Customer Ratings & Reviews
- Model:
- 51197BBR
- SKU:
- 6287820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Symmetry Series Case as providing good protection and a comfortable fit, with many appreciating its sleek design and ease of use. However, some users noted that the case is prone to scratches and that the color may fade over time. A few customers also felt the price point was somewhat high for the features offered. The case's clarity in showcasing the phone's design was also a positive aspect for some.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Good Case but to much money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Case but to much money! Good Case but to much money! Good Case but to much money!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jesse,
Although it's great to hear that this Symmetry series is successfully protecting your iPhone XS Max in a streamlined fashion, we apologize that you're feeling a little apprehensive about the price point! While we completely appreciate this hesitation, we're positive that this case should prove its worth time and time again as it keeps your device safe in all sorts of risky situations. If you run into any further questions, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got yellow in under 2 month since I got it don’t get
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the yellowing on your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Dissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looked good at first but it scratched after about a week of having it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Suzie,
Sorry to hear that this Symmetry series retained a severe scratch after only a week on the job! We totally get why this would be disheartening, and our friendly Otters would very much like to smooth things over with a warranty claim. Please don't hesitate to call them at 1-855-688-7269, and they'll send out a spotless new replacement in no time at all!
Best,
OtterBox Customer Service Team
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does protect your phone but this case turns yellow really easily
No, I would not recommend this to a friendBreaks easily ):
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty phone case but already cracked in the first week
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! It's definitely odd to have a case crack so quickly. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that cracked case taken care of.
Best,
OtterBox Customer Service Team
Awful protection.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible protection. I’ve always gotten the otter box defender for my iPhones, I’ve never been disappointed. This case was terrible. The BACK glass is shattered on my iPhone XS Max phone from one drop!!! Extremely bad quality.
No, I would not recommend this to a friendCan’t take it out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is known for the quality in their products.. it’s pretty horrible when you buy a case and for you to take it off you have to almost break your phone. Same as with Kate Spade cover.. if it’s not redesigned I wouldn’t suggest buying.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi mrdz7508,
We're very sorry to hear about your experience with the Symmetry Clear Series. If you still have the case, please give our friendly Otters a call at 1-855-688-7269 and we'd be glad to look into this for you!
Sincerely,
OtterBox Customer Service Team
Looks like used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox was on sale and delivered with scratches. It was obviously used and sold as new. This is the second time i have purchased an Otterbox on sale and had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JD71,
We're so sorry to hear that your Symmetry series arrived looking a little more beaten-up than expected! We definitely understand why this would be disappointing, but don't worry - as one of our most valued retailers, we're positive that Best Buy should have no trouble untangling this situation with ease and haste. We would recommend contacting them to proceed with the appropriate return or exchange process.
In the meantime, if you have any additional OtterBox-related questions, please don't hesitate to contact our friendly representatives at 1-855-688-7269, and they'll be more than happy to chat!
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. I tried to clean the case and it was already scratch. I use extra care but still scratches all over
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the ease with which your case was scratched! We'll be sure to pass this along to our engineering Otters in the case lab! In the meantime, give us a call at 1-855-688-7269, and we can look into your replacement case options!
Best,
OtterBox Customer Service Team
Broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The side lock button came off within a week of use. Terrible product quality and unexpected for otter box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Meghan!
We're sorry to hear that the lock button on your Symmetry Series case has already fallen off! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Feel free to contact our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Yep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well this is a cheap piece of plastic that turns yellow
No, I would not recommend this to a friendCase did not fit phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case was purchased for phone but did not fit. The phone would just slide but would not come out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ekane,
We're sorry to see that your iPhone just keeps doing the 'electric slide' with our Symmetry! We are definitely perplexed by this, since that particular case was constructed to hug the iPhone Xs Max tightly. Please feel free to call our Otter detectives at 1-855-688-7269, and they'll do what they can to get you back on track to epic protection as soon as possible!
Best,
OtterBox Customer Service Team
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's hard to take off it's hard to take off hard, you can not remove the case hard
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Roman,
We apologize that the case removal process for this Symmetry series keeps meeting a few different road blocks! Not to worry - our expert Otters are ready to help. Simply give them a quick call at 1-855-688-7269, and they'll walk you through the easiest application procedure!
Cheers,
OtterBox Customer Service Team
Excelente Quality but tough to remove
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case scratches so much!! Beware and keep that in mind when buying
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jess!
We're sorry to hear that your Symmetry Series case has gotten scratched up. We'll be sure to get your feedback passed along. The good news is, we have a stellar warranty, so give us a ring at 1-855-688-7269, and we can get a warranty claim started for you.
Best,
OtterBox Customer Service Team
Didn’t fit well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case did not fit the phone right and it had a huge scratch on it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Case,
Sorry to hear that this Symmetry series didn't seem to perfectly pair with your iPhone XS Max! Not to worry - our Otter matchmakers will be more than happy to set you up with a spotless new replacement. Please feel welcome to give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
For future reference, please note that we are always available to provide any installation assistance. If you run into any application issues with your new case, just reach out to us, and we'll gladly walk you through the best installation procedure!
Warmly,
OtterBox Customer Service Team
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it will definitely recommend this product....
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're happy to hear that you're loving your case! Thanks for the kind words. It looks like you may have forgotten to leave a couple stars of your rating, as one star is usually the lowest rating. If you do have any issues with your case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case came with scratches already which is pretty bad
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sharknado32,
We're also bummed to see that this Symmetry series arrived sporting some scratches from the shipping journey! Our awesome Otters would love to restore that polished protection by sending you a fresh new replacement, so please don't hesitate to call them at 1-855-688-7269. They'll be able to process a warranty claim with ease and haste!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great Protection but case yellows incredibly fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case in terms of protection, I have no fear that this case will continue to protect my phone as long as I have it but unfortunately the case has severe yellowing to the front half of the case, it literally looks completely different on the back of the case and I am currently trying to get a replacement via Otterbox. Idk if this is something solvable right away or well just have to wait for the next generation of cases to come out but to my knowledge this is the best combination of protection and clarity (Minus the yellowing in less than 3 months).
I would recommend this to a friend - Pros mentioned:Fit
Fantastic Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Durable, yet snug. Its a pain to get this case on the iPhone XS-Max, but once you get it in, you can feel its holding onto your phone perfectly. Great material doesnt feel flimsy or and loose as a tech21 case. Plus it doesnt have any grip pieces that can cause peeling issues down the road like a Speck case. It does not have a screen protector, so definitely will need one, but other then that, good for the price IMO.
I would recommend this to a friend - Pros mentioned:Protection
Great case but scratches so easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case, it's so protective and pretty since you can see the color of the back, but after only a couple of weeks the back is covered in scratches which sucks bc it makes it look like i've had it for years when its only been a couple of months.
I would recommend this to a friend