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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 33 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the Symmetry Series case's protective qualities, noting its ability to safeguard their Samsung Galaxy S20 FE 5G from damage. The case's snug fit and sturdy construction are also frequently praised. However, some customers find the price to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-33 of 33 reviews
  • Rated 5 out of 5 stars

    Slim design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the slim design my phone doesnt feel huge or bulky

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mommy wins again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really simple assembly. Nice, sleek case and my 9 year old daughter loves it. Another mommy win

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really anything different than any other phone cover. Esp for the price. Will be getting something else since this one doesnt seem like it will protect my phone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Rose!

      We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Nonno

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box fits my new smart phone perfectly. Price wise, it was a good value. I go to Best Buy first when I need anything electronic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, Made my wife Very Happy, She Lives It!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All plastic..horrible product for the price..Took it back..However Great services from Best buy employees.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a great phone and performs the way I want

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stylish & Secure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very stylish and secure case option from Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 1 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case in nice sturdy and reliable. I think it is great. Would definitely recommend

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're so happy to hear that you're loving your case! If you ever run into any troubles with your OtterBox, we have a great team of Customer Service Otters who would be happy to get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Sucked

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case sucks bearly dropped my phone and my screen spiderwebed all tve way through

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're very sorry to hear this, Rick. We really do put forth every possible effort—from design and materials to manufacturing and post-production testing—to ensure that our cases will provide the very best protection available to help limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to variety of unique dynamics that prevent us from being able to eliminate all risk. Our warranty can't be extended to your Galaxy S20 FE 5G, however, we would very much like to help get you set up with a new case for a fresh start. Please feel welcome to give us a call at 1-855-688-7269, and we will be glad to assist you further.

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Cheap case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap. Thin will not purchase again. Do not feel it will protect edges

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Symmetry is plastic, can slip out of shirt pocket

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The symmetry is nice but it is plastic. It is not a rubber type case. It has slipped out of my shirt pocket several times thankfully on the rug. The symmetry is not like the Defender series that is a rubber base cover. I do not see the defender for my phone at Best Buy, but Otterbox has it on their website.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S20 FE 5G

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good case overall. The look is very basic just like i wanted and its not too thick so its easy to keep in your pocket.

    I would recommend this to a friend
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