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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2953 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Symmetry Series Case's protective qualities, its snug fit, and the overall quality of the case. Many appreciate the design, ease of use, and lightweight nature of the product. While some users noted that the case can add a bit of bulk and is prone to scratches, the positive feedback on protection and design outweighs these concerns. The case is also praised for its good value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,953 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great prod. 2nd buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying this clear/stardust/silver flake case; I also had it on my old iPhone. It is sturdy and protects the phone very well. I’ve dropped my phone numerous times and this case kept my phone in perfect condition. *ALWAYS BUY A GLASS SCREEN PROTECTOR THOUGH* The case is difficult to take off but not impossible. Only downside is that it turns yellow after a while even if you rinse it out with water and clean your phone/case regularly. It is inevitable since it’s a clear case. Like most phone cases it does make the phone feel a bit bulkier- but that’s what’s protecting it. The case doesn’t have too much shimmer which I love; it’s just enough. I have the red iPhone XR and it doesn’t make it look too busy; you could still see that the phone is red. The glitter just adds that extra oomph. I recommend this product to my sister; she has the iPhoneXS. After her purchase, she said the case is too difficult for her to take off and it she can’t charge it with the case on. I find that strange since I have no problem charging my phone with the iPhone cable or with the Belkin wireless charging pad while the case is on. I’d definitely recommend this product just keep everything above in mind.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    A (almost) ZERO compromises case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m surprised by this case because I always associated OtterBox with those ugly oversized cases. Not this one! It’s doesn’t add too much extra girth. I’d say it’s ever so slightly more narrow than your usual tech21 case and doesn’t add any more depth than any other typical phone case. It’s easy to slip the phone in but won’t let it loose if your phone flies out of your pocket and down the stairs. Grip is nice and, uh, grippy BUT it’s a little strange with the hard shell of the back coming up the border of the phone to the grippy rubber. You’ll get half and half beneath your forefingers and thumb while you wield your phone which might bother you. The cutouts on the bottom for speakers and charging port are VERY sharp rubber edges to the point it makes long term use uncomfortable for my pinky fingers, on which the phone rests while I use my phone. I do have a PopSocket stuck on, which definitely helps for this little problem, but I don’t use the PopSocket all the time and there are many who don’t use PopSockets at all. The hard back is textured but still kinda smooth. Like the wrist rest of a Lenovo ThinkPad. I’m not a fan of that so I slapped a dbrand skin on the back. It doesn’t line up completely, yeah, but it brings some color to the phone case and works well enough for me. Overall, is this phone worth $50? Only time will tell but if this case stands up to my abuse over these next 18 months then I will say YES at the end of it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Fabulously Blingy yet Protective Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought the iPhone XR in coral and this case is PERFECT for it. It is clear with tiny glitter throughout so it's beautiful yet it's an OtterBox so it provides all of the safety I need to protect my phone. Though the glitter is actually silver, the coral color makes it look gold and oh-so-pretty while on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Thin and sturdy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for about a year and protected my iPhone wonderfully after many drops. Love the thin design, easily fit in my back pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My Son loves Black Panther, I love otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice graphic of black panther on the back of the case and it is a cool dark navy. I love it is an otter box symmetry case that protects his new phone really well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This case is not scratch resistant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to contact Otterbox for a replacement 2 weeks after my purchase due to scratches in the case, and I am not a heavy phone user. I will say Otterbox stands behind their products and sent me a replacement case with no problem. Be advised that all fingerprints and scratches will be clearly visible on this clear case. I have always purchased Otterbox phone cases bcuz Otterbox is a great company with phenomenal customer service. Despite the cosmetic issues, the case does offer durable protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    I love this otter box marvel addition!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is durable and fits tightly on my new iPhone very please with it overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box makes a great product for all my phones and always has been

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and perfect otter box that’s not bulky and stylish

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fitment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Side cracked after about a month of use. Will contact company for warranty claim.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected a brand new case but when I received the case it appears to be a return, the case had a crack on each side.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Shar,

      Oh no! We're so sorry to hear this.

      This is strange because usually our cases arrive in pristine condition, ready for action. We'd love to take things from the top with a brand-new warranty replacement. Simply give us a call at 1-855-688-7269 and we'll get you back on track to seamless security!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent Case for the Iphone XR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get it on clearance for $20. Well worth the money. It looks great on my phone. The tight fit makes me feel good that it won't fall off like some cases I've had in the past. As far as the reviews saying it's to hard to put your phone in...... It took less then a minute to do while sitting in truck at Best buy. I love the feel of it I'll use this case for my every day normal use. If I'm out in the woods or on the lake I'll use my life proof. definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    This case has everything I wanted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits nice and snug. It’s sleek, not bulky. It’s not too slippery. It has a little bit of a rubbery grip to it, but still slips in and out of pockets easily. It’s clear, which shows off the color of the phone. Most importantly, it’s made by a reputable company, and protects my investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Scratch resistance

    Rated 3 out of 5 stars

    Wanted to Love This Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this case, as I'm a big Star Wars fan (I got the full Vader case, not the smaller helmet one). Unfortunately, this case developed a lot of little white scratch marks, usually in the four corners of the case in just a few days (see below photos). Other than that, it's a solid case that does protect quite well, but has a bit of a price premium due to the Star Wars images on it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey jediknight,

      Sorry to hear that this Darth Vader Symmetry series seems to have a little bit of light shining through the dark! While these cosmetic complications shouldn't necessarily affect the powers of the force, we certainly understand Vader's dedication to the dark side, and our Otter Stormtroopers would love to assist with a warranty claim. Please feel free to give them a call at 1-855-688-7269, and they'll send you a sleek new replacement with speed and agility!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first OtterBox phone case, I felt most of their cases in the past were just too big and bulky. This one is a solid case and not overly bulky, but seems very protective. The black is low profile without a bunch of gaudy branding everywhere. The case has a nice texture to it that provides a little grip and makes the phone a little less slick, yet still allows it to easily slip in and out of a pocket. Had it about a month and a half now with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Quality case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleek design of this case. It fits my phone perfectly and is not too bulky while protecting my phone on all the corners and sides. It is a little more expensive than I had hoped but I was willing to spend the extra money because of the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love this case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case, glitters helps to reduce any fingerprints. Lightweight, not bulky and seems very protective.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Can't go wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case as a gift for my wife. She has an iPhone XR and OtterBox makes really good protective cases. I selected this one because it maintains the sleek profile of the iPhone but adds additional layers of protection from any potential drops. The color way was a nice touch too. This case blocks 97% of the back of the phone. The only visible parts are the camera and flash and the minimal color that is in that area. {no apple logo shown} She likes it because it adds a unique color pop to her phone. But if showing off that silky color of your iPhone XR is your thing...this is not the case for you, so keep that in mind. Besides that... this case works just fine. Especially because there aren't many iPhone XR cases made, most of designs can only be found @ apple.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised on how light the case is. I love that it doesn’t make my phone bulky. It’s nice and snug which is also a plus. The only thing that’s interesting about the case is there is no actual button for the on and off button. The area is flushed with the case but you have to press with force on it to push it in. Other than that I love the case! Great color too!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Protective Case. Affordable, sleek and not bulky.

    I would recommend this to a friend
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