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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 109 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers frequently mention the Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 Pro Max's quality and protection. Many appreciate the grip, texture, fit, and overall feel of the case. The sleek design and appealing appearance are also well-received; however, some customers have noted concerns about the durability of the material.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 109 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case really protects my phone from any damage I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s an Otterbox through and through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox quality never disappoints. Fits correctly. Functions correctly. Textured leather is easy to hold.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starts to show a bit of wear after the first week, but still it’s still solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case feels great and looks great and keeps phone safe

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    m

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality case so far. have it for a week, will see how it holds up

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product fits perfectly. I would buy another one

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good iPhone cover I recommend it at least till now

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a nice look and feel but mine already has a tear in it after a couple weeks of use and I foresee having to buy a new case within the first year

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    nice phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice use easy fitting not flimsy nice color reliable

    I would recommend this to a friend
  • Pros mentioned:
    Case feel

    Rated 2 out of 5 stars

    Overpriced, no drop resistance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome feeling and looking case. However not very good with drops. Dropped on the first day with a new phone and cracked the whole back and screen. Short drop too!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 5 out of 5 stars

    Usually break my phone but not this time

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case along with a Zagg screen protector really do make my phone essentially indestructible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Landman

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you think it looks like the case from landman, you are correct. I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So So

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the color shape and feel. But not at all durable. The cover ripped the first hour I had it on my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Best case for ip16

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommend any other case except this one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a really cute case, but i accidentally dropped it and it scratched very easily

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Don’t buy this type of case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otter box but this case is awful. It does not hold up at all with wear and tear.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 2 out of 5 stars

    Workable but Seen Better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functional, but does not look to provide as much protection to justify the cost.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! We are always trying to make our warranty process as simple as possible and are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Rated 1 out of 5 stars

    Junk - looks like garbage after a few months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is flaking off super thin cheap surface, I would not recommend buying one

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Pass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falling asleep after a couple months would not recommend

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Best Buy Employee

    Rated 1 out of 5 stars

    Trash Case

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only dropped it once and it is torned from the side and the screen protector also shattered

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

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