Customer Ratings & Reviews
- Model:
- 77-83466
- SKU:
- 6471506
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Symmetry Series Hard Shell case's excellent protection and high-quality, sleek design. Many appreciate the case's snug fit and ease of installation. Positive feedback highlights its ability to safeguard the phone effectively while maintaining a slim profile. The overall impression is one of a well-made, protective case that is easy to use.
This summary was generated by AI based on customer reviews.
Good protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic case for the new iPhone 13 pro, would recommend
I would recommend this to a friendGreat Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case isn’t too bulky and has been very sturdy.
I would recommend this to a friendOkay case.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. However, the edges start to peel away from the phone over time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know everything else is going well enough with the Symmetry Series case, but that business with the peeling definitely shouldn't be a thing. Let's take it from the top with a brand-new warranty replacement that is sure to cinch things down for the long haul!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slick to hold and always slips out of your hand, purchased speck pro grip 2 great case…
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with the grip provided by your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-series-pro-hard-shell-for-apple-iphone-13-pro-black/6471499.p?skuId=6471499
Best,
OtterBox Customer Service Team
No MagSafe connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t actually work with MagSafe like packaging states
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We apologize for any confusion, but the Symmetry Series isn't one of our made for MagSafe cases. While this case will work with Apple's MagSafe charger and our Qi wireless chargers, it doesn't include the additional magnet to have the necessary "locking" component for most MagSafe chargers and accessories. If this feature is important for you, we'd recommend checking out our Symmetry Series+ case. Please feel free to give our CS team a buzz at 1-855-688-7269 with any questions.
Best,
OtterBox Customer Service Team
poor quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product that I ordered was not what was in the box. As soon as I seen the box from seller, I notice it was damage. Still looking at it it looked like the bigger phone case for the iPhone 13 plus. After looking at a phone there it clearly was the wrong case in box. They still charged me and I had to go in separate line to return. They wouldn't even assist it help to get the proper case in store.
No, I would not recommend this to a friendpoor design and ergonomics
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case I’ve had yet! Not very ergonomical as my pinky finger is compromised while holding in resting position, as well as the back of the phone case has no friction and phone wants to slide off docking station
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your OtterBox, and we'll be sure to let our design team know about your troubles. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team