a distortion in viewing. Also, when I removed the case it created a cling between the screen protectors that pulled myou zagg screen protector off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Protect your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case I tried cheaper cases the fit and protection was not there. Do yourself a favor and get the best.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Good sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very well made and sturdy. It was pretty simple to install on my phone unlike others where it's a pain to snap on or take off. It looks like it will protect my phone just fine and I also like the look of it. Very nice case overall.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Screen protector
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I think Otter Box cases are great. I have the Defender series which has a built-in screen protector. With the Galaxy 5S being a larger phone to begin with, the case makes it even larger but the belt clip makes this a non-issue. I feel my phone is well-protected. The price is a little hefty, but given the protection it offers, I can live with paying a few bucks more.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection but some issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for me and my husband. After 4 or 5 months he was having problems with turning his phone on and off because the ottor box piece wasn't connecting well with the on/off switch on the phone, despite taking the case on and off many times. I have not had that issue. However, for both of us, the plastic shell by where you recharge has stretched out, mine not too bad but his a lot, which is weird because even if it's by where you charge the phone, you don't really touch that part of the ottor box. Maybe because it's thinner there. We do like it enough that we bought this same one to replace my husband's. You can drop the phone no problem. I also like that the inner shell protects the screen so you don't need a film type screen saver and it is more sturdy that the film would be.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case for all types of people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case that I use for any phone that I buy. It works good for all types of people, whether you are on a job and risk dropping your phone or crushing it, or even just simply carrying it around with you, it works great and really keeps your phone protected. I dont drop my phone much but of course when I do its on concrete or something, and the case keeps anything from happening to it everytime. I still have yet for something to happen to my phone and this is my third phone with a defender case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is durable and protects my phone from dust and any drops I had with it. It is a bit bulky but does what it's supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is the best I have ever used. I am hard on phones where I work as a mechanic. This case has held up great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Otter box great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box case is great. Protects the phone completely. Easy to install, clips onto your belt or pocket. These cases are a bit pricey but worth it. Got a great price with best buy and shipped quickly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    hoping the phone will survive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've used these cases prior to this purchase so I bought this one for my husband's new Samsung phone.Seemed to fit well but the phone actually fell out of it at one point while he was at work and the entire thing fell off of his belt!(neither of which has ever happened before~same kind of work.Same use.) Have found no comparable option,so he'll continue using it&we'll hope the phone survives!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox feels sturdy and snugly cradles my phone so it feels secure. The phone fits inside the Otterbox case without having to remove anything from the phone, e.g., the back plate. The Otterbox case is so tightly fitted, I was afraid I'd break it when I was trying to open it up so I could put the phone inside. The only problem is that the cell phone's touch sensitivity and ability to read fingerprint ID seem slightly compromised. Overall, though, I'm really pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great case for construction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very durable and absolutely love the clip. Have always went with black but the neon helps on the jobsite

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Slides in and out of my pocket very well and excellent drop protection...know by experience

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Absolute must if you're accident prone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're an active person who is always on the go, the last thing you need to worry about it bumping the phone into the car door, garage etc, I fell in the snow last winter and landed on my phone in the driveway. It crushed the protective screen and nothing else. The phone never falls out of the clip on my belt as it's secure, though occasionally it will take the whole case off my belt, it's protected by the shell and doesn't break.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox is best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox offers the best protection of any mobile phone case. It is easy to grip and easy to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves the color and how it protects the phone since he has dropped it a couple of times already.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and the protection. Dropped phone and the case protected it from cracking the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    tough, durable protection for the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox is a great product. It is tough and keeps the phone protected. The price could be cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great case. It was easy to install and looks great. I definitely feel protected in case of a drop. WIth OtterBox, you know you are getting a quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Case Great 4 all Cell Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender or Rugged cases are awesome... Great product and protection for my new Samsung Galaxy S5, Yes my New Samsung Galaxy S5, Myself I waited over a year for the next BIG thing to come after the S5. Then came the Samsung S6 and S6 edge upon release my wait was over, I was ready for these new phones but after I did my research before my purchase, I was very disappointed to learn these 2 FACTS about the S6 models, Both the S6 and S6 Edge models have the same problem #1 they are non expandable, (S5 is expandable) and IMPORANT #2 you can't remove the battery on either S6 models (All OTHER Samsung phones batteries are removable and or replaceable) both HUGE Drawbacks for a loyal longtime Samsung User. Several times in all my Samsung products cells, tablets.. etc.. removing battery is a BIG deal if your device locks up or if the battery is weak after lots of use or if your like me I carry an extra fully charged battery with me. With the S6 and S6 edge if you can't replace the Battery to me that makes it a disposable phone, If you have problems with the S6 models they tell you to put in airplane mode for 5 minutes then switch back to normal mode and then try it and from the people I know with the S6 phones it seldom works if they incur problems. And I know others that rushed out and bought the S6 phones upon release and most went back to the S5 and the ones that didn't are planning too..... The Ottebox is awesome but do your research if you are planning on buying a SAMSUNG Galaxy S6 phone Myself I went with the S5 and So glad I did...

    I would recommend this to a friend
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