The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 560 reviews
Rated 5 out of 5 stars
Feels really nice on my hands
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I live that the case feels nice on the hand and I don't risk the phone slipping out of my hands anymore. Price wise is on the higher end but the ultimate test will be how long it will take for it to get yellow. On complain about it is the ridges on the sides that I think will accumulate dirt over time.
On a positive note it has magsafe on it and it works well did not notice significant time differences with it as I usually charge overnight
This reviewer received promo considerations or sweepstakes entry for writing a review.
If I could give more than 5 stars I would..
Last Sunday I was sitting in an adirondack chair on my deck and my phone slid out of the pocket of my shorts, bounced off the wooden deck boards, through the railing and landed on the concrete about 15 feet below. I rolled my head back and thanked myself for buying full coverage insurance but to my astonishment, the phone wasn't damaged at all - no cracked screen, no scratches to the screen or camera lenses, nothing. The case itself had some road rash and a small impact crack in the corner but the material and precise fit of this case completely protected my phone. The raised edges along the screen and around the camera lenses are minimal but effective enough to protect these delicate components.
This is a simple case that offers magnificent protection and Otterbox will continue to have my business for future models and products to come.
Fine for a few months. Overpriced. Yellows, cracks
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve had it for a year. I liked it at first, but then the corner plastic started cracking, and the silicone band around the edges started yellowing and then stretching to the point that it no longer stays on the phone. Thankfully, I only paid $23 (which was still too much). It is definitely not worth the current full price.
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Rated 5 out of 5 stars
Apple 13 pro case
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice color purple one way and blue when you look another way..Beveled around the camera
This review is from OtterBox - Symmetry Series+ for MagSafe Soft Shell for Apple iPhone 13 Pro - Feelin Blue
I would recommend this to a friend
Rated 1 out of 5 stars
Otterbox Fail
|
|
Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otter box Fail. Warranty claim costs $10 and this case fell completely apart in less than 6 months. Going to stick with apple cases because they last at least a year
Never dropped this case, light use, fell apart and discolored quickly.
Hello! We are so sorry to hear that you experienced an issue with your case. . Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Rated 1 out of 5 stars
Bad design leads to poor quality.
|
|
Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this case in Feb 23 … it is now July and the bottom where the charging port has separated. This is the 2nd case that has done this … no more Otter Box cases for me, ESPECIALLY at their cost.
Hello! We apologize that you have experienced a separation at the bottom of your Symmetry Series + case. We have an amazing warranty and we are most happy to assist you! Please give our CS Team a call at 1-855-688-7269 and we can take care of that case issue.
Rated 1 out of 5 stars
It's really not a protector. It's just for decorat
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had a protector from another brand for 1 year and it really protected my cell phone. With this protector I dropped my cell phone and the whole back part broke... it really doesn't protect anything
Hello Viviana! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Rated 1 out of 5 stars
Poorly made
|
|
Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Turns yellow and falls apart; upset I wasted money.
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this situation
Rated 1 out of 5 stars
OtterBox symmetry
|
|
Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case yellowed quickly. It looks awful so I will have to purchase another one
A rapid discoloration of the Symmetry Series+ case isn't quite what we had in mind, and we're sorry that you had such strange struggles with yours. If you haven't already returned the item to Best Buy, we'd be more than happy to help get you set up with a brand-new warranty replacement that is sure to stand the cosmetic test of time going forward.
You can set things in motion through the following link, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help with that! https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season, OtterBox Customer Support
Rated 4 out of 5 stars
It's just fine
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits on the phone snugly, but can be removed if necessary. Provides a very secure magsafe connection. Don't feel as secure as the old OtterBox cases which made you think you could do anything to the phone & things would survive, but for standard "oops, I thought I had it," and it falls, I feel like the case will keep the phone from smashing