Customer Ratings & Reviews
- Model:
- 77-64948
- SKU:
- 6412344
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the Symmetry Series case's protection and clarity, with many praising its ability to safeguard their phone and showcasing its sleek design. However, significant concerns exist regarding the case's button alignment and fit, with numerous users reporting difficulties using the buttons and improper fit for their Samsung Galaxy A71. Some users also noted compatibility issues, particularly with 5G models. The ease of use was also mentioned as a positive aspect by some users.
This summary was generated by AI based on customer reviews.
Mr Zousl
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with it. Some adjustments had to be made, which I could not do myself. Its works fine
I would recommend this to a friendSamsung Galaxy A71
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Only downside so far is that I did not know it would not charge wirelessly!
I would recommend this to a friend- Cons mentioned:Button alignment
Does not fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power and volume buttons on the case don't line up with the buttons on the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! You're absolutely right, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Fit
Didn't fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This particular case didn't fit my phone the way it should have. It got returned and I got a newer case deigned for my phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Norma!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Otter box and screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great I'm a happy customer knowing my phones are protected.
I would recommend this to a friend Somewhat difficult
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes some time to get used to .somewhat difficult to understand and complete the setup.
I would recommend this to a friend- Cons mentioned:Button alignment
Poor Fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size wise it fits nice, the problem is the side buttons are off and the cut out for the camera is close to being off as well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chris,
We're so bummed to hear you're having mixed feelings about this Symmetry Series case. This case was designed to fit the Galaxy A71 seamlessly, so we're just as puzzled as you are.
We'd like to learn more about your situation, so we can figure out the best way to help. Please feel free to ping us on our OtterBox website, and we'll dive in with the assist!
Best,
obcst
- Cons mentioned:Fit
Doesn’t fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not fit the A71. Buttons don’t match up. Read on Otterbox site it won’t fit Verizon a71. The phone is to new.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the issues you're running into with your Symmetry Series case! It's definitely odd to hear that your case isn't lining up properly with the buttons on your phone. Keep in mind, this case is designed for the Galaxy A71, and will not be compatible with the 5G model. That being said, we do have a Symmetry Series case for the Galaxy A71 5G, so don't hesitate to check that out at Best Buy or our website! If you're using the original version of that device, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy fit and good protection, keep your device safe.
I would recommend this to a friend - Pros mentioned:Protection
Wil help my new cell phone last longer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good slim protection for my new cell phone. Fits well.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung a71 case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for the price. Durable and easy to clean
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung unlocked
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone with nice features and easy to use.
I would recommend this to a friend - Cons mentioned:Button alignment
Check it first
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power and volume buttons on the phone do not line up with the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
! We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for that device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
I love the phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the phone and the camera is amazing.
I would recommend this to a friendMike's A71 Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone to replace my ancient Motorola Droid which was a good phone. Picked this one for size and clarity as I'm a senior user. Over the last 3-4 weeks of ownership, it has been flawless. Took a couple days to set up with my preferences but at this time I would recommend to all users. Super value.
I would recommend this to a friend- Cons mentioned:Button alignment
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on this case do not line up with the phone buttons. such a headache to deal with.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the issues you're running into with your Symmetry Series case! It's definitely odd to hear that your case isn't lining up properly with the buttons on your phone. Keep in mind, this case is designed for the Galaxy A71, and will not be compatible with the 5G model. If you're using the original version of that device, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Need better engineering
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cover is doing it's job, but the button covers do not line up. This makes complete use somewhat difficult.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi eddie,
It's odd to hear the buttons aren't lining up correctly. We've tested our products to be fully compatible with the functions and features of the device. Is it possible you're using the Galaxy A71 5G or the Galaxy A71 5G UW? If so, these phones will have slightly different measurements that could impact case fit. Please feel free to call us at 1-855-688-7269 with further questions or comments and we'd be happy to help.
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Phone Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case buttons do not line up with buttons on the phone. DO NOT BUY this item.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've had a frustrating start with the Symmetry Series case for Galaxy A71, however, if the side control buttons aren't lining up then you very likely have the 5G version of the device rather than the original 4G version that this particular unit was engineered for use with.
We do make a Symmetry Series case for the A71 5G as well, and you can check it out over on our official website!
Best,
OtterBox Customer Service Team
Otter cell phone case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cell phone case exceeded my expectations. I drive a School Bus and on a trip, it fell out of the window, dropped six feet to a busy street. When I retrieved it from a Good Samaritan who found it, there wasn't a scratch anywhere and the phone worked without any issues.
I would recommend this to a friend- Cons mentioned:Fit
Wack!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't use due to the side spaces didn't match the buttons at all!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. If you're definitely using the standard Galaxy A71, give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team