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Customer reviews

Rating 4.7 out of 5 stars with 1158 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Symmetry Series Case's protective qualities, snug fit, and sleek design. Many appreciate its lightweight feel and ease of installation. While some found the case prone to scratches and slightly slippery, the overall feedback highlights its positive attributes. A few customers mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,158 reviews
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Scratch resistance

    Rated 4 out of 5 stars

    Lightweight, protective and stylish

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this phone case for my daughter and she loves it! It’s lightweight, fits snug, does the job (protects), and is stylish. The case is clear as stated and is not completely covered in glitter, which is cool because you can see the phone (logo, phone color, etc.) and the glitter adds a nice touch to it. The only complaint is, it scratches easily. Overall, great phone case!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    So far I like the case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chose this case because the slim cover. Fits my XS well, snug fit. Feels like it would protect against most drops. I wish the front edges of the screen were raised a little more to help against drops, and the same for the back camera. I didn’t realize the camera stuck out so much. The case just barely rises around the lens. The feel of the case is also very smooth/ slippery. The edges and buttons are rubber for good grip, but the back is slick. So far no drops, but overall the case securely hugs my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pros: This Otterbox case for iPhone XS is great at protecting the phone while being slimmer than other high protection options. I really like that the black is clear so that the Apple logos shows, and the embedded sparkles give it a little style without being too much bling. The cons: The smooth back of the case did get scuffs and scratches pretty quickly. However, they are not that noticeable. Also, the part of the case surrounding the buttons and sides of the phone has yellowed and doesn’t look clear any longer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst phone case I have ever had. It is cheaply built and I paid good money for this case because of the OtterBox name. I heard they make good products so I gave them a try and am very dissatisfied. They offer a lifetime warranty but charge $10 to replace the case. I have replaced this case and it just do the same thing and start bulging from the sides where the rubber part is at and the phone is very vulnerable. I will never buy an OtterBox product again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pretty but turns yellow quickly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was pretty starting out but I am highly disappointed in it now. I haven’t even had it 2 weeks and it’s already turning yellow around the edges. For as much as this phone case cost it isn’t worth it for it to discolor so quickly

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Beth!

      We're sorry to hear that the waters have gone muddy on your case. The good news is, we have a pretty stellar warranty, so we're more than happy to get that case replaced. Give us a ring at 1-855-688-7269, and our CS Otters can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Very poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is broken because of this stupid case, waste of money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 4 out of 5 stars

    Great Case so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is as slim as it can be Its easy to take your phone out of and it takes a little giggling to get it in but I'm hoping it holds up in a fall I can be quite clumsy.Most Screen protectors will leave a small space around the phone but you are definitely able to use one.There are no issue using my charger there is plenty of space for it that I do not have to take the case off except to clean the phone occasionally.The buttons are soft and easy to press when turning on,adjusting the volume,or making a screen shot.The Ringer switch is also easily accessible.Space for the speakers allow sound to play clearly.Haven't charged it wirelessly so I can't comment on that.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Scratch resistance

    Rated 4 out of 5 stars

    Pros, Cons and Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still using it since Sep 2018 until now Mar 2019. *Pros: 1- Still protecting my iPhone Xs. (My phone doesn't have a screen protector and fell several times on the ground without breaking or any problems). 2- It still crystal clear, so not yellowing. *Cons: 1- Non-scratch resistant. 2- Taking your phone out of the case is slightly hard, as well as when you put it on. *Advice: I got it cheaper than the price that I found in the store. HOW?? Price Match Guarantee at BestBuy. So, compare the price before you buy. Here is what BestBuy said: (At the time of sale, we price match all local retail competitors (including their online prices), and we price match products shipped from and sold by these major online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.)

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit, Protection

    Rated 5 out of 5 stars

    Beautiful Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Otterbox. First time with the slim one piece case. Fits snuggly, protects well. I also bought a glass screen protector to complete the install. My girlfriend didn’t want a bulky case and wanted to be able to enjoy the beautiful phone and I wanted some good protection for the phone. We are both very happy. The iPhone XS does look great in the case and fits nicely in my girlfriends hands. The 6S she had was uncomfortable for her to hold - especially with the big Otterbox Defender case :)

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Durable and slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always sworn by otterbox products. Since my first iPhone, they’ve always developed and produced great products. This symmetry series is great if you want a snug fit, streamlined case. Very light weight and has survived a few drops. I primarily got this one because my brother got the same one and and it survived his abuse. So far so good. Great product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Overall Nice Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice case for an iPhone. Super light weight for an OtterBox Case, which is one of the best features; alongside with the protection it provides, of course. The design and glitter is nicely done on the case, as well. I would definitely recommend this case to anyone. I have absolutely no complaints with it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Always can count on Otterbox!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox for years and never once had a cracked screen due to the many times I have dropped my cell phone. And it fits like a glove. Not bulky, but slim and smooth so it slides in and out of my pocket with ease. It’s not always the least expensive, but you often get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case for modern day use with the bulkness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xs fits like a glove the case is the more idea for my wife that doesn’t like the bulk ness of the defender case but still wants the protection of the otter so this is a great product

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    This is an excellent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent case if you a looking for a slim design. I have had "sturdier" Otter Box and Griffin cases in the past. While this one isn't rated as well as the impenetrable counter-parts, it does a great job. The corners are protected, and the phone is securely wrapped without covering the iPhone X full screen. The cord receptacle is narrow from top to bottom, and the actual receptacle is deep in the cavity of the case, so some cords or attachments may not fit. I had this problem in the past with the OtterBox Defender. That case has a door that can get in the way.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit, Protection

    Rated 5 out of 5 stars

    Great case !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case - nice and clear. Fits the iPhone perfectly - good protection. Doesn’t fade or yellow like some other cases do. Really love this product

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Protection

    Rated 5 out of 5 stars

    Very pretty and sleek, but still protective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Very pretty and sleek, but still protective without the bulk. Easy to clean and wipe off smudges. Does not get discolored from makeup.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit
    Cons mentioned:
    Scratch resistance

    Rated 4 out of 5 stars

    Simple and does the job, not sure scratch proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the simple clear design, looks pretty with my rose gold phone. Slim and sleek. Definitely does the job. Not sure about the scratch proof feature though, I’ve had mine for a weeek and there are 2 small scratches that I don’t know how they got there

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case has excellent protection, super easy to put on. (Start from the bottom) many people have trouble putting them on and taking them off, it’s just a user error. Not difficult at all. The rubber rim will yellow after some time, so make sure to always clean it with alcohol wipes! Don’t be lazy. Will get some scratches on the back, that is Normal with any use of a case, you’re shoving it places, laying it down, and sliding it on surfaces, it will happen. No biggy. Great for protection without the bulk of other otter box cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew I had to get an otterbox as my first case for my iPhone XS, because they are known for their maximum protection. I am very impressed on the fact that this case is not huge or bulky. However, the otterbox I always buy for my iPad always have front screen protection, something I was surprised to learn the iPhone cases did not have. I also wish the case had a design in the middle that would showcase the Apple logo just to make it look better. Other than that, I do not think I have anything else to say.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Once on ... pretty grest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful fit and finish. Always great protection, often looks fantastic on my gray iPhone XS. A fingerprint Magnet - a cleaning of its backside is needed every 30 min or so to keep it presentable in public. As a possibly important caveat, the fingerprint issue is NOT nearly as important on a phone with a WHITE back - in this case, it’s an unqualified isuccessful buy. A physicist would probably explain the difference as a reflection coming off of the darker surface. Otterbox - somehow fix this and your product is perfect. One idea: Have your black symmetry case have a clear section that shows off the Apple logo!

    I would recommend this to a friend
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