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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1204 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Symmetry Series Case as offering excellent protection and a great fit for the iPhone X and XS. Many appreciate its lightweight design and stylish appearance, while some find it lacks sufficient grip and is prone to scratches. The case's clarity is also a point of contention, with some praising its transparency and others noting discoloration over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,204 reviews
  • Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this iPhone X for about 2 weeks, but I have dropped it at least 2 or 3 times with this case on and it’s not broken yet!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice that it fits snuggly to the phone. I was under the impression that the case would come with a protective film.... that would be great if that modification would be made to this line of otter box

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    My wife likes it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife likes her case, as it’s not too bulky and protects the phone, while having a bit of style, as well.

    I would recommend this to a friend
  • Pros mentioned:
    Case design
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth case makes phone look very nice not to bulky

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good but......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox case is thin enough while still providing protection. However, it does not work with wireless charging. Should say so on the packaging.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi JasonReh,

      Our deepest apologies about any confusion surrounding the iPhone X Symmetry series and its wireless charging capabilities. This is a very curious situation, since the case has been tested and actually should be perfectly compatible with any standard Apple wireless chargers. Not to worry - our Otter super-sleuths would be happy to get to the bottom of this, so please feel welcome to contact them at 1-855-688-7269, and they'll start up an investigation!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection in a slim good looking case for iPhone x

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Thick in the hand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the slimmest case that OtterBox makes but it still fills thick in the hand. It will protect your phone from anything but a direct hit from a bullet. If you need that kind of protection and don't mind the bulk, this is the case for you.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly, not too bulky, doesn’t scratch easily.

    I would recommend this to a friend
  • Cons mentioned:
    Scratch resistance

    Rated 5 out of 5 stars

    Does it’s job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is pretty it’s not very thick still a little bit thicker than I would like but you need that to make sure that you protect your investment. The only thing that I don’t like is it gets scratched very easily so when the light or the sun hits it you can see all the scratch marks from being taken in and out of my purse

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and good protection. Sturdy but not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case not too bulky and protects the iPhone too

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Thin but very protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bulky it has the perfect thickness and protection.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight easy to put n and take off. Great !!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Great case for iphone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for iphone x if you want a slim case.

    I would recommend this to a friend
  • Pros mentioned:
    Case design, Weight

    Rated 5 out of 5 stars

    Great it’s not heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bulky case it’s very light not heavy And sleek

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Looks like a good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t able to test this case out due to returning it. It looks like a good case because it shows off your phone and it’s made by OtterBox.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Jojo,

      It's a bummer that you weren't able to experience the sleek protection of the iPhone X Symmetry series! What exactly was the reason behind the return? We'd love to grab your feedback to see how we can improve your Otter experience for the future, so please don't hesitate to call our cheerful Otters at 1-855-688-7269. We'll gladly do what we can to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Case design
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable case with simple design which is what I wanted. Not too bulky which is also a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using otter box case for many years & never had one cracked screen. I just wish the price was a little lower.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Slim & sturdy case that works w/ wireless charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a rugged case without being too big. Your iphone x's lines are maintained, and it doesn't feel like a brick in your pocket. This case also works with wireless charging capability. I haven't tested all the cases, but I have used it with the mophie, and Samsung wireless charging pads for my iphone with success.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox is great...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, Otterbox knows what consumers want. Clear case so you can see the majestic coloration of the iPhone X. Very ruggade protection on the sides, bottom & back. I recommend getting a glass screen protection to minimize damages to your expensive iPhone X. Symmetry Otterbox cases are absolutely fantastic!

    I would recommend this to a friend