Customers admire the Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra, particularly its protective qualities and the phone's maintained camera quality. Users appreciate the case's fit, design, and ease of use, along with its color retention and elegant appearance. Some customers feel the case is a little pricey and would prefer it to include a screen protector, while others appreciate that it is not too bulky.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 512 reviews
Pros mentioned:
Camera quality
Rated 4 out of 5 stars
Fantastic Service & Incredible Phone!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased the Samsung Galaxy S23 Ultra from Best Buy, and I couldn't be happier with my decision. First and foremost, the service provided by Best Buy was exceptional. The staff was attentive, knowledgeable, and went above and beyond to ensure I had a smooth and enjoyable shopping experience.
Now, let's talk about the phone itself - wow! The Samsung Galaxy S23 Ultra is a true masterpiece of technology. The display is stunning, offering crisp and vibrant visuals, and the processing power is lightning-fast, making multitasking a breeze. The camera capabilities are simply mind-blowing; the clarity, sharpness, and range of features make it a photography enthusiast's dream come true.
One standout feature is the battery life - it's outstanding! With heavy usage throughout the day, the phone still manages to last until bedtime without any worry of running out of power.
Moreover, the user interface is intuitive and user-friendly, allowing me to navigate effortlessly through various functions and applications. The phone's design is sleek and stylish, exuding a premium feel that complements its top-notch performance.
All in all, my experience with the Samsung Galaxy S23 Ultra and Best Buy has been nothing short of fantastic. I highly recommend this phone to anyone seeking a powerful, feature-rich, and reliable device. As for Best Buy, they've earned my loyalty with their outstanding service and support. Kudos to both Samsung and Best Buy for delivering an unforgettable experience!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Dropped my phone several times and this case saved my phone every time! Its not often you find a case thats cute AND does an amazing job at protecting your device but this case is both! Definitely 10/10
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Excellent minimal protection for a great phone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It has already saved my phone from a crash on the rocks. It's a very discrete phone cover, transparent and doesn't add a lot of bulk to an already enormous device. But it does a great job of protecting the phone without making it bigger. It does not cover the front, and I understand this phone does not come with a screen protector, so I added one as well.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The product itself is great, I purchased one with every new phone & my phone has survived many drops, including from Goofy's Flight School at Disneyland. Unfortunately, this last one had yellowish color on the top & bottom of the clear case. I will be returning it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This phone case is beautiful and protects your phone if you drop it. It does not make your phone buttons difficult to press down like the old cases did. It feels nice and smooth in your hand and wipes off easily.
This review is from OtterBox - Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra - Sage Advice
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Why would you run out of 1 of xmas big purchases
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice but i wanted tech21 phone case, this was a only that wasn't too much i had 3 options.
Then the rep put the wrong Screensaver that are 1.5 inches awy from top to bottom. See pictures
No, I would not recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great buy
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sturdy, pretty, and on sale...of course I bought it. Otter Box has always keep my cell phone safe.
This review is from OtterBox - Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra - Sage Advice
I would recommend this to a friend
Rated 5 out of 5 stars
Protects Phone Well!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Always love Otterbox for great phone protection, and this case is no exception. I've dropped my phone many times with this case on previous phones, and never had the glass or phone break. Only negatives I have for this case are minimal - 1) There is less 'sparkle' than in previous models but most people probably won't care and 2) I learned that their is only a one year warranty on this case, whereas I'm pretty sure my previous ones were lifetime warranties. Overall, I highly recommend!
I would recommend this to a friend
Rated 5 out of 5 stars
Pretty and durable
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is more durable than I thought it would be. I love that it has sparkles and the color of my phone isn't blurry or hazed over by the case.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
s23 ultra otter box case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it is a good case if you like smaller cases. it is super easy to put on
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a great case for protecting your phone. The only issue i see is that overtime the edges that wrap around the phone do become from yellow to brown
Hello, Henry! We are so sorry to hear you experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this via warranty replacement so you can enjoy the great protection without the discoloration!
Rated 5 out of 5 stars
JVC Bluetooth headphones
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the sound quality when listening to music as well as the fact that the headphone is wireless with built-in microphone so I can also use it for phone calls.. or even meetings at work
This reviewer received promo considerations or sweepstakes entry for writing a review.
Couldn't have had better service. I was very impressed with Kevin's (my sales associate) knowledge of my Samsung galaxy 23 ultra
I was using this phone as I was leaving the store. Ty Kevin and ty Best Buy!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
After just a couple months the edges turned ugly brown
This review is from OtterBox - Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra - Sage Advice
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! We apologize that the edges of your Sage Advice Symmetry Series case have had a discoloration issue. We have an amazing warranty and we would be happy to get that case replaced for you. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Rated 2 out of 5 stars
Phone cover/protector disappointing
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The product is adequate for a phone cover/protector but it stained. It looks nasty and it's not something that can be wiped off.
This review is from OtterBox - Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra - Sage Advice
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! We apologize that you have experienced a discoloration issue with your Sage Advice Symmetry Series case. We have a great warranty, and we would be more than happy to send you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Rated 1 out of 5 stars
useless phone case.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I owed my new s23 for less than a week. I dropped my phone on its back, it shattered the back glass, and now my phone doesn't work. this case did nothing to protect my phone.
Hi there, Tyler. We're so sorry to hear about this. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards, OtterBox Customer Support
Rated 1 out of 5 stars
Yellowing Garbage!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pure Garbage! Not even a month and this clear case is Yellowing already! Makes my S23 ultra look old! Very disappointed. Stay clear of the clear case otterbox.Wont buy from otterbox products again!!
Hey there, John! So sorry to learn about your disappointing experience with the Symmetry Series Clear case for your Galaxy S23 Ultra. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our fantastic product warranty in place to keep things looking fresh. Just give our awesome Otters a ring at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.