Customer Ratings & Reviews
- Model:
- 77-89570
- SKU:
- 6519729
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Symmetry Series Soft Shell's protection and clarity, with many appreciating how well it fits the Google Pixel 7 Pro. However, some customers noted concerns about the case's quality, specifically mentioning issues with the material and a tendency to become sticky or discolored over time. A few also felt the price was high for what it offered. While some found the case to be adequately slim, others felt it added more bulk than desired.
This summary was generated by AI based on customer reviews.
Good but not worth the price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't that great, it was priced at a premium price but Amazon has more reliable products
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, George! We hope you enjoy the great features and protection of the Symmetry Series case. Should any questions or needs arise associated with the case, please reach out to our CS Team by phone or via chat, as we are always happy to help!
- Pros mentioned:Fit
Good buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did the phone very tight. Works fine. I really like the raised camera protection.
I would recommend this to a friend - Cons mentioned:Case quality
Not worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price not the best case. Material not the best. No screen protector included. Does not seem strong enough to protect my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're sorry to hear the Symmetry Series case for your Pixel 7 Pro wasn't what you were hoping for. Although the case may seem thin, we've thoroughly drop tested and confirmed it provides a DROP+ rating 3X the military standard. This case features raised edges around your screen to assist with drop protection, but if you're looking for that next level protection we recommend pairing this case with one of our trusted screen protectors, like the Alpha Flex. As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We appreciate you taking the time to share your thoughts on this case with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Support
Great phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera quality and battery is awesome as well, definitely a great phone
I would recommend this to a friendReliable Otterbox case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like many people, I used a lot of phones throughout the years, and true to its name, this has been the best one that holds my phone safely and securely.
I would recommend this to a friendExcellent Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case choice! This is the 5th Otter Box case I have purchased over the past few years. Wireless charging works on this one with no issues!
I would recommend this to a friendDisappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a week or two of buying the case started to break around the charging port. Afterwards it became unstable and a simple twist of the case would cause my phone to pop out.
No, I would not recommend this to a friendBest phone I've ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from an iPhone 13 Pro Max, no regrets. I LOVE THIS PIXEL. It has so many features that are actually useful
I would recommend this to a friendNot a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a case for my new pixel, and this was pretty much the only option available at my local BB. replaced ot with a $12 spigen case and its so much better and less bulky
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! Thanks so much for taking the time to share your thoughts on the Symmetry Series Clear case for your Pixel 7 Pro with us. This case features our ultra-sleek design while ensuring it meets the military standard for drop protection. We apologize is this case wasn't quite what you were hoping for though. It sounds like you've already made the choice to move on from this case, but please don't hesitate to give our CS team a ring at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Doesn't even fit the phone correctly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps coming off at the bottom right corner..id hate to see what happens if the phone actually gets dropped.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing fit issues with your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good phone i would definitely recommend to ge
I would recommend this to a friendNot worth the money
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken Screen. Corner don't protect the edge enough. Broken Screen. Enough said!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your unfortunate experience with the Symmetry Series case for your Pixel 7 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Simple Cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit difficult to fit on but functional. Prefer the Defender series to this one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Well, we do like to make a secure case, but hopefully it wasn't too challenging to get that Symmetry Series model wrapped around your Pixel 7 Pro. Sounds like everything is going well enough at this point, but one can never have too many cases, so feel free to check out that Defender Series Pro you're a fan of right here at Best Buy!
https://www.bestbuy.com/site/otterbox-defender-series-pro-hard-shell-for-google-pixel-7-pro-black/6519734.p?skuId=6519734
Happy New Year!
OtterBox Customer Support
Very Bad Case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wait the extra day or two and get a case off the Internet. You likely are only considering this because it is all your local best buy has in stock. This is about a $20 case that they sell for $50. The back is just as slippery as the back of the phone. It will just as easily slide off your lap, a table, etc. If you turn the flashlight on this will give you a nasty glare back into your eyes. Just an all around terrible case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although tough to hear, we do appreciate the candid feedback on the Symmetry Series case and are sorry that it really is not to your liking. As a streamlined option, we went with the smooth outer finish in order to make for an easy grab from pockets and such, though we were disappointed to hear you'd had some trouble keeping a handle on your Google/Otter combo.
The flash glare wasn't anything that raised concerns during our initial testing, but we'll definitely share your concerns with our quality team for their reference. In the meantime, our only other option for your Pixel 7 Pro is the Defender Series Pro, which you can take a closer look at through the following link. Feel free to give us a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
https://www.bestbuy.com/site/otterbox-defender-series-pro-hard-shell-for-google-pixel-7-pro-black/6519734.p?skuId=6519734
Happy Holiday Season,
OtterBox Customer Support
Flashlight blinds you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clear plastic makes it so that when you turn on your flashlight, you are getting blinded.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your having such a peculiar and unnerving experience with the Symmetry Series case for the Pixel 7 Pro. This wasn't anything that raised concerns during our internal testing of the design, but we'll make sure to share your comments with our quality team so they can dig in a bit more.
In the meantime, feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to see what possible protective solutions we have for you and your device that might better meet your needs.
Happy Holiday Season,
OtterBox Customer Support
- Pros mentioned:Fit
Reliable OtterBox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid case. My biggest problem was that it was extremely dirty upon arrival. The case must have been on self for a year collecting dust. The cast is sturdy, strong, and fits very snug to the Pixel 7 Pro. I have gone through three other cases that keep warping with the Pixel 7 Pro and I am hoping this OtterBox is the solution. Reliable brand and a reliable product.
I would recommend this to a friend - Pros mentioned:Protection
Simple workable protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect cover if you don't want fancy colors or design. It does exactly what it's supposed to do - protects your phone.
I would recommend this to a friend