Customer Ratings & Reviews
- Model:
- 51197BBR
- SKU:
- 6287820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Symmetry Series Case as providing good protection and a comfortable fit, with many appreciating its sleek design and ease of use. However, some users noted that the case is prone to scratches and that the color may fade over time. A few customers also felt the price point was somewhat high for the features offered. The case's clarity in showcasing the phone's design was also a positive aspect for some.
This summary was generated by AI based on customer reviews.
Scratches easier then I thought it should
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the case 2 weeks and there is scratches on it.
I would recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color of this case. But it’s kind of too big.
I would recommend this to a friendGreat Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stop by looking for a case for my iPhone and found it
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. Not too bad on price and durable
I would recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love out our otter boxes. They are slim and light.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Accentuates an already pretty phone. Worth the money.
I would recommend this to a friendCell case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it . Bought it for his new I phone x max.
I would recommend this to a friendDecent entry level case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent entry level case Thin but no edge protection
I would recommend this to a friendIt works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. There are better alternatives but it works.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very well made . Well recommend it.
I would recommend this to a friendMeet my expected needs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had long enough to evaluation performance.
I would recommend this to a friendGood slim case but..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good slim case. Only thing is that when you want to remove it, it almost feels like you’re going to snap the phone with how hard it is to remove. Very tight fit.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rob13,
You're right - the Symmetry series can be a little tough to remove sometimes, and we apologize that this resilience is causing some apprehension! Our cases are intentionally designed to hug the phone tightly in order to ensure the best device protection possible. For future reference, our awesome Otters are available to provide any installation assistance. Just give them a call at 1-855-688-7269, and they'll always be happy to help out!
Best,
OtterBox Customer Service Team
good case, just pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is good and sturdy. I like it being clear
I would recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Scratch resistance
Scratch NOT resistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.May be the perfect case for protection but the claim regarding scratch resistant is FALSE. I got the case today and the back looks like a cat scratching it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey MNDDII,
We're sorry to hear that it looks like a cat got a hold of your Symmetry series! Our cases are not necessarily designed to be infallible so much as they are intended to protect your device from any impacts that might scratch or compromise your investment. So, as long as your iPhone Xs Max is still looking sleek, we're going to call this a win and cut straight to the part where we set you up with a warranty claim. Please feel welcome to call our awesome Otters, and they'll send you a polished new case in no time at all!
Best,
OtterBox Customer Service Team
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had a chance to see how well the drop protection is, (nor do I want to test it), but it looks nice and fits the case snug. It’s just VERY hard to take off and put back on because it’s so stiff. The scratches on the case show through as shadows.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi EmmW,
Sounds like this Symmetry series is ready for the craziest drop ever, just in case your iPhone does take a tumble! We're sorry to hear that you're feeling slightly hesitant towards the stiff exterior of the case - this unit is intentionally designed to hug your phone snugly in order to provide the best protection possible. However, if you do need any further assistance on installing or removing the case, please feel welcome to follow the link below to check out the step-by-step instructional video that we made for the Symmetry. This guide should provide some helpful tips and tricks!
As for the scratches on the case, while these won't necessarily affect the overall protective abilities, we definitely understand why they might be disappointing. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly issue you a warranty replacement!
https://www.youtube.com/watch?v=aCf0nx42OFk
Sincerely,
OtterBox Customer Service Team
Not very protective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case looks nice but is not protective enough for these new glass phones apple is making. I returned this clear symmetry case for the Defender Series. It’s much bigger but protects my investment. Phones aren’t cheap!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Angie!
We appreciate your feedback about your Symmetry Series Clear case! We're glad to hear that you were able to find a case that you like with the Defender Series. As always, if you ever have any issues with your case, please give us a ring at 1-855-688-7269, and our CS Experts can get you helped out.
Best,
OtterBox Customer Service Team
Why did they change the design and quality?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of Otterbox, even if their cases are overpriced. This case is much thinner and is made of what feels like a much cheaper plastic than the previous generations (like the one for my iPhone X). I cannot stand how much thinner this case is compared to the previous generation. With the thinness of this case, there is less of a gap between the screen and the table or desk, and same for the camera, which could increase the chances of scratching the screen or camera. The buttons are now recessed, instead of protruding (making it harder to find and hit the buttons accurately). In my opinion, this case is not worth the MSRP of $49.99 (Even tho you can price match this, still not worth it). I feel that they wanted to cut costs to increase their profit, but they sacrificed durability and quality. I would reccomend that you head to your nearest Best Buy and try this case out before you purchase it to make sure you'll trust it to protect your $1100-$1500 phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey FireMedic19,
We apologize that you're not falling head-over-heels for the iPhone Xs Max Symmetry series! When new devices are released, we tend to update our case designs according to previous consumer feedback and current style trends. In the past, we have received myriad responses from Otter fans and friends stating that they would prefer a slimmer, streamlined case. At last, we found a way to strike the perfect balance between sleek style and premium protection!
This Symmetry still passed all of our extensive tests to ensure maximum drop protection, and we're confident that it should keep your iPhone Xs Max safe for a long time to come. If you have any additional questions on this, please feel free to reach out to us at 1-855-688-7269, and we'll be happy to chat!
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Scratched badly when guaranteed not to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is scratched badly even though it was guaranteed not to. Otherwise, the case is decent. But for the price and considerable scratches, not worth the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Julie,
We sincerely apologize that you're feeling so let down by this Symmetry series! Our cases are engineered to be 'scratch-resistant,' in that they should absorb the brunt of any impacts that would otherwise scratch or damage your device. So as long as your phone is doing okay, we're still going to call this a win and cut straight to the part where we set you up with a brand-new warranty replacement! Just give our friendly Otters a ring at 1-855-688-7269, and they'll get a claim started right away!
Warmly,
OtterBox Customer Service Team
Nothing wrong with Otterbox...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review....but cases like these are bound to get dirty and scratch up. If you swap out your case every few months, you might like this case. If not, expect it to look battled in a few months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case has gotten dirty! We appreciate your feedback, and we'll be sure to let our design team know your thoughts! The good news is, that case is covered under our stellar warranty, so we'd be more than happy to look into your replacement case options. Reach out to out helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Slim but scratched
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that this case has a slim profile. I don’t like how scratched, the case appears after a few days. I’m not hard on my cases, it’s just going in and out of the front pocket of my purse(without any keys).
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi R2D2,
Uh oh - this certainly doesn't sound like the sleek security that we were envisioning for this Symmetry series! We apologize that this case is looking a little worn down, and our friendly Otters would love to restore that pristine aesthetic with a warranty claim - just give them a call at 1-855-688-7269. They'll send you a resistant new replacement in practically no time at all!
Best,
OtterBox Customer Service Team