Customer Ratings & Reviews
- Model:
- 77-64948
- SKU:
- 6412344
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the Symmetry Series case's protection and clarity, with many praising its ability to safeguard their phone and showcasing its sleek design. However, significant concerns exist regarding the case's button alignment and fit, with numerous users reporting difficulties using the buttons and improper fit for their Samsung Galaxy A71. Some users also noted compatibility issues, particularly with 5G models. The ease of use was also mentioned as a positive aspect by some users.
This summary was generated by AI based on customer reviews.
Nice cover
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked well, was not disappointed at all I do recommend it
I would recommend this to a friend- Cons mentioned:Fit
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Didn't like up with the buttons on my A71. Had to carve out a section of the side if the case. Surface is very slick too so the phone slides off of tables/surfaces FAR too easily and then drops to the floor. Really wish the case was a bit more tacky feeling so it wouldn't slide so easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Review of Samsung Galaxy a71
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of selection in screen protectors and cases and no waterproof protection leaves this phone not very desirable.
No, I would not recommend this to a friend- Cons mentioned:Button alignment
Make sure fits
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection. Grooves did not line up with buttons. Power button is a chore
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Phone cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the item. It did notice up with my phone buttons
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. We'll be sure to pass your feedback up to our product design team for future consideration. We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to give us a call at 1 (855) 688-7269 and we'd be happy to chat.
Best,
OtterBox Customer Service Team
- Pros mentioned:Case clarity
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best case for this phone ever. Too bad I bought the wrong one because this one is different from the 5G version. Not sure whey they would make the phone differently with it being the same model.
I would recommend this to a friend - Cons mentioned:Fit
Otterbox is a good brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son's phone and I didn't realize that my son's phone is A71 5G. It didn't fit all the buttons so I got the right model. You'll never go wrong on otterbox.
I would recommend this to a friend - Cons mentioned:Button alignment
Power button not lined up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the case because the case did not line up with the power button on the right. I had to pull the case back to have access to the power button. So I'm still having to look for an Samsung A71 5G phone case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case isn't fitting your device! We usually hear about these types of issues when using the standard Galaxy A71 5g in the case for the original A71, so we suggest double checking that your device is definitely the 5G version. If it is, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great product!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox works wonders for keeping my phone pristine. I replaced the cheap case in my phone wallet. Now I don't worry!
I would recommend this to a friend - Cons mentioned:Fit
Defective case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Otter Box does not exactly fit the Samsung A71. You have to remove the phone from the case to be able to turn it off. We tried 5 different case and they were all deflective. First time ever for me with Otter Box.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. If you're definitely using the standard Galaxy A71, give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Otter Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case has protected my phone from accidental falls and kept it looking new. Expensive but, worth the price. I would highly reccomend this case.
I would recommend this to a friend Mosaic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not save my phone from the mosaic pieces it became.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't extend our warranty to the device itself, we'd be more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
This was good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one was not a good for me but you may like it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with the Symmetry Series case that isn't to your liking? If there's anything we can do to help kick your Otter experience up a notch or two, just give us a quick call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Must have phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is great, fast and unlike IPhone it doesn't freeze up. Hope Verizon gets it together with the bad 5G other than that, phone is worth it.
I would recommend this to a friend- Pros mentioned:Protection
Samsung Case And Point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight, doesn't obscure my cameras, and protects my phone. However, im still waiting for the case that fights viruses XD
I would recommend this to a friend - Pros mentioned:Case clarity
always liked OtterBox products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one is excellent. Protects my phone and it is not in a huge case that makes it hard to manage. Bonus points for being clear.
I would recommend this to a friend - Pros mentioned:Protection
What you come to expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As usual trust the Otterbein brand it's in it for the long haul. Adequately protects and displays the phone
I would recommend this to a friend Works fine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for protecting phone. Good grip without being to bulky. Not waterproof just shock protection
I would recommend this to a friend- Cons mentioned:Fit
Had to return , not fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm an otterbox fan , can't give this one thumbs up cause no belt clip and didn't fit phone , I guess there's 2 models of the a71 Samsung but didn't fit so had to return it , bummer
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! You're absolutely right, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Cell phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new cell phone and came across the a71. It is a great phone for the money, awesome camera also.
I would recommend this to a friend