Customer Ratings & Reviews
- Model:
- 51197BBR
- SKU:
- 6287820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Symmetry Series Case as providing good protection and a comfortable fit, with many appreciating its sleek design and ease of use. However, some users noted that the case is prone to scratches and that the color may fade over time. A few customers also felt the price point was somewhat high for the features offered. The case's clarity in showcasing the phone's design was also a positive aspect for some.
This summary was generated by AI based on customer reviews.
Way too hard to take off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re like me and like to change out phone cases every now and then, I wouldn’t get this case. It’s mainly for those who put it on their phone and leave it forever. It’s very hard to take off which was a deal breaker for me. However, if you’re a “stick it on and forget about it” case person, this one is perfect for you.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there iPhoneuser,
We're bummed to hear that this Symmetry series didn't end up working out for you! Our cases are purposely designed to hug their accompanying devices tightly in order to provide the best drop protection possible. However, the unit shouldn't be so inflexible that you can't take it off! Please feel welcome to call our Otter experts at 1-855-688-7269, and they will always be ready to assist with case application or removal. You'll be enjoying sleek security again before you know it!
Best,
OtterBox Customer Service Team
Too difficult to put on IPhone XS MAX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this same case for my iPhone 8 Plus and loved it. Only problem was it turned yellow around the edges with age. Got the same case for iPhone XS MAX but returned because it was too difficult to get on the phone. I like to change cases and do not want to struggle with it every time I want to remove or put it on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Mbaugh,
We apologize that this Symmetry series seemed to be stubborn during installation, and that you felt your best move would be returning the product! Had you contacted our friendly representatives, they would have been happy to provide application assistance, but we also certainly respect your decision to head down a different path. We genuinely hope that this experience does not turn you away from OtterBox forever, and for future reference, we are always available at 1-855-688-7269 to help out in any way we can!
Best,
OtterBox Customer Service Team
Good slim design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to put on and take off. It scratches easy and does not keep dust out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Sandman,
We apologize that this Symmetry series can't seem to resist a good back scratch! These surface-level marks shouldn't decrease the overall protective abilities of the unit, but we'll still be more than happy to get you back on track to sleek security with a warranty replacement. Please feel welcome to call our playful Otters at 1-855-688-7269, and they'll cheerfully cannonball straight into a claim!
Warmly,
OtterBox Customer Service Team
case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best quality an cracked within 4 months of purchase
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Carole!
We're sorry to hear that your Symmetry Series case cracked so quickly! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color but it hides what kid of phone it is. Had to buy a new case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Tmelon,
Sorry to hear that the style of this Symmetry series didn't display your iPhone as well as expected! Good news - we do have a clear version of this case, which should perfectly showcase your device while also keeping it safe and secure. Please feel free to check it out by clicking on the link below, and if you have any other questions, our friendly Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-clear/6287817.p?skuId=6287817
Warmly,
OtterBox Customer Service Team
Nice very strong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice very strong great cell phone case definitely would recommend
I would recommend this to a friendhard to take on and off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the look of clear protection but very difficult to take off
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Swit,
It's awesome to hear that your iPhone Xs Max is sitting pretty in this clear Symmetry series! Our cases are purposely designed to hug their accompanying devices tightly in order to ensure proper drop protection. However, we certainly understand if you want to switch out your case, and our friendly Otters are more than happy to provide installation tips and tricks. Just give them a call at 1-855-688-7269, and they'll walk you through the easiest application and removal procedures so that you feel more confident handling the case going forward!
Sincerely,
OtterBox Customer Service Team
Simple phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It offers no protection it’s pretty. It chips very very easily
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Angie!
We're bummed to hear that your case has been chipping so easily. Thankfully we have a stellar warranty, so we're happy to get you a replacement case that is as protective as it is pretty. Drop us a line at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
Durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ideal for handling. Not too bulky and fits in the palm well.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Coopdvl,
We're thrilled to hear that this Symmetry series feels ideal in the palm of your hand! We're confident that the sleek security should keep your iPhone safe while also highlighting the beauty of the device itself. If you have any additional questions or comments, feel free to call our snazzy Otters at 1-855-688-7269, and they'll be delighted to further assist you!
Sincerely,
OtterBox Customer Service Team
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case because black wasn't available and it was a different material. The case was "ok", but eventually was replaced with a black case and eventually replaced with an Apple case. The Apple case is a little bit better.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you chose to go in a different direction for your protection needs! We appreciate your feedback about your Symmetry Series case, and we'll be sure to let our design team know your thoughts. We hope you choose to give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
Just a case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special. Just a case. But it’s nice. Just whatever
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Rayjay42,
Sorry to hear that this Symmetry series isn't making you feel anything special! What exactly about the case could be improved, in your opinion? We would love to grab your feedback to see how we can enhance the Otter experience going forward, so please feel welcome to call our friendly representatives at 1-855-688-7269. They'll be happy to chat!
Best,
OtterBox Customer Service Team
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get off the phone, otherwise I like the case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jake,
We're glad to hear that this Symmetry series is proving that ease and phone protection can go hand-in-hand! We apologize that the case is having trouble abandoning its post sometimes, and if you need any future re-installation assistance, please don't hesitate to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Kindly,
OtterBox Customer Service Team
Scratched
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't purchase this case again or recommend it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi DAce,
We're bummed to hear that this Symmetry series didn't quite live up to expectations! Our friendly Otters would love to grab a few more details to see if they can help at all, so please feel welcome to call them at 1-855-688-7269. We'll always be happy to provide assistance!
Warmly,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case scratches very easy. If u need an emergency case this will do the job
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ooo23,
We apologize that this Symmetry series seems to be suffering from a few rough scratches! Although these cosmetic complications won't jeopardize the protective abilities of your case, we certainly understand why this would be disappointing, and our awesome Otters would love to hook you up with a replacement case. Please feel welcome to give them a ring at 1-855-688-7269, and they'll get a warranty claim rolling right away!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case scratches easily within 5 days of using it and it’s hard to get off ..I do not recommend this at all ..returning it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lois,
We apologize that you're feeling slightly let down by this Symmetry series! While we're bummed that the case has retained a few intense scratches while on the job, we're glad that it fulfilled its destiny and saved your iPhone from the same fate. Our friendly Otters would love to get you back on track to premium protection as soon as possible with a warranty claim, so please don't hesitate to give them a ring at 1-855-688-7269. They'll send you a sleek new replacement case in no time at all!
As for the issues you've been experiencing with taking the case off, we intentionally design our products to hug devices tightly in order to provide the best protection possible. Additionally, feel free to check out the installation video we made for the Symmetry series via the link below. This visual guide should provide some helpful tips and tricks on applying and removing the case going forward!
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Turned yellow and fell apart
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case became a nasty discolored yellow on the silicon part after just a few weeks of owning it. Then it fell apart after about ten months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Atominic,
We're so sorry this Symmetry Series case isn't looking so hot! The good news is we have a stellar warranty and we'd love to send you on your way with a case replacement along with some great maintenance tips that'll keep things looking fresh for the long haul. Simply give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
This case will go yellow
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case but the clear plastic is yellowing which really detracts from the presentation especially since the phone is primarily business. Disappointing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rjay,
We're so sorry this Symmetry Series case decided to turn colors on you!
The good news is we'd be happy to send you a brand-new case along with some great maintenance tips that'll keep things looking crystal-clear for a long time to come! Simply give us a call at 1-855-688-7269, and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Looks Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks okay for a little while, but within a few hours will show a lot of dust inside. I had to return it because it didn't fit right for my XS Max.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
We are sorry that the Symmetry Series for your iPhone XS Max did not give you a typical OtterBox experience. It is odd that it did not fit well as we design our cases to line up seamlessly with their device. We hope this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to give us a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Fits the phone great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only gave two stars because the phone was accidentally dropped and even tho the case was on the back of the phone cracked. ☹️
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Coop,
We're genuinely sorry to see that your iPhone received a catastrophic crack while under the watchful eye of this Symmetry series! Truly every effort is put forth in our engineering and testing processes to make sure that our cases provide the best phone security possible, but unfortunately, every drop falls prey to a number of different dynamics and angles, some of which are beyond our control. In the end, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.
While our warranty does not extend to the Apple device itself, we would still love to set you up with a brand-new replacement in the event that your current one was jeopardized during the incident as well. If this sounds like an option that you would like to pursue, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be absolutely thrilled to help out!
Sincerely,
OtterBox Customer Service Team
Broken rubber part
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is warranty? It just started to break apart. Thought it should last a year at least.
No, I would not recommend this to a friend