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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.5 out of 5 stars with 499 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the Symmetry Series Soft Shell's excellent protection and attractive design, frequently praising its ease of use and comfortable grip. While some find the price point high, many appreciate the case's slim profile and how well it fits the phone. A recurring concern is that the case's color may fade over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 499 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Fantastic Service & Incredible Phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung Galaxy S23 Ultra from Best Buy, and I couldn't be happier with my decision. First and foremost, the service provided by Best Buy was exceptional. The staff was attentive, knowledgeable, and went above and beyond to ensure I had a smooth and enjoyable shopping experience. Now, let's talk about the phone itself - wow! The Samsung Galaxy S23 Ultra is a true masterpiece of technology. The display is stunning, offering crisp and vibrant visuals, and the processing power is lightning-fast, making multitasking a breeze. The camera capabilities are simply mind-blowing; the clarity, sharpness, and range of features make it a photography enthusiast's dream come true. One standout feature is the battery life - it's outstanding! With heavy usage throughout the day, the phone still manages to last until bedtime without any worry of running out of power. Moreover, the user interface is intuitive and user-friendly, allowing me to navigate effortlessly through various functions and applications. The phone's design is sleek and stylish, exuding a premium feel that complements its top-notch performance. All in all, my experience with the Samsung Galaxy S23 Ultra and Best Buy has been nothing short of fantastic. I highly recommend this phone to anyone seeking a powerful, feature-rich, and reliable device. As for Best Buy, they've earned my loyalty with their outstanding service and support. Kudos to both Samsung and Best Buy for delivering an unforgettable experience!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Cute and Sturdy!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my phone several times and this case saved my phone every time! Its not often you find a case thats cute AND does an amazing job at protecting your device but this case is both! Definitely 10/10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is great, I purchased one with every new phone & my phone has survived many drops, including from Goofy's Flight School at Disneyland. Unfortunately, this last one had yellowish color on the top & bottom of the clear case. I will be returning it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Easy to handle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case I really liked the design and it’s very easy to heandle thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent minimal protection for a great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has already saved my phone from a crash on the rocks. It's a very discrete phone cover, transparent and doesn't add a lot of bulk to an already enormous device. But it does a great job of protecting the phone without making it bigger. It does not cover the front, and I understand this phone does not come with a screen protector, so I added one as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Color

    Rated 3 out of 5 stars

    Edges turn yellow over time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great case for protecting your phone. The only issue i see is that overtime the edges that wrap around the phone do become from yellow to brown

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Henry! We are so sorry to hear you experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via warranty replacement so you can enjoy the great protection without the discoloration! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, pretty, and on sale...of course I bought it. Otter Box has always keep my cell phone safe.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Why would you run out of 1 of xmas big purchases

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but i wanted tech21 phone case, this was a only that wasn't too much i had 3 options. Then the rep put the wrong Screensaver that are 1.5 inches awy from top to bottom. See pictures

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects Phone & Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is beautiful and protects your phone if you drop it. It does not make your phone buttons difficult to press down like the old cases did. It feels nice and smooth in your hand and wipes off easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects Phone Well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love Otterbox for great phone protection, and this case is no exception. I've dropped my phone many times with this case on previous phones, and never had the glass or phone break. Only negatives I have for this case are minimal - 1) There is less 'sparkle' than in previous models but most people probably won't care and 2) I learned that their is only a one year warranty on this case, whereas I'm pretty sure my previous ones were lifetime warranties. Overall, I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    s23 ultra otter box case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a good case if you like smaller cases. it is super easy to put on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JVC Bluetooth headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality when listening to music as well as the fact that the headphone is wireless with built-in microphone so I can also use it for phone calls.. or even meetings at work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience buying my new phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't have had better service. I was very impressed with Kevin's (my sales associate) knowledge of my Samsung galaxy 23 ultra I was using this phone as I was leaving the store. Ty Kevin and ty Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty and durable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is more durable than I thought it would be. I love that it has sparkles and the color of my phone isn't blurry or hazed over by the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfactory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice. Feels good. Gets the job done. What more can I say

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for protection for thin clear case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear case for s23u but it turns yellow after 1 year use but i think it is common with clear case.

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 1 out of 5 stars

    Yellowing Garbage!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure Garbage! Not even a month and this clear case is Yellowing already! Makes my S23 ultra look old! Very disappointed. Stay clear of the clear case otterbox.Wont buy from otterbox products again!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there, John! So sorry to learn about your disappointing experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our fantastic product warranty in place to keep things looking fresh. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.

      Kindly,
      OtterBox Customer Support OtterBox

  • Rated 3 out of 5 stars

    Poor color

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just a couple months the edges turned ugly brown

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that the edges of your Sage Advice Symmetry Series case have had a discoloration issue. We have an amazing warranty and we would be happy to get that case replaced for you. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Cons mentioned:
    Color

    Rated 1 out of 5 stars

    Terrible phone case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 clear otterbox phone covers and they turned orange/brown, after only having it for 45-60 days. Looks like the phone is burning the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you are experiencing a discoloration issue with your cases. We have an amazing warranty. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Phone cover/protector disappointing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is adequate for a phone cover/protector but it stained. It looks nasty and it's not something that can be wiped off.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced a discoloration issue with your Sage Advice Symmetry Series case. We have a great warranty, and we would be more than happy to send you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox