Customer Ratings & Reviews
- Model:
- 77-65470
- SKU:
- 6422362
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the Symmetry Clear Series case's protection, fit, and clarity, frequently praising how well it protects their phone and its slim profile. Many appreciate the case's ability to showcase the phone's original color while providing a secure grip. However, some users mention challenges with button accessibility and find the price point to be relatively high. A few also note potential for discoloration over time.
This summary was generated by AI based on customer reviews.
Turns yellow fast
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design with clear sparkles but it literally turns yellow after just only 2 months at most
No, I would not recommend this to a friendOtterbox
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible case! It did not protect the phone! My new phone cracked when I dropped it with this case on. Do not buy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Turned yellow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this clear otter box and it has turned yellow a ugly yellow it feels really nasty. Waste of money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
No
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not protect my phone it slipped from my hand and dropped not even 2ft and completely broke the back
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your iPhone 12 Pro Max sustained while under the watch of the OtterBox Symmetry Series Case, Gene.
Every effort is genuinely made to ensure our cases will provide the very best protection available to help limit the potential for such upsetting outcomes, but unfortunately, there are still many unique factors that prevent us from being able to guarantee that all risk will be removed. Our warranty cannot be extended to your device, however, we would very much like to help get you set up with a new case, in the event yours may have been compromised in some way. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Not worth the price. Found one on Amazon cheaper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and basic. Amazon has cheaper and better quality cases. Wont buy cases in the store again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. If you ever run into any issues with your case, please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Doesn’t fit the iPhone 12 pro max
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FALSE ADVERTISEMENT. DOES NOT FIT THE IPHONE 12 PRO MAX.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Sturdy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it would work for 13 pro max and it didn’t.
I would recommend this to a friendDon’t waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks beautiful but it’s so snug to the phone that it was taking pictures by itself
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear your Symmetry Series case is taking errant photos! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. You can file that warranty claim here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Its crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started to turn colors after a few days definitely wouldn’t recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Otter Box iPhone 12 Pro Max Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not fit my iPhone 12 Pro Max so I had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bob!
We're sorry to hear about your frustration with your Symmetry Series case! If you haven't returned your case yet, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Get this case with Apple Magnetic Charger for home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great with iphone 12 pro max needed something very durable and magnetic to charge at bedside
I would recommend this to a friend- Pros mentioned:Protection
Otter bax case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear otter box phone case! If you drop your phone frequently the. You need this
I would recommend this to a friend - Pros mentioned:Fit
Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit my iPhone 12 Pro Max like a glove. Love it. Highly recommend.
I would recommend this to a friend - Cons mentioned:Volume button
Difficult to put on as well as use side buttons.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d recommend other cases over this for a few reasons. This case is very hard to get on, and to get off I feel like I’m going to break my phone. While it does offer more drop protection than other clear cases this was too big of an issue for me not to return. Also, once the case is on it is very difficult to use the volume button on the side of the phone, I found myself really having to grip my phone and squeezing. If you’re looking for protection over functionality I guess you’ll like this case. But at a higher price point than almost every other clear case I looked at I made sure to return it. I bought the tech21 eco clear case and it’s much better. I’m sure you’ll find other options that will better suit you as well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Eric!
We're sorry to hear about your troubles with your Symmetry Series Clear case, and we're bummed to hear you ended up going with a different option! We greatly appreciate your feedback about the buttons on your case, and we'll be sure to inform our engineers about your experience. If you ever choose to give us another shot, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners. We hope to have you back in the Otter Fam in the future!
Best,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Ease of use
Better options available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection but terrible access to volume buttons. It was also near impossible to put onto my phone and to take it off. Will be returning
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi UrbanAchiever,
Thanks for your feedback on the Symmetry Clear Series Case. We are sorry that the volume buttons are giving you trouble and that the installation was a bit difficult. Those buttons may become a bit more user friendly after more use.
We find that if you start with the top right corner (camera and power button corner) as you’re looking at the screen and work your way counter clockwise around the perimeter, that installation and removal of this case will be easier.
If you still have the case and these issues persist after a little more time, please contact us at the following link. We’ll be happy to help in any way that we can!
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Durable case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case to work with wireless charging and it’s perfect.
I would recommend this to a friendGood buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy phone case, was a great buy for the price!!
I would recommend this to a friendToo tight to fit iPhone 12 pro max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the gold design clear case for iPhone 12 pro max. It’s pretty but it’s too small and tight to fit the phone. Had to return if.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Mariam!
We're sorry to hear that you ran into some issues with the fit of your Symmetry Series case. If you ever decide to give that case another shot in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you run into issues in the future, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Doesn’t fit 12 pro mac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice, sturdy case. It does not fit my iPhone 12 pro Max. I finally got it on and couldn’t get it off. Again, I like the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team