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Customer reviews

Rating 4.6 out of 5 stars with 850 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 850 reviews
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and protects the whole phone well. Raised on top and bottom to protect the phone’s screen from a glass side drop. Everything is easily accessible without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case provides great protection without sacrificing looks or functionality. Cool new phone colors show through. Nothing impedes functionality including wireless charging.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not to happy for an OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So just got my new kicking Samsung Galagxy Note S10+ and obviously wanted to take very good care of it so not to damage it. So were do you go to do this phone cases of course and OtterBox is one of the best names out there for phone protection,but at a premium price. So i see one case i really like had a built in kick stand for watching movies it was around $25 but not an OtterBox so put it back. Once i got into the OttterBox area i could tell cheapest ones were running for $50 at a minimum. So i found one i liked nothing to fancy but thought it would do the job i mean it's OtterBox rite. So getting the phone into the case was super easy like as in way to easy. Slid rite into the case. So fast forward 15 min i'm getting in the car to take off take it out of my back pocket and i wanted to listen to some music.Went to turn it up to listen and for the life of me the volume button would due nothing.I would press it and press it up down up down and nothing. First thing the popped into my head great i got a bad phone because i had just gotten it a couple hours earlier. So i go to take it out of the case and see that it's barley in the case about to fall out. The reason the buttons on the volume did not work was because the phone on that side had just popped out of the case and was hanging about to fall out.So i pop it back into the case and just scratch it up as i did not install it good enough and did not press it into the case all the way. So the phone was not in my pocket for several days i was to busy playing with my knew toy so i was always using it. Fast forward a few days later and i go back out on the road,i drive semi truck and my phone is literally my lifeline. My phone breaks i have no way to contact my kids my ex-wife my work literally anyone. Well for work i still have the eld but that takes forever to type a message. Anyway so i stop at my first shipper run in and get a door assignment and i run back out to truck and i had my phone in my back pocket encase they needed some info i could give it to them. But they did not so i get back in my truck and go to take my phone out of my back pocket and thank goodness i was standing rite by my bed but plop there it goes falls rite out of the case.If i would have taken the phone out in the building or on the way back to my truck it would have either hit cement or hard tile floor and we know how that would have turned out with my new less than a week old phone. So now when ever i go to take my phone out of my pocket i use both hands and pinch the phone and case together every time and every time for the last month i put the phone in any pocket not just my back pocket but my jacket front does not matter it pops out every single time. I don't know if it's a flaw in the design of the case and it does not fit around it snug enough,but i can not trust that case and will be looking for another (Different) one when im home for Thanksgiving. But steer clear of this case not worth $50 not even worth $5 and being i can't just stroll into a best-buy with my 53 foot trailer and my semi i'mk out the $50 also.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Jeff,

      We appreciate the candid feedback. This is strange because this Symmetry Series case was designed to fit the Galaxy Note 10+ seamlessly. We're wondering if you have a different model phone? Despite the specifics here online, we would like to learn more about your situation so we can figure out the best way to help. Please feel free to give us a call at 1-855-688-7269 and we'll dive in with the assist!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    unfortunately not worth buying

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this is the first time I have ever had a issue with otter box. many years or use on all my not note devices. Used the symmetry for 2 years on my note 9 never had a problem and prevented damage on multiple occasions. Naturally this was my go to when I upgraded. At first I love the sleek design, until I dropped my phone and damaged occurred on next to the s pen(pictures included) this was on the first drop.... The other issue i had was the rubberized material detached from the plastic. Overall a fail....

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there.

      We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can't replace the device, we're more than happy to get you a replacement case. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Falls apart quickly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item started falling apart shortly after return period ended. Backing of "solid" casing is now coming off, turns out to be two pieces of plastic cheaply glued together

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Josh!

      We're sorry to hear about the damage to your Symmetry Series case! It's odd to hear that your case ended up separating the way it did, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case for years worth of protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this case for about 4 years before it started having some pieces chip off due to my constant abuse and dropping of the phone. I got a 2nd one for it as I handed it down in the family when I upgraded as I know it will protect the phone another 4 years or more. It's slim but tough and that's what I love about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case lifetime warranty isnt real

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case been using it for years. Rubber on the bottom ripped recently, but it was easy enough to rig with electrical tape

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Provides Great Protection for GN 10+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the midst of all sub $10 cases, this not-so-economical Otterbox counterpart still remains its shine. The reason? Not only is it a strategically and technologically well thought out case to provide maximum protection with just a medium bulk (truly, it's quite bearable once you get used to it), it is actually an well engineered case made by the folks at Otterbox. There are other copy cats with lower prices that can be found at multiple online retailers. However, truly nothing like an Otterbox case. You pay what you get. And in this case, with the investment Otterbox has put in its R&D, you are sure to get a case that a $1000+ phone deserves in its age. On to the actual test and my opinion. I've unintentionally had several chances, since the launch of this phone, to test out the impact resistance of this case. I have to say, after experiencing slip out of pocket (3 1/2 ft drop), slip out of hands ( eye level, 5 1/2 ft), slip out of car while half way in the pocket (4 ft, truck), and finally out the car window while shooting a video, I have nothing but great things to say about this little money saver. Needless to say, the phone had survived every one of the aforementioned drops and slips. As cheap as someone like me is, I am glad to have spent a few extra dollars to ensure the safety of my brand new phone. So why am I giving it a 4 stars instead of 5? Well, like I said, I'm cheap. And I feel that there still is some space for Otterbox to adjust their ultra premium price for it to be made more affordable for more target customers. The end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, a slim Otterbox case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never was interested in any Otterbox cases before because they were always too bulky. However, this Symmetry case is slim and still seems to offer a decent amount of protection. It fits the Galaxy Note 10 Plus perfectly. I dropped my new phone once so far and it survived unscathed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Low Profile Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're to OtterBox this case gives the warm and fuzzy if I accidentally dropped the phone. It is not the most rugged case they offer but it's a trade off for its slim profile. My only complaint with many OtterBox cases is I wish they add some more rubber panels on the case to provide better grip. Overall I would recommend this for someone who wants good protection and slim profile.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mehhhhh.....

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rock solid phone case, durability-wise....it doesn't get much better than OtterBox for protection. But aesthetically speaking, the more time I've owned this case, the UGLIER it gets! I only purchased a clear case because of the cool finish on the back of my Samsung Galaxy Note 10+, but I'm definitely "over it" at this point in time! Visible smudges and scratches all over the case, and some definite yellowing (which wasn't supposed to happen, according to OtterBox). And very visible dirt/dust/grime gets underneath the case and into the openings almost too easily, making my phone look a dirty, smudgy, hot mess most of the time....and I usually take very good care of my phones in that regard! And I ended up paying a pretty penny for this case ($50) as it was one of the few options available when the phone released. I've definitely learned from this experience....I have no problem with OtterBox for their quality & durability, but I'll never purchase a clear phone case again!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry this Symmetry Series case isn't looking the best!

      We'd love to take things from the top with a warranty replacement along with some awesome maintenance tips that should keep things looking fresh for a long time to come. Please feel free to give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Sturdy cellphone cover

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cover lasted a long time. It did turn yellow after about a year. Not a big deal to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox protection is nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clear case is great for showing off the "Aura Glow" color on the back of the Note10+ and all the cutouts for speakers and S pen, etc. are in the right spot. It is not sealed to the phone, so if like me you manage to accidentally drop your phone in a puddle you will have to remove the case and dry it off. Also, short of dropping it screen down on a rock or something, I expect pretty good protection. I already accidentally dropped it on the tile floor in the bathroom from about 5 ft off a cabinet too. So given my track record in the past week I am grateful to have this case for protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Clear Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this has been far better than the Commuter or the Defender. I had the Defender last time and it didn't protect the back of my phone at all. I had to get it replaced under insurance. This case is not as bulky and feels as if it gives just as much protection, if not more. That's my opinion. Plus you can see the back of the phone and how attractive it is. That was one reason I bought the phone, because of how nice it looked. Now I can see it "clearly".

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For show

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox symmetry case is nice to have to show off the phone. It feels solid and has a tight fit to the phone so it's easier to get on then it is to get off, which is a good thing. A couple of slight issue are that, tho it fits snugly to the phone, there are some gaps where dirty and debris can get under it and on to the phone. I have the note 10+ and I've noticed dirt by where the s pen is and around the camera. Also it's scratch resistant but not scratch proof, not many things are, I've noticed some light scratches develope just from having it in my pocket and setting it down on tables. It does have a slight grip on the sides but over all it's fairly slippery. A good case for the money when it's all said and done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I look the slim case. I haven't dropped my phone yet but I still feel like it has great protection. Love the color of the case it is very lady like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear protective case for galaxy Note 10plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nicest thing about this case is it's got a slim profile.It has raised edging on the top and the bottom. If you drop your phone, it'll protect the glass from cracking keeping the surface raised most of the time from hitting. I've dropped it many many times and never had a problem. It's very sturdy.Because its clear it allows the rainbow refective color if my phone be visible. That's effectively allowing the natural beauty of the phone to shine. I have to say that do fast it is as protective if not more as the cumbersome heavy duty otter box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case but broke after a while. Not the most durable otterbox

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its Clear, Show off the Colors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well its clear, and it worked pretty good for the Note 9, Didn't have any damage, So i got it for Note 10 +, somewhat show off the colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look and feel.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned OtterBox cases in the past and this one is just as great. The Case is completely clear, looks and feels great in your hand. This case will give the phone good protection and show off the color of the phone.

    I would recommend this to a friend