Customer Ratings & Reviews
- Model:
- 77-65778
- SKU:
- 6422354
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Clear Series case's protection, design, and fit, with many praising its ability to safeguard their phones and complement their device's aesthetics. However, customers are negative about the difficulty of putting the case on, citing it as a significant drawback. While some appreciate the case's quality and lack of bulk, others find the price to be a bit high. The case's grip and appearance also received mixed feedback.
This summary was generated by AI based on customer reviews.
Otterbox symmetry
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This otterbox symmetry case was just ok. Not like the oh black colorway.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jeremy!
We're sorry to hear that your Symmetry Series case didn't exceed your expectations! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you end up running into any issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
12 pro max case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to have more grip. Very slick and easy slips out of your hands
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tina,
We're so sorry you're not exactly loving this Symmetry Series case. This case was designed for easy access in and out of pockets, but we understand it's not for everyone. If you're looking for something grippier, we'd recommend our Defender Series case. Please feel free to check it out on our OtterBox website.
If you have any further questions or concerns, contact us at (855) 688-7269
Best,
obcst
Not protective enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case did not protect my phone from breaking. I have a huge crack on the back of my phone and many small that Happened very shortly after I got my phone within the first week tops but I’m pretty sure it was on day two , the first day of my vacation out of state that I got the phone to take pictures of but was too scared to bring it out with me after I realized how delicate and easily damaged it was in this case and my camera area also had 3 cracks and a chip as the entire area is not covered or protected but I was told it was the best one and the most protective than the others. I usually buy another brand (life proof) and my phone never breaks in it it has a rubber second part and I’m guessing that’s what makes all the difference.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of this disappointing experience, Molly. Every effort is made to ensure our cases will provide the very best protection available to limit the potential for such frustrating outcomes, but unfortunately, there can still be many unique variables at play that prevent us from being able to guarantee that all risk will be removed. Our warranty can't be extended to your iPhone, however, we would very much like to help get you a new case for a fresh start. Just give us a quick call at 1-855-688-7269 and we'll go from there.
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Ease of use
Poor quality/design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get on and off, buttons don’t align properly to name a couple issues. I expected more from ottorbox. I will be returning this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! It's certainly odd to hear that you're having troubles with the alignment of your buttons. If you haven't yet returned your case, we do have a great warranty, so we're more than happy to look into your replacement case options. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Phone cracked will dropping from 3feet off a table. Does slide in and out of pocket easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are still some unpredictable variables. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Struggle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is absolutely beautiful and it also feels strong and durable but that doesn't mean anything if you can't get your phone into the dang case! I've tried several times and even took it to the store to have a blue shirt try, but short of exerting a lot of force (which i definitely don't want to on a brand new $1200 phone) I cant figure out how other people made it work. Returned today.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case, and we're sad to hear that you ended up returning that case! If you ever decide to give that case another try in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Symmetry clear
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is a no go , very good but the color does’t do it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. Please feel free to check out our other Symmetry Series colorways on our OtterBox website. In the meantime, we'd recommend reaching out to BestBuy in regards to a return or exchange. Please feel free to reach out at (855) 688-7269 if you have any further questions or concerns.
Best,
obcst
Absolute FAIL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is not suitable for the iPhone 12 pro max. I cannot believe that OtterBox released this product which does not fit the product it was designed for. I returned the two cases I bought. FAIL. FAIL
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about your frustration with your Symmetry Series case! If you haven't returned your case yet, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
This phone case does not protect your phone.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this case on my phone since purchasing it. Today I see that the entire back of my phone screen is cracked. This case did not protect my phone at all. I would not buy or reccommend. I'd give it 0 stars if I could.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are truly sorry to hear of the damage your iPhone sustained to its backside while under the watch of the Symmetry Series Case. We do everything we can to make sure our cases will provide the best protection available to limit the potential for such things, but unfortunately, any given incident is still subject to unique variables that prevent us from being able to eliminate all risk. Our warranty won't be able to help with repairs, but we would very much like to help get you into a new case for a fresh start. Just give us a call at 1-855-688-7269, and we'll be glad to set things in motion.
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Design, ProtectionCons mentioned:Ease of use
Cute, hard to get on!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had read reviews before purchasing and many said it was hard to get on. I thought “it can’t be that hard!” But yes, yes it can. It took two adults to finally get my phone in this case. Hopefully that means it is very well protected! It is raised around the cameras which is nice. It’s not raised much around the main screen, though, which is interesting to me. I have screen cover on as well but honestly it won’t seal correctly with this case. So I am a bit concerned about my screen. Buttons all work fine. I like the subtle gold sparkly designs. I knocked it down one star due to the difficulty of putting it on and the flat front which to me doesn’t protect the screen. I will update later once I’ve had it longer and dropped it a time or two.
I would recommend this to a friend Very tight fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't even get the case on my phone. It was so tight I was afraid I would not be able to take it off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nick!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Design, Protection
Sleek Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case fits great and looks great with my white phone !! Makes an ombré design when the color of the gray matter case and white phone mix it looks cool. It also seems pretty protective and bought a screen protector to go with it. If you’re clumsy and drop your phone a lot, I would recommend getting the defender otter box series for more protection as this one is more of a nice design and show off type of case, but it does still protect it well. Great case
I would recommend this to a friend - Pros mentioned:Case quality
Phone cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and well built. My daughter loves it
I would recommend this to a friend