Customer Ratings & Reviews
- Model:
- 77-90907
- SKU:
- 6515366
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.1 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers have good things to say about the protection offered by the Thin Flex Series Carrying Case for Samsung Galaxy Fold4, noting its ease of use. However, many customers reported issues with the case's fit and build quality, citing concerns about the case's tendency to detach from the phone. The adhesive used to secure the case was also frequently criticized for its poor performance. Some customers also expressed concerns about the case's design and value for the price.
This summary was generated by AI based on customer reviews.
Z-FOLD 4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone have ever gotten. Does everything, and you dont even have to open ad a tablet to use all the features. When you do open up to a tablet, it really works wonderfully. This is an absolute must buy.
I would recommend this to a friend- Cons mentioned:Fit
Phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s garbage the case always falls off and I’m about to replace it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about your case function frustrations. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. There are also adhesive strips on the inside of the case that should help! We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Kindly, OtterBox Customer Support
Bad design for the front screen guard and very unc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super uncomfortable in hand when folded. Front screen edges obscured a bit and the part by the hinge is super flexible on that portion. Had to modify the back guard so it felt better. Currently just using the back with a front from another brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing an issue with this case for your device. Please feel free to give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
- Cons mentioned:Case quality
Don’t get
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap and flimsy and a waste of money period!!!!!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear the Thin Flex Series case wasn't what you were expecting. Although the case may seem thin, we've thoroughly drop tested and confirmed it meets the military standard. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
Best Samsung All in one phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this phone. Sharp, vibrant pictures. The fold to a larger screen is seamless with no residual indentations. Its a great, feels like a phone and tablet merged into one.
I would recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hood protection but the front trim makes it hard to use the keyboard
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .While we are thrilled to hear that you are confident in the protection that this case offers, we are sorry to hear about your keyboard struggles. Were you able to utilize the adhesive on the insides of the case to help hold your case in place? We think this may help with this problem. If not, give us a ring at 1-855-688-7269 and we would be happy to see what we can do for you.
Kindly,
OtterBox Customer Support
Spoiled on ThinFlex!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome phone. The use of it for a small TV or even watching a movie is amazing. yes, it is big and a bit weighty, but worth it!
I would recommend this to a friend- Cons mentioned:Fit
Case Slips & Frame Too Thick
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this Otter Box case. I would not recommend it because it keeps slipping off the phone and the frame is too thick on the edges to reach all the keyboard keys. This case is not even worth $10.00 let alone $60.00 to purchase it. There isn’t even a stand on it.
No, I would not recommend this to a friend Poor product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd protective case. They all break ..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you experienced an issue with your case breaking. We have an amazing warranty and we would be happy to get that case replaced for you! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Do better otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I am very disappointed with otterbox on this case. It is super chunky, button cutouts are super thick which makes it difficult for those who have big fingers to use, and the lack of extra adhesive strips makes reusing the case undesirable,
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear the Thin Flex Series case for your Galaxy Z Fold4 wasn't what you were hoping for. We understand how that can be a bit disappointing. We appreciate you taking the time to share this feedback with us though and we'll be sure to pass this along to our design team for you. Please feel free to give our customer service team a ring at 1-855-688-7269 with any questions, concerns, or if you'd like us to look into your case replacement options under our fantastic product warranty.
Warm Regards,
OtterBox Customer Support
Best Phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know iPhones are trending but this is by far the best phone I have ever had and I don't think I would be able to go back to a traditional phone after this.
I would recommend this to a friend- Cons mentioned:Case quality
Good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little flimsy on the side next to the hinge. But it really looks nice and accentuates the color of the phone.
I would recommend this to a friend Loves it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband got this one and he says it works great and that he loves how it feels in his hands. Plus on how stylish it looks.
I would recommend this to a friendPhone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this phone she had a different model and liked it but loves this one
I would recommend this to a friendNice case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent slim case, would recommend decided to change case glad with purchase
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case. Sounds weird but read instructions before using to save the little black sticky peices.
I would recommend this to a friendDurability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality. Easy to apply. The color is so cute and I love the shinmering glitter
I would recommend this to a friendLove this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits and looks great! Does exacty what I want and looks good.
I would recommend this to a friendGreat entertainment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone. Its oversize screen is great for streaming your favorite shows on long trips
I would recommend this to a friend- Cons mentioned:Fit
Poor Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is loose on the phone, poor fit. It also covers the left side of the keyboard such that you have to pull it back to type. I'm getting a new case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've been struggling with the Thin Flex Series case. Were you able to make use of the few pieces of adhesive on the inside of the frame that are intended to help to keep your Galaxy Z Fold4 in place? You'll need to remove a thin layer of film from each prior to use, but then you should be good to go. We're including a link to our YouTube video on this to show you what we mean if you're not already aware. And definitely give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance, and we'll always be happy to help!
https://www.youtube.com/watch?v=S6mEps8xF_E
Best,
OtterBox Customer Support