Customer Ratings & Reviews

Oh no! We're so sorry to hear about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.

Kindly,
OtterBox Customer Support

Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.

Hello! We are so glad you have been enjoying the Lime All Yours color, and we apologize that your case has experienced a discoloration issue. We have an amazing warranty and we would be happy to assist with a warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

Hello, Samantha! We are so sorry to hear that you are experiencing an issue with your case! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

Hello! The Symmetry Series + case for your device should allow the device to fully seat within the case. Should you be experiencing corners of the device popping out of the case repeatedly after installation, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

Hi there!

We're so sorry for any disappointment you've had with this Symmetry Series+ case. We do recommend the occasional cleaning of the case with warm water and mild soap to prevent this from happening, but we know you expect a more long lasting look from an OtterBox. Give us a call at 1-855-688-7269 and we'd be happy to get things cleaned up for you with a replacement case that we're sure will withstand these cosmetic troubles!

Warm regards,
OtterBox Customer Service Team

We're happy to hear that you were able to find a case that better suits your needs! However, we are sorry for the slippery situation with our Symmetry+ Series case in Clear. We appreciate your feedback and will be sure to pass this along to the correct teams.
Please feel free to reach out to us with any further questions or concerns here: 1-855-688-7269.
Kindly,
OtterBox Customer Service Support

Sorry to hear you received an OtterBox other than what you were expecting. We'd actually suspect that Best Buy would be able to help get that straightened out for you. You mentioned that you did like what you ended up with aside from the unusual discoloration, and if you'd be interested in staying with that case model, we'd be glad to help clear things up with a brand-new warranty replacement, which we trust would stand the aesthetic test of time going forward.

Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance, and we'll get right on the case!

Best,
OtterBox Customer Service Team

Hello! We apologize that you have experienced a discoloration of the Lime All Yours case. We have an amazing warranty and we would be more than happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

A cracked screen is, of course, an incredibly frustrating outcome for any drop, and we are very sorry to learn of the damage your iPhone sustained while covered by the Symmetry Series+ case.

Despite our efforts of meticulous design, quality materials, and tons of post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such things, unfortunately, any given incident is still going to be subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.

We regret that our warranty won't be able to help with any device repairs or replacement, though we would like to offer our support with a new case for use once that has all been taken care of. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further.

Kindly,
OtterBox Customer Support

Hello! We apologize for any confusion. The Symmetry Series + cases are designed to fit specific devices. There is not cross compatibility between the iPhone 13 Pro Max cases and the iPhone 14 Pro Max cases. Therefore, this case, designed for the iPhone 14 Pro Max device specifically will not appropriately fit an iPhone 13 Pro Max device. If we may assist further, please give us a ring at 1-855-688-7269 with any questions that arise.

We're sad to hear that our Symmetry+ Series case is not living up to your expectations. Our colors should certainly last longer than just a few weeks, so we would be more than happy to get you a replacement case. Give us a ring at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Service

Hello! We apologize that you have experienced a discoloration of that Symmetry Series + case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!

We're very sorry to hear about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.

Warm Regards,
OtterBox Customer Support

Thanks for the heads-up on the tricky and sticky experience you've had with the side control covers of the Symmetry Series+ case. That's definitely not anything that raised concerns during our internal testing, so we suspect this is just some unusual one-off.

Let's take it from the top with a brand-new warranty replacement that is sure to leave no chance as to where those volume levels will be at going forward! Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get on in the works!

Best,
OtterBox Customer Service Team

It's definitely peculiar that you would be hearing this type of squeaky noise coming from the Symmetry Series+ case, and we're wondering if there is just something slightly wonky with the fit of yours. Let's take it from the top with a brand-new warranty replacement that is sure to properly cinch things down.

You can set things in motion online through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help with that! https://www.otterbox.com/en-us/warranty-begin

Best,
OtterBox Customer Support

We're sorry to hear some wires got crossed with your recent purchase of the Symmetry Series+ case. This one was designed to work solely with the iPhone 14 Pro Max —is that not the device you're currently using? The iPhone 14 Plus has nearly identical overall dimensions, but the side controls and camera are different, so that might be what's going on here.

We trust that Best Buy will be able to help with an exchange or return, and if you need any help landing on the best case for your needs, taste, and actual device, feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to get you headed in the right direction!

Happy Holiday Season,
OtterBox Customer Support

Although there are some others who've experienced the same aesthetically unsavory experience, they actually are relatively few and far between when it comes to how many Symmetry Series+ cases there are out in the wild. That doesn't discount what's been going on with yours, and we're sorry about that, but we're confident that a brand-new warranty replacement will be in it to win it for the long haul.

Just give our friendly, color-conscious Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!

Happy New Year!
OtterBox Customer Support

We are sincerely sorry to hear of the damage your iPhone sustained to its backside during that very first drop/impact while under the watch of the Symmetry Series+ case. We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to some unique dynamics that prevent us from being able to eliminate all risk.

Our warranty won't be able to help with device repairs or replacement, though we'd very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.

Warmly,
OtterBox Customer Support

We're sorry to hear about the rapid discoloration of your Symmetry Series+ case. That's obviously not something to be expected after a mere two days of use, and we'll be glad to help get you set up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul.

Feel free to set things in motion through the following link, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that. https://www.otterbox.com/en-us/warranty-begin

Happy Holiday Season,
OtterBox Customer Support