Customer Ratings & Reviews
- Model:
- 77-64948
- SKU:
- 6412344
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the Symmetry Series case's protection and clarity, with many praising its ability to safeguard their phone and showcasing its sleek design. However, significant concerns exist regarding the case's button alignment and fit, with numerous users reporting difficulties using the buttons and improper fit for their Samsung Galaxy A71. Some users also noted compatibility issues, particularly with 5G models. The ease of use was also mentioned as a positive aspect by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Right case wrong fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was the right case but it didn’t fit and they said it was defective
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've run into some trouble with your current Symmetry Series Case, Micki. Any chance you have the 5G version of the Galaxy A71? The 4G and 5G models of the device have different form factors, so we actually make different cases for each. Feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get to the bottom of things and figure out the best path to proper protection for you going forward!
Best,
OtterBox Customer Service Team
- Cons mentioned:Fit
It doesn't fit the samsung galaxy A71
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It clearly says samsung galaxy A71 phone case but, it did not fit the A71 wow!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case covered the power button and volume button for my Samsung Galaxy A71.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Chels!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for that device on our website! If you have any other concerns, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
poor choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.will not permit me to use power on button. hard to control volume button
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your recent Symmetry Series purchase! Keep in mind, Samsung recently released a new Galaxy A71 5G which has a slightly different form factor than the original Galaxy A71. Thankfully, we do have a Symmetry Series case for your device on our website! If you are using that non 5G version of the Galaxy A71, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Button alignment
Not so great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on the side are a half inch lower than the buttons on the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Christina,
We're so sorry about this. This is strange because this case was designed to fit the Galaxy A71 seamlessly. If you're willing to give this one more shot, we'd love to learn more about your situation so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." If needed, we can easily set up a warranty!
Best,
obcst
- Cons mentioned:Compatibility
waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not even right order device nor didnt state it only works on 4g
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry for the confusion. Although the product title and description both state that this case only works for the Galaxy A71, we understand how it could've been missed. Please feel free to check out the Symmetry Series case for the Galaxy A71 5G on our OtterBox website!
Best,
obcst
My Stamp of Approval
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course everyone knows the otter box is the best for protecting phones. I am leaving this review to confirm this information.
I would recommend this to a friendGood product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my a71 FIT was perfect I dropped my phone numerous times never a problem.
I would recommend this to a friendWrong item.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store employee sold me the wrong item. It did not work on the new phone that I just purchased from the same employee...the buttons did not match up.
No, I would not recommend this to a friendSymmetry review.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted an Otterbox Defender case but it doesn't look like they make one. This looks like a sturdy case however.
I would recommend this to a friendVery happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good case from Otterbox ! just what was needed...and you have the best service to match from BEST BUY !
I would recommend this to a friendFunnewSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was helpful. Even ordered the cover for me. I like the phone. Still learning the features.
I would recommend this to a friendWas not correct design for button placement was of
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to go back to Best Buy and get a different case which was the Samsung case itself. We think the reason to cemetry case did work was it the final design was not given to them.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dick,
We're so sorry this Symmetry Series case didn't work out for you! It may not look like much, but we assure you this case went through extensive hours of testing to ensure it will provide some of the best protection around to safeguard your Galaxy A71. We really hope this experience doesn't turn you away for good. If you have any further questions or concerns, please feel free to ping us on our OtterBox website!
Sincerely,
OtterBox Customer Service Team
Protection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last minute purchase. Way over-priced compared to any other source (e.g. online).
No, I would not recommend this to a friendA71 Galaxy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this phone as a Xmas present and my sister was overjoyed she said she really loved it
I would recommend this to a friendI love the clear look.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always had a black otter box, but when I bought the clear one I like it so much better.
I would recommend this to a friendPhone case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the wrong case for my phone. But i could tell it is great quality.
I would recommend this to a friendGreat case - does the job!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case does it job. Grandma got her first smart phone and needed a good case.
I would recommend this to a friendPhone case protected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbos is a good quality and durable. Can stand a fall of 6 ft.
I would recommend this to a friendTablet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item putting info on it now easy to use looks good too easy to load info
I would recommend this to a friend