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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 222 reviews

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91%
would recommend
to a friend

Customers are saying

Customers are delighted by the excellent protection and great fit this screen cover offers for their Microsoft Surface Pro devices. However, some users find the cover interferes slightly with the kickstand functionality and adds a bit of weight and bulk. A few also reported challenges with the stand's usability. Despite these minor drawbacks, the ease of use and protective qualities are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 222 reviews
  • Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Good case, a bit awkward

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is sturdy and protective, but awkward to use the kickstand with, you have to pop off the corners, and it always makes me nervous to break it.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Not too bad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cover is excellent and tough. However, having to push out the corners of the case to extend the computer kickstand can be a nuisance at times.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A must is you have a surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a must for your surface pro... and it's otter box!! I like that it protectprotexts everything and not just the tablet, so it feels like it has 360 protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Sturdy protection for the Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox - The Symmetry Series Screen Cover for Microsoft Surface Pro and Surface Pro 4 is very hardy. While it is a tight fit to put on and somewhat bulky, it provides really excellent protection making the difficulty well worth it. I like the feature of the flexible cover for protection of the Surface Pro 4 stand feature. I don't worry so much when my grands get a hold of my Surface Pro!

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Has the protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extremely tough cover and i am good with that. I do think it is a little bulky but again its tough. The only thing I do not like about it is A) You must use a slim USB connection B) The kick stand can be difficult to pull out. I would and have recommended this to others

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy a surface, it isn't complete without this case. Dropped many time thankfully I have my otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Need to change name to outter beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a good protective case. Im not worried about the durability. Its perfect for the new surface.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Thin but good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box is thin but does a fairly good job of protecting the surface pro. It’s kinda hard to pull out the kick stand part because it sticks firmly. Buy the screen protector because this doesn’t come with one.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox products in the past because in my opinion they simply protect. This Otterbox for the Surface Pro 4 is a perfect fit with many convenient features. The minute I installed it, I felt as though my son's computer was safe. I believe the product is just well thought out.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent, sturdy case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I accidentally broke my first Surface Pro when it slipped off my lap after surgery and shattered on concrete. This case was a must-have after that experience. Super sturdy and protective. It does add some weight to the device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case for tablet mode, not as good for laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case. It covers the whole Surface without being excessively bulky, and it has a separate piece for the keyboard attachment so that you can still pull it off and use it as a tablet. The buttons on top have to be pressed a little harder than normal, but other than being noticeable, it does not interfere with operation. The back is hinged, but it has to be separated from the body of the Surface to bend out with the stand. That is the only problem I have with the design, and I would prefer that it had some way to use the stand without detaching half of the case. It is comfortable to hold, not slick so do not worry about dropping it. Seems like it would do a good job absorbing impacts if it ever happened.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 3 out of 5 stars

    good product but cant open the kickstand safely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well built and gives good protection as well as good looks, the main negative thing is the loss of the kickstand use, to open it you make break it, too hard on the surface corner and may break the screen trying to open the kickstand, had to return it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear munifr,

      We truly apologize that the kickstand on the Symmetry series was giving you pause! It is odd that the kickstand was struggling to open, especially since normally the case allows for smooth, functional use of this feature. Had you contacted us, we would have loved to troubleshoot the issue with you, but we also completely understand your decision to return the product. If you have any future OtterBox questions, please don't hesitate to call our Otter experts at 1-855-688-7269, and they'll be glad to further assist you!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Stand

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The part that flips out with the stand always falls off that's the only part I would change. Case works great and has protected my laptop through a couple Falls.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 5 out of 5 stars

    This works well feel safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the case sometimes misses the kickstand but still stands either way

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Pen holder

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the back of the surface pro. If you do not have the keyboard, go with another case. the other half of this case protects the keyboard. Also there is no place to put your pen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough for what i needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the reviews are about spot on. My keyboard cover stays on just fine and protects the product to my satisfaction. I do think the stand "clip" is a bit tight for my liking. Don't get this thinking you can travel with the pen attached to the side...but i can't possibly think of any case that will do that. The pen WILL stick to the side if not being jostled in a bag, etc. (i.e. sitting on a table, desk). In the end, I needed protection for travel and didn't want a ton of weight. If you are unhappy with how tight the stand clips to the body, just shave a little of the rubber off the inside of the clip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a GREAT protection device for my $1.3K computer.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Ended up returning it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a decent case but it did not look and feel that great to me. I ended up going with the Urban Armor case because it looked a lot more rugged and offered more overall protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey JanD85!

      We're so sorry to see you go, and we apologize that your Symmetry case did not match up with your preferences. We're glad to hear that you found a different option that works better for you, and we sincerely hope that this experience does not sour your opinion on us for future purchases! If you have any additional OtterBox questions in the future, feel free to call our friendly Otters at 1-855-688-7269, and they'll be glad to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Okay Case for Surface Pro 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protects your Surface Pro 4 great but there is no secure place to put the pen. You can still attach it via the magnet but the case makes the magnet connection weak and the pen will fall off.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand, Pen holder

    Rated 4 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits and works well. Pen doesn't attach to well, and a little hard to open kick stand, that's why I didn't give it five stars.

    I would recommend this to a friend
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