Customer Ratings & Reviews
- Model:
- 77-90461
- SKU:
- 6514688
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers have good things to say about the protection offered by the Thin Flex Series Carrying Case for Samsung Galaxy Fold4, noting its ease of use. However, many customers reported issues with the case's fit and build quality, citing concerns about the case's tendency to detach from the phone. The adhesive used to secure the case was also frequently criticized for its poor performance. Some customers also expressed concerns about the case's design and value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Does not fit well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay on. There on no sticky pads on the backside. When you try to open the phone, the back case piece slides.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear the Thin Flex Series case for your Galaxy Z Fold4 wasn't quite what you were hoping for. That sticky adhesive is included to help hold the case in place for you, but we apologize if it isn't working as intended. As far as those two pieces go, you should be able to simply slide them back into place if they slip off a bit. We sincerely appreciate you providing us with all this feedback though and we'll be sure to shoot your thoughts up the ladder to our design team for you. Please don't hesitate to give our CS team a call at 1-855-688-7269 with any questions or if we can be of any additional help to you.
Warm regards,
OtterBox Customer Support
- Pros mentioned:Protection
Not a grear choice for the zFold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose poorly. It does seem to protect but there are much better choices out there. I still respect the Otterbox brand but they missed the boat on the zFold. Feels flinsy, no pen holder, no kickstand, no extra grip to help you hold the phone when folded out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although tough to hear, we appreciate the candid feedback on your recent time spent with the Thin Flex Series case for the Galaxy Z Fold4, and we will definitely share it with our quality and design teams.
We were at least glad to know that you felt the protection was as it should be, and for a intentionally streamlined case, that is definitely a positive. Unfortunately, the only other option we have for your current device doesn't check the box for either a pen holder or a kickstand that you were interested in. But definitely give us a ring at 1-855-688-7269 if we can be of any Otter assistance down the road, and we'll always be happy to help!
Happy New Year!
OtterBox Customer Support
Flimsy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Otter Box is pricey for what it does. It starts to peel off within a couple of weeks of use. Really disappointed with the durability.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry for any disappointment you may have experienced with the Thin Flex Series case for your Galaxy Z Fold4. We know that you expect more out of your OtterBox. The goods news is we have our amazing product warranty in place to keep you covered when things go sideways like this. Just give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.
Best,
OtterBox Customer Support
I phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits phone great but the phone broke have to return to store
I would recommend this to a friend- Cons mentioned:Fit
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case won't stay on my phone. The name brand had my hopes up high. This product let me down.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Erica! We're so sorry to learn about your disappointment with the Thin Flex Series case for your Galaxy Z Fold4. We get that you've come to expect more out of your OtterBox. If that top piece is slipping off a bit, you should be able to simply slide it back into place. We appreciate you taking the time to share this feedback with us though and we'll be sure to pass it along to our design team for you. Please feel free to give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Otterbox is a durable product. Would recommend
I would recommend this to a friend- Cons mentioned:Case quality, Fit
Poor Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was very cheaply made kept slipping off..
No, I would not recommend this to a friend Fold4 case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, the case looks very stylish, love the and clear
I would recommend this to a friend- Cons mentioned:Fit
Phone Case for Samsung Fold S
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit the phone securely. The front window moves & slides when you pick the phone up
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, William! We apologize for any trouble you've had with the Thin Flex Series case for your Galaxy Z Fold4. We know that you expect more out of your OtterBox. If that top piece slips off a bit, you should be able to simply slide it back into place. We'll be sure to share this feedback with our design team for you though. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
To bulky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a new one right away. Didnt like the bulkyness of it.
No, I would not recommend this to a friend- Cons mentioned:Price
Needs more of a bra fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It easy comes off even if you dont want it to for the price thought it would hold up better
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to learn about your disappointing experience with the Thin Flex Series case for your Galaxy Z Fold4. If you're having some trouble with the case staying on your device, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Kindly,
OtterBox Customer Support
- Cons mentioned:Design
OtterBox dropped the ball
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps coming off the phone the screen case. Extremely disappointed in otterBox on this design
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're so sorry to learn about your disappointment with the Thin Flex Series case for your Galaxy Z Fold4. We understand that you expect better out of your OtterBox. If you're having some trouble situating the case on your device, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, concerns, or if you'd like to discuss thing further.
Warm regards,
OtterBox Customer Support
mother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like graphics and the size of screen when you open it up.
I would recommend this to a friendFragile case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits phone great. Case is very fragile and slips off the phone easily. folding panel has no coverage.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are experiencing an issue with the Thin Flex Series case. We have a great warranty and we would be most happy to replace the case via warranty. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Case quality
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible case! I dont know where to even begin! Big disappointment! Otterbox should be ashamed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to learn about your disappointment with this Thin Flex Series case. We appreciate you taking the time to share some of your thoughts on this product with us though. We're always looking for ways to improve our cases with each new release and hearing from folks like yourself is extremely helpful. We'd love to hear more of your thoughts on this case. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this further.
Warm regards,
OtterBox Customer Support
Poor
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very protective also glue that held the left side of pane wore out very quickly and would fall off every time you open the phone to use as tablet
No, I would not recommend this to a friendThis really Works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this case because it is durable. I had many cases but was not durable. I keep changing cases until I use this case. Great Product. Plus this was on sale so I get it really cheap.
I would recommend this to a friend- Cons mentioned:Case quality
Comes off Easily
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front of the case comes off very easily. Its really annoying. I regret this purchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Joseph! We're so sorry to hear the Thin Flex Series case wasn't quite what you were hoping for. We understand how frustrating it can be when a product isn't what you're expecting. If you're having some trouble with that front piece, you should be able to just push it back into position if it slides off a little bit. Thank you so much for taking the time to share your thoughts on this case with us though. We'll be sure to share your feedback with our design team for you. If you have any questions or concerns, or if you just want to chat about this a bit more, please don't hesitate to give our CS team a buzz at 1-855-688-7269.
Warm regards,
OtterBox Customer Support
Galaxy Z Fold 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far i have enjoyed this phone. Ive had it for about 2 months now and no issues. I bought it as an open box to save some money. The only concern would be the crinkling noise at the hinge, but i have not noticed that affecting the phone or display.
I would recommend this to a friend- Cons mentioned:Fit
Otterbox samsung fold 4 case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good case at all falls off definitely isn't otterbox quality
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We apologize for any disappointment you may have had with the Thin Flex Series case for your Galaxy Z Fold4, Paul. We know that you expect better out of your OtterBox. If that case slips off a bit, you should be able to simple slide it back into place. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Kindly,
OtterBox Customer Support