Customer Ratings & Reviews
- Model:
- 77-64948
- SKU:
- 6412344
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the Symmetry Series case's protection and clarity, with many praising its ability to safeguard their phone and showcasing its sleek design. However, significant concerns exist regarding the case's button alignment and fit, with numerous users reporting difficulties using the buttons and improper fit for their Samsung Galaxy A71. Some users also noted compatibility issues, particularly with 5G models. The ease of use was also mentioned as a positive aspect by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
Otter phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best phone case ever. I have dropped my phone like 20 times and still like new.
I would recommend this to a friend It works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The A71 is very slippery. I was looking for something that I could decon easily if needed and not slip out of my hand. It work's great.
I would recommend this to a friend- Cons mentioned:Button alignment
Wrong design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This particular Otterbox must have been made for the international version of the A71, because it did not align correctly with the side buttons from my A71 from US Cellular.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the issues you're running into with your Symmetry Series case! It's definitely odd to hear that your case isn't lining up properly with the buttons on your phone. Keep in mind, this case is designed for the Galaxy A71, and will not be compatible with the 5G model. If you're using the original version of that device, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Fit
Do not waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucked. Did not even fit right couldnt press the side buttons. They had no other options. Had to go on Amazon and buy one that was good.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you are using that non-5G version of the A71, feel free to call us at 1-855-688-7269, and we can see what's going on.
Best,
OtterBox Customer Service Team
- Cons mentioned:Fit
Doesn't fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit my A71I don't understand why Best Buy didn't tell me that I bought it there I talked to the guy object out he even handed it to me very disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Compatibility
ONLY FOR 4G MODELS!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MAKE SURE YOU HAVE A 4G A71! This phone DOES NOT FIT 5G models. They Don't really tell you that when you're buying the case, so it's an easy mistake to make.
No, I would not recommend this to a friend - Cons mentioned:Button alignment
Not really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case fits the phone but the on/off and volume button are not aligned. Very annoying since Bixby kept going off and couldn't turn on the phone most of the time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! . Keep in mind, this case is designed for the Galaxy A71, and will not be compatible with the 5G model. That being said, we do have a Symmetry Series case for the Galaxy A71 5G, so don't hesitate to check that out at Best Buy or our website! If you're using the original version of that device, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great case for my new phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new mobile phone & this case protects the back & sides very well. A little pricey.
I would recommend this to a friend - Pros mentioned:Protection
Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone after installing case and otterbox saved my phone again
I would recommend this to a friend Good but not a drop resistant..
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option if you want a clear case but not a durable (drop friendly) as the standard Otter Defender series.
I would recommend this to a friend- Pros mentioned:Protection
iPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case has really protected my iPhone. It did the phone well.
I would recommend this to a friend - Pros mentioned:Protection
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best case ever. i have a habit of dropping my phone this case gives the best protection.
I would recommend this to a friend - Cons mentioned:Fit
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone case didn’t fit. Store salesman said if we order another one from another company they still don’t know if it will fit. That’s crazy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great sleek wonderful case for my phone that was affordable in price for me.
I would recommend this to a friend- Cons mentioned:Button alignment
Awesome buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cover wasn’t to much great because it’s hard to turn up the volume
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Wrong case
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would fit. Paid for it and tried to put it on and it didn't fit because it wasn't the 5G version.
I would recommend this to a friend - Cons mentioned:Button alignment
Wasn't happy with this product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased the phone and this case, but the phone buttons didn't line up with the case and so hindered the proper use of the buttons.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the issues you're running into with your Symmetry Series case! It's definitely odd to hear that your case isn't lining up properly with the buttons on your phone. Keep in mind, this case is designed for the Galaxy A71, and will not be compatible with the 5G model. That being said, we do have a Symmetry Series case for the Galaxy A71 5G, so don't hesitate to check that out at Best Buy or our website! If you're using the original version of that device, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Phone Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it saved my phone several times just like it was supposed to.
I would recommend this to a friend - Pros mentioned:Protection
Sturdy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Offers great phone protection if you drop it on accident
I would recommend this to a friend Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mother loved it. She likes the color and weight of the phone.
I would recommend this to a friend