Customer Ratings & Reviews
- Model:
- 51197BBR
- SKU:
- 6287820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Symmetry Series Case as providing good protection and a comfortable fit, with many appreciating its sleek design and ease of use. However, some users noted that the case is prone to scratches and that the color may fade over time. A few customers also felt the price point was somewhat high for the features offered. The case's clarity in showcasing the phone's design was also a positive aspect for some.
This summary was generated by AI based on customer reviews.
Not the best, not the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bumpers are thick, sometimes a bit too thick. Very hard to snap on. If you need a decent case go ahead. But if you want something more premium.. def not here.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there beatsarebetter,
Thanks for your feedback! We're sorry to learn that you're not falling head-over-heels for this Symmetry series, and we would love to grab a few more details to see if we can help you find the case of your dreams. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!
Sincerely,
OtterBox Customer Service Team
OtterBox case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to much of a fan. It broke down to easy and it turned yellow within six weeks.
No, I would not recommend this to a friend- Cons mentioned:Color
very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I normally love Otterbox. I had to return this case though because the color started to rub off after the first week!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Niecy,
We're so bummed to hear that the color on this Symmetry series decided to abandon the cause! Had you contacted us, our stylish representatives would have loved to dress up your device once more with a sleek new warranty replacement, but we also completely respect your decision to return the item. Please feel welcome to reach out to us at 1-855-688-7269 if you have any additional questions or comments going forward!
Sincerely,
OtterBox Customer Service Team
Love the case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the case! Great case. I just didn’t appreciate that a employee in the store was following me and my husband around every second and every turn!
I would recommend this to a friendIt didn’t really fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got two of these the first one was way too tight for my Xs max and I thought it was just an issue with the ole I got so I exchanged it and I had the same issue, it was difficult to put my phone into and take out. And you don’t want to put a $1300 phone into a case that you feel like your going to break your phone while taking it out of the case. I’m usually a big fan of otter boxes but I went for a texh21 case instead and it’s a lot better
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Diego,
Sorry to hear that the installation process for this Symmetry series seemed a little tricky! We purposely design our cases to hug their accompanying device tightly in order to provide maximum drop protection - after all, if you drop your phone, we don't want the case popping off and leaving your investment unprotected!
For future reference, please note that our friendly representatives are available to provide further installation assistance. Just give them a call at 1-855-688-7269, and they'll always be happy to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Worst OtterBox Yet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It says it is scratch resistant but in reality it gets scratched really easily and turns yellow
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Aaaa,
We're truly sorry to see that your Symmetry series seems to be dealing with some cosmetic complications! The case is scratch-resistant in the fact that it absorbs the brunt of any impacts that might otherwise damage your iPhone. Because of this, occasionally the case itself can retain a few battle scars, but as long as your phone is still doing okay, that's still a win in our books!
Nonetheless, we understand why you would want your Symmetry looking sleek for as long as possible, and our friendly Otters will be more than happy to set you up with a warranty claim. Simply give them a call at 1-855-688-7269, and they'll cheerfully send over a pristine new replacement as soon as possible!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Price
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’d say it’s a 1-2 star the money isn’t worth it this case gets scratched up so easily i usually love buying cases from best buy because they last and actually protect your phone but this case wasn’t it it cracked, scratched, the side rubber was coming off, the price wasn’t worth it honestly.
No, I would not recommend this to a friend Iphone cracked !
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage daughter used this for her iphone. Unfortunately her phone dropped from about 4 ft in the air, and the entire back of the phone cracked and shattered. While I know the drop was significant, I expected the case to reduce the potential damage to the phone. I would not recommend this for teens that may not be overly cautious with their phones.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Angtetz,
We are genuinely sorry to hear your daughter's phone took a fall and came out damaged under the Symmetry's watch. We preform extensive tests on our Symmetry Series cases to ensure it will meet our high standards of protection. However, each drop is subject to many variables we cannot predict. Although we cannot extend our warranty to your phone, we would be more than happy to get you a brand-new case. Please don't hesitate to ping us on our OtterBox website, and we'll set that up with grace and haste.
Best,
obcst
Clear Phone Case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im still satisfied with my phone case. Hasn't even turned yellow yet, like most clear cases do.
I would recommend this to a friendPhone case ehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok but looks all scratched up now and haven’t had it for a month. And I am really careful with my phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case has gotten so scratched up! We really appreciate your feedback, and we'll be sure to get it passed along to our designers in the lab! Go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to look into your replacement case options.
Best,
OtterBox Customer Service Team
Pretty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty case but after a while, the clear parts turns dingy and yellowish! Wasn’t happy about that!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jess!
We're sorry to hear that your case has gotten so discolored! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement OtterBox. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Not so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back scratches very easily but it’s cute!! But I won’t buy again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nikki!
We're sorry to hear that your case has gotten scratched so easily! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we'd be happy to try and get you helped out.
Best,
OtterBox Customer Service Team
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was thin but very durable. I wasn't a fan of the clear but it's all they had when I bought the new phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Du5t1n,
We apologize that this Symmetry clear series wasn't exactly what you were hoping for to accompany your iPhone XS Max! Please note that we do offer other styles and designs for that particular device, and our Otter stylists would love to help you find the case of your dreams. Please don't hesitate to give them a call at 1-855-688-7269, and they'll gladly straighten things out in no time at all!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Price
Ok case but not worth it for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok case but it’s definitely not worth it for the price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Daze,
We're so sorry this Symmetry case doesn't have your vote of confidence! We're curious as to why you believe it isn't worth the price. Did something happen to sway you this way? We're always looking to improve the OtterBox experience, and we would love to hear more about yours so we can pass it along to our product design team. Please feel welcome to give us a call at 1-855-688-7269 and we'd love to chat.
Best,
OtterBox Customer Service Team
Just ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't protect your front screen. You still have to buy a screen protector
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While that Symmetry Series case doesn't include a built-in screen protector, that case is fully compatible with Amplify and Alpha Glass.
Best,
OtterBox Customer Service Team
It’s ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was one of the few they had available in stock on launch day. The volume buttons can pop out easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there EvilVW,
Yikes! Here at OtterBox, we only like 'popping' when it involves Orville Redenbacher and a movie snack! This is definitely odd, and our Otter investigators would love to grab a few more details to see what they can do. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll be happy to help!
Regards,
OtterBox Customer Service Team
Simple yet pretty!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pretty, just that it slips easy cuz it aint silicone. Overall, its a decent case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Anna!
We're glad that you're liking your Symmetry Series case! We appreciate your feedback about your case being slippery, and we'll be sure to get it passed up the ladder. If there's anything else keeping this from being a 5-star experience, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Hard to take off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but very difficult to remove and put back on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mongo,
While we're glad to hear that your iPhone XS Max feels ready to take on the world in this Symmetry series, we apologize that you're running into a few installation issues! Our cases are purposely designed to hug devices tightly in order to provide the best device protection possible. For application assistance, please feel free to check out the link below to watch an installation video that we made specifically for this case, and give our friendly Otters a call at 1-855-688-7269 with any other questions!
https://www.youtube.com/watch?v=aCf0nx42OFk
Cheers,
OtterBox Customer Service Team
Okay quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is okay to cover the device but will shatter the glass of the impact is hard enough
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Samgrizzly,
We apologize that this Symmetry series seems to be causing some slight apprehension so far! Our friendly Otters would love to grab a few more details to see if we can provide assistance, so please don't hesitate to give them a call at 1-855-688-7269. They'll be happy to chat and help boost your Otter confidence going forward!
Sincerely,
OtterBox Customer Service Team
Not alot of protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Symmetry, old style. The thinner construction doesn't protect the screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi RCC1,
Sorry to hear that you're not loving the streamlined style for the Symmetry series! Rest assured, even with the thinner design, this case still passed all of our extensive tests to ensure maximum drop protection. After all, the safety of your device is our number one priority!
If you have any further questions on your case, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll be more than happy to help boost your confidence going forward!
Cheers,
OtterBox Customer Service Team