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Overall Customer Rating

86%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 481 Reviews
    • Brand Response

      OtterBox Customer Support 

      May 11, 2017

      Hi anglem,

      Thanks for your feedback! We are sorry that the control buttons on this Symmetry case are being difficult and that it feels like the phone might fall out. Sometimes at first the control buttons may be a tad rigid but after a bit of use they should become easier to manipulate. This case should securely fit the Galaxy S8 without any uncertainty.

      If either of these issues persist please do not hesitate to give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up!

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      June 29, 2017

      Hi nana,

      We are truly sorry that the control buttons on this Symmetry case were being difficult. This is not typical and we wish that you would have reached out to us first for help.

      We hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      August 29, 2017

      Hey there BigDave!

      We're so sorry to hear that the buttons on your Symmetry case were having a hard time interacting with the new Galaxy S8! Sometimes the buttons can be stubborn at first and need some time to loosen up, but it sounds like there might have been a bigger misalignment issue going on. We understand that you've already found another solution, but if you have any future issues with our products, please feel free to give our friendly Otters a call at 1-855-688-7269, and they'll be happy to set you up with a warranty replacement!

      Cheers,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      July 18, 2017

      Hi Ejblv,

      We are sorry that the control buttons on this Symmetry case are being difficult. This is odd and we absolutely want to help with this unfortunate predicament. Sometimes at first the control buttons may be a tad rigid but after a bit of use they should become easier to manipulate.

      If you find that this issue persists please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      June 29, 2017

      Hi bock,

      We are sorry that this scratch-resistant Symmetry Clear case has seen better days. We understand why this could be disappointing and we certainly want to help.

      When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can. If needed, we will be happy to get a warranty replacement arranged!

      Sincerely,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      June 20, 2017

      Hi Barb,

      We are sorry that the control buttons on this Symmetry case are being difficult and that it is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.

      The stubborn control buttons are not normal and if you find that this issue persists or if you have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      May 24, 2017

      Hi Mitch,

      Thanks for your feedback! We’re sorry that the control buttons on this Symmetry case are being difficult. This is disappointing and we certainly want to help with this unusual predicament.

      Sometimes at first the control buttons may be a tad rigid but after a bit of use they should become easier to manipulate. If you find that this issue persists please do not hesitate to give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement arranged!

      Best,
      OtterBox Customer Service Team otterbox