Customer Ratings & Reviews
- Model:
- 77-90907
- SKU:
- 6515366
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers have good things to say about the protection offered by the Thin Flex Series Carrying Case for Samsung Galaxy Fold4, noting its ease of use. However, many customers reported issues with the case's fit and build quality, citing concerns about the case's tendency to detach from the phone. The adhesive used to secure the case was also frequently criticized for its poor performance. Some customers also expressed concerns about the case's design and value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Case quality
Is it really an Otterbox
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you think of an OtterBox you think of your phone being secure. Not the case here. The case just keeps falling off the sticky part of the case wears out very quickly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, James! We are so sorry that you have experienced an issue with the adhesive part of the case and the case is not staying in place on the device. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
It's a phone design issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm biased since I don't care much for my Galaxy Z Fold. I've had a few different cases and they both work(ed), but eventually the small side will peel off the phone. Its the phone design's fault, not the case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Zack! If a warranty replacement of your case would alleviate some of the issues you are experiencing, we would be more than happy to assist with this! Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help!
- Cons mentioned:Case quality
Pass on this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an otterbox and its not very well made for this phone. The case glues on and provides no spine protection. It also interferes with the finger print scanner making it difficult. I wish there were more options.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Please feel free to give our amazing CS Team a call at 1-855-688-7269 and we are happy to help!
- Pros mentioned:Protection
Close to a Perfect casing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case only if you want an okay protection with a clear back to change up the graphic on the back of the phone. Otherwise its good for your phone.
I would recommend this to a friend - Pros mentioned:Ease of use
Galaxy z fold 4 case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very affordable and easy to put on. This item is not bulky at all.
I would recommend this to a friend - Cons mentioned:Fit
Not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fitment is not great. Edge of cover on left side of front screen does not stick down and is loose. Gets caught on things when removed from pocket, purse, backpack, etc.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you have experienced a fit issue with your case. We have a great warranty and we would be more than happy to assist you with this. Please give our CS Team a call at 1-855-688-7269 so we may help!
- Pros mentioned:Protection
OTTERBOX
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox does it again! My only complaint is the side buttons are hard to get to. Other than that maximum protection as usual.
I would recommend this to a friend - Pros mentioned:Protection
Good case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Fits great. Good protection. Not bulky
I would recommend this to a friend Ehh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was semi okay. I didnt like how the case that goes on the cover screen was flimsy and not fully secure. Maybe add the adhesive part to there as well and it would definitely go up in rating.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear the Thin Flex Series case wasn't what you were expecting. Although the case may seem thin, we've thoroughly drop tested and confirmed it meets the military standard. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
- Cons mentioned:Case quality, Fit
poor choice for this phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really bad. left side falls off continually. loose, flimsy, not secure, have to buy something else
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Bruce! So sorry to lean about your disappointment with the Thin Flex Series case for your Galaxy Z Fold4. We understand that you expect better out of your OtterBox. Although the case may seem thin, we've thoroughly drop tested and confirmed it meets the military standard. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm Regards,
OtterBox Customer Support
- Pros mentioned:Protection
Best protecter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and did the job. Protected my phone and love the design on it.
I would recommend this to a friend Okay, gets the job done
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An okay case. It could be just the design of the phone but the front case slides off too easily. I ended up using double sided tape to try to hold it in place
No, I would not recommend this to a friend- Cons mentioned:Fit
Not a good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case slides off. No support, the sticker for the case to stay in place doesn't stick.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing issues with undue mobility of your Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Case quality, Fit
Poor quality control, it becomes loose!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not well made, the cover slides off everytime you unfold the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize you are experiencing some mobility within the case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Fit
Heartbreak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s garbage. I had it put on and it jumped off. The screen protector wasn’t good either
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! So sorry to hear you weren't happy with the Thin Flex Series case for your Galaxy Z Fold4. We understand that can be a bit disappointing. If that top piece slips off a little, you should be able to simply slide it back into place. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Kindly,
OtterBox Customer Support
- Cons mentioned:Price
Low profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case no problems, a bit expensive but gets the job done
I would recommend this to a friend Does it’s job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s bulky, can be uncomfortable when using the. Front screen. Does it’s job but does take away from the sleek feel of the phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are glad that the case is doing the job of protecting your device! We apologize that you are finding it a bit bulky and uncomfortable. Typically this eases over time and with repeated use. If we can help with any warranty needs or further questions, please know we are always here for you!
- Pros mentioned:Protection
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Dropped my phone multiple times already... phone still looks news.
I would recommend this to a friend Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was right. Had no hinge protections. Easy to put on and quick delivery. L9oks were good
No, I would not recommend this to a friend- Cons mentioned:Case quality
Otterbox too thin and flimsy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One side of the otter box keeps coming off. It is very flimsy and is not worth the money spent.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear the Thin Flex Series case wasn't what you were expecting. Although the case may seem thin, we've thoroughly drop tested and confirmed it meets the military standard. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Kindly,
OtterBox Customer Support