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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 292 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are delighted by the Symmetry Series case's excellent protection and the fact that it allows the phone's color to show through. Many appreciate its lightweight design and snug fit, making it easy to use and hold. However, some users noted that the case may yellow over time and that while generally slim, it might not be as thin as some prefer. The clarity of the case was also a frequently praised feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-292 of 292 reviews
  • Rated 1 out of 5 stars

    Unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product shows dirt very poorly. Disappointing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Macwell,

      We are sorry that this Symmery case is collecting some dirt. We fully understand why that would be disappointing and we definitely want to help out! We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    will crack

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks amazing but cracks on edges and you can see them because the case is clear, returned it after 1 day of use

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi iamrogk,

      We’re sorry that your Symmetry case acquired some cracks during your short time with it. This is understandably disappointing and we would have been happy to have assisted with this unfortunate dilemma. We truly hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection, Transparency, Weight

    Rated 5 out of 5 stars

    Best Clear Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very protective and lightweight. I love it being clear so I can see the rose gold color of my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Color

    Rated 4 out of 5 stars

    Mostly great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only say mostly because of one issue: the bumper edges have begun to yellow slightly, while the rest remains crystal clear. Other than that, it's great. Protects just like all Otterbox products.

    I would recommend this to a friend
  • Pros mentioned:
    Case clarity
    Cons mentioned:
    Color

    Rated 3 out of 5 stars

    Yellows

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these cases for my 13 year twins to go with their new iPhones I bought for their birthday. I wanted a sturdy, clear case that would protect the phone and allow you to see the phone. Unfortunately, the cases are not yet 6 months old and they have both yellowed. I really like the case itself. It is sturdy and protective, but still relatively slim. I wish I would have bought the symmetry case but just not in clear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Pretty Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like otterbox and have a rose gold phone so I wanted to get the clear case. It provides great protection, but the front of it which is more of a soft rubber rather than a hard plastic like the back, has already started to yellow a little bit and I have only had it about a month. So that's a bit of a bummer. But for protection wise, its great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. As with all other Otter Box cases it is very protective of the device. This is exactly what we were looking for, a protective case that is customizable. Now my teen can change the picture to be her and her friends, her favorite band or her favorite activity, whatever she wants.

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 5 out of 5 stars

    Great phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a more appropriate phones case. It doesn't turn yellow or ever fade.

    I would recommend this to a friend
  • Pros mentioned:
    Transparency

    Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife's phone because she had to be able to see her rose-gold IPhone. She loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strength

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is really durable. I've dropped it a few times and there are no dents. It's really thick and protect the phone well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    nice case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice light case but protective - really like the clear

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey darkangel,

      That’s great that the Symmetry case is working out for you! We must confess that we were a little concerned when we saw the three star rating. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Do Not Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case cracked in the corners with in the first few months. now here we are 6 months later and my phone screen is shattered after a 2ft drop.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi jmcast,

      We are truly sorry that your iPhone's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. We wish that you would have reached out to us as soon as the case started to show signs of trouble as we would have easily replaced it through our warranty.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours is compromised. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

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