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Customer Ratings & Reviews

Your price for this item is $43.99
The comparable value price is $59.99

Customer reviews

Rating 2.6 out of 5 stars with 47 reviews

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Rating by feature

  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.7 out of 5 stars

  • Ease of Use

    Rating 3.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

36%would recommend to a friend

Customers are saying

Customers have good things to say about the protection offered by the Thin Flex Series case for Samsung Galaxy Z Flip7, with comments praising its ability to safeguard the phone. However, some customers reported issues with the case fit, noting that it did not always stay securely on the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 47 reviews
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Doesn't fit Flip7 and it cracked after 1 month.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flip 7 case does NOT fully fit the phone so it cracks in a month or so. Don't waste your time or money. I know it is a defective design or manufacturer error because the otterbox Flip6 case works great after over a year and is not loose on the phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for 2 months and it broke where the phone folds. Started a warranty claim with otterbox and they charged me $13 for shipping and handling fee for replacement. BOGUS! It slips off phone and feels very flimsy not what i picture when i hear otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! I completely understand your concern about the cost. Our warranty covers the replacement product at no charge, but there is a shipping and handling fee to help cover the cost of processing and delivery. OtterBox

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cover, very practical and fits the phone perfectly.

    I would recommend this to a friend
  • Cons mentioned:
    Adhesion, Durability

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst case ever. No hinge protection, the adhesive to hold it onto the phone wears off and the case will literally slide up and down. And today the thin, little top bar that connects to the side broke off out of the blue....didnt drop it or anything. Horrible product from otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Adhesion, Durability

    Rated 1 out of 5 stars

    Otter box cant fold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell apart and doesnt really adhere to the phone. Your better off going on amazon and looking at alternative providers they have better cases

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Unfortunately its not worthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case looks nice, but for some reason one side of the case kept popping off the phone. I had to return it in less than a week, unfortunately. I expected Samsung to have the best case for my phone since they created the phone itself.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Broke 1st week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failure top lens end bottom left. Then need to reinforce corners or change top design bottom well designed would give it a 4 star reduction for impact cushioning. Will try to replace it with something else. Not recommend it because of durability issues.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Otterbox Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but if you have a screen protector installed on the front the case won't fit right

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Discover premium screen protection from OtterBox—crafted to keep your device safe while looking its best. Explore our full range now on the OtterBox website. For detailed case compatibility and feature information, simply scroll to the bottom of each product page. OtterBox

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Did not like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this case because it slips off easily.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. OtterBox

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    There are better cases somewhere else

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely leave reviews but this case genuinely isnt a good fit for this phone. The top part to protect the sides doesnt latch on completely and at certain time's just comes off. For a moment i thought I got the wrong case however after replacing it I realized thats just how it is. Ive purchased cheaper cases that do fit well. $60 for a case that barely fits is not worth it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Durability, Fit

    Rated 1 out of 5 stars

    Dosent fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does not fit the phone properly.And falls off in my hand or my pocket.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. OtterBox

  • Rated 1 out of 5 stars

    What Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst case Ive ever purchased. Finger print sensor is almost totally unusable. Back portion of the case constantly slides off the phone dispite it having stickers to hold it in place. Stickers dont stick to the phone. Otterbox really has lost its quality in recent years ans still charges $60 a case. Dont waste your time or money with it. Get a spigen case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Thin Flex Series for Samsung Galaxy Z Flip7. We have taken your feedback to the company for future consideration. OtterBox

  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Galaxy z flip 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had it for less than a month and on the first drop the case broke. Pricey for the quality you get.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good case it slides off a lot even though it protects it also bulky that it blocks the finger scanner for the cost its way too much.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 2 out of 5 stars

    Broke after month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case broke on the top piece about after a month of fair use, not the most durable but for such a odd phone not too bad

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Adhesion

    Rated 4 out of 5 stars

    Outter box flip 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not a bad phone case. They havent released many flip 7 cases so. The adhesive on the bottom is pointless the bottom piece sides off all the dang time. The top seems to have no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Otterbox thin flex for galaxy z flip 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was trash for me it broke in 2 weeks and i didnt even drop it probably due to it being thin. I bought a $25 case from amazon and it has lasted longer then this otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Don’t bother buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bother buying this case. It’s not well fitted and has adhesive. As usual otterbox drops the ball. No hinge protection. One end kept popping off with minimal touch . Save your money go to Amazon or Ali express for a z flip case that works well and isn't unjustifiably expensive.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 1 out of 5 stars

    Mehhh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not so good it slides off the phone easily and so Bulky.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. OtterBox

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Really disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within a week of purchase. Over priced and flimsy. Do not purchase

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

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