Customer Ratings & Reviews

A cracked screen is, of course, an incredibly frustrating outcome for any drop, and we are very sorry to learn of the damage your iPhone sustained while covered by the Symmetry Series+ case.

Despite our efforts of meticulous design, quality materials, and tons of post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such things, unfortunately, any given incident is still going to be subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.

We regret that our warranty won't be able to help with any device repairs or replacement, though we would like to offer our support with a new case for use once that has all been taken care of. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further.

Kindly,
OtterBox Customer Support

Thanks for the heads-up on the tricky and sticky experience you've had with the side control covers of the Symmetry Series+ case. That's definitely not anything that raised concerns during our internal testing, so we suspect this is just some unusual one-off.

Let's take it from the top with a brand-new warranty replacement that is sure to leave no chance as to where those volume levels will be at going forward! Just give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get on in the works!

Best,
OtterBox Customer Service Team

Although there are some others who've experienced the same aesthetically unsavory experience, they actually are relatively few and far between when it comes to how many Symmetry Series+ cases there are out in the wild. That doesn't discount what's been going on with yours, and we're sorry about that, but we're confident that a brand-new warranty replacement will be in it to win it for the long haul.

Just give our friendly, color-conscious Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!

Happy New Year!
OtterBox Customer Support

We are so sorry to hear of the damage your iPhone sustained to its backside while under the watch of the Symmetry Series+ case. We can imagine how upset you must be, and we're also very disappointed, as we do everything we can to help limit the potential for such things.

Unfortunately, any given drop/impact situation is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to help with device repairs or replacement, though we would very much like to get you set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.

Warmly,
OtterBox Customer Support

We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.

Hello! We apologize that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!