Customer Ratings & Reviews
- Model:
- 77-64948
- SKU:
- 6412344
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the Symmetry Series case's protection and clarity, with many praising its ability to safeguard their phone and showcasing its sleek design. However, significant concerns exist regarding the case's button alignment and fit, with numerous users reporting difficulties using the buttons and improper fit for their Samsung Galaxy A71. Some users also noted compatibility issues, particularly with 5G models. The ease of use was also mentioned as a positive aspect by some users.
This summary was generated by AI based on customer reviews.
Enjoying A71.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is fast, enjoy that. The screen is large and the colors are excellent. One issue is that it is difficult to turn off an alarm on the clock.
I would recommend this to a friendCase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great! It was light, I was able to use it for a very long time!
I would recommend this to a friend- Cons mentioned:Button alignment
Weak plastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remember when Otterbox phone cases were robust and rugged? Yeah, those days are over. It also didnt have correct power button placement for the Samsunga71 5g. I replaced it for a much better 11 dollar option from amazon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! Rest assured, that case design has been through extensive testing to ensure it will provide your phone with the drop protection our Symmetry Series is known for. We're bummed to hear that you ended up choosing to go a different direction with your protection needs, but we hope you give us another chance in the future.
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment, Fit
otterBox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the on/off button on the side of the phone would not work because the slot that the button was to come out at would not . the otter box would not fit properly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're sorry to hear about any frustration with your recent Commuter Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. We often see issues like this when the wrong version of that case is installed on the device. Thankfully, we do have a Symmetry Series case for the Galaxy A71 5G on our OtterBox website.
If you are definitely using that Galaxy A71, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
obcst
It's a bulky case and is made for the 4g model.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case with the 5g phone in store. It was the only case offered. It turns out that there are subtle differences between the 4g and 5g models of this phone. This meant that not only is the case bulky, it made it impossible to lock the phone using the side key.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. The good news is, we do have a case for that new 5G model, so you can check that out on our website!
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment, Fit
Manufactured defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case doesn't fit right power button doesn't line up. Christmas gift wasn't opened until 16 days after purchase so I guess thats 45 bucks down the drain
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Dave!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
EXCELLENT COVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my OtterBox protective cover. My new phone was quite slippery when I bought it. And I almost dropped it a few times. I had to be very careful whenever I picked it up and make sure that I had a firm grip on it. Then my OtterBox arrived and I don't have that problem anymore. My phone is now easy to grip and I don't have that slippery problem anymore. I love it. Thanks.
I would recommend this to a friend- Cons mentioned:Compatibility
Great case but not compatible with the 5g a71!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have given 5 stars but got this case thinking it would work for my a71 5g but only works for the a71.
I would recommend this to a friend - Pros mentioned:Ease of use
New Upgrade Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer. Easy to set up ans small enough to fit into the space i've got for it.
I would recommend this to a friend - Cons mentioned:Button alignment
Case Buttons didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on the case were not aligned with the buttons on the phone. My volume button and power/bixby button did not work because the case was not properly aligned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shanay,
We're so sorry things aren't quite lining up with this Symmetry Series case!
This is definitely strange because our cases were designed with a specific adherence to specific tolerances, so misalignment issues certainly shouldn't be present. That said, we'd love to smooth things over with a warranty replacement. Please feel free to ping us on our OtterBox website, and we'll help you with a brand-new case which we trust will fit seamlessly going forward.
Cheers,
obcst
- Pros mentioned:Case clarity
Really nice to be able to find my phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like all Otter Box products wraps it perfectly and with the tempered glass screen protector it is good to go. Bonus - clear lets me see the phone. One problem I have with black phones is they are easy to lose. The rim of this protector is clear so it shows off the phone under every light condition. Bye bye black cover!!!
I would recommend this to a friend Ok but
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for protection. Had many phones and cases. This is the first one that has fallen apart. Ive had others that have done well, but not this one
I would recommend this to a friend- Cons mentioned:Button alignment
Good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the cover but the side buttons dont match up with the phone
I would recommend this to a friend - Cons mentioned:Button alignment, Fit
Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit the phone properly, with the volume buttons and power button off kilter.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Bad case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is garbage it does not fit the samsung galaxy a 71 as advertised the power button is so high it only turns the volume down the hole for the ear speaker is so far away from the piece it blocks it (so for those people that don't use headphones you can't hear your calls.) I was so upset I payed for this garbage I thew it out rather then go to the store and get a refund.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Logan,
We're so bummed to hear about your recent experience with this Symmetry Series case. Please keep in mind we're always happy to help you with a warranty replacement case and some troubleshooting. We really hope this experience doesn't turn you away for good. In the meantime please feel free to contact us through our OtterBox website, and we'd love to chat.
Best,
obcst
- Cons mentioned:Button alignment
Does not fit A71 5G
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not fit the A71 5G and it would be nice to know there are differences. This case will not fit the 5G design as the key placement is not aligned for 5G model. Phone will fit snug into the case, but side buttons won't work. It was a real challenge to remove the phone. There should be a note "this case will not work with 5G model"
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your recent Symmetry Series purchase! We greatly appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you're still on the hunt for a case that fits your Galaxy A71 5G, you can find that available on our website! Feel free to give us a ring at 1-855-688-7269 if you have any questions!
Best,
OtterBox Customer Service Team
Don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case its beatiful, but don't protect well,it also does not protect from blows, it is not worth what it costs
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
Junk remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great, but the remote that came with it lasted less than a month. Had to go out and find a universal remote to use TV.
No, I would not recommend this to a friend- Cons mentioned:Button alignment, Fit
do not buy for the A71
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case does not properly fit the phone the buttons do not line up
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sally!
We're sorry to hear about the issues you're running into with your Symmetry Series case! It's definitely odd to hear that your case isn't lining up properly with the buttons on your phone. Keep in mind, this case is designed for the Galaxy A71, and will not be compatible with the 5G model.That being said, we do have a Symmetry Series case for the Galaxy A71 5G, so don't hesitate to check that out at Best Buy or our website! If you're using the original version of that device, then please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
The wrong case for the A71 5G MODEL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot really review this product. Because I have the A71.5G the symmetry case the sales person gave me does not fit the 5G
I would recommend this to a friend