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Customer Ratings & Reviews

$36.99
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Customer reviews

Rating 3 out of 5 stars with 72 reviews

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  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 3.1 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

47%would recommend to a friend

Customers are saying

Customers appreciate the product's stylish and modern design. However, many customers have raised concerns regarding its durability and poor fit. Additionally, issues with adhesion, a slick grip, and difficulty accessing the fingerprint scanner have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 72 reviews
  • Cons mentioned:
    Durability, Grip

    Rated 1 out of 5 stars

    Cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for 2 months and it broke where the phone folds. Started a warranty claim with otterbox and they charged me $13 for shipping and handling fee for replacement. BOGUS! It slips off phone and feels very flimsy not what i picture when i hear otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! I completely understand your concern about the cost. Our warranty covers the replacement product at no charge, but there is a shipping and handling fee to help cover the cost of processing and delivery. OtterBox

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Doesn't fit Flip7 and it cracked after 1 month.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flip 7 case does NOT fully fit the phone so it cracks in a month or so. Don't waste your time or money. I know it is a defective design or manufacturer error because the otterbox Flip6 case works great after over a year and is not loose on the phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone case for what its worth. I love the thinness of this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cover, very practical and fits the phone perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Durability

    Rated 5 out of 5 stars

    Absolutely Love This Case for My Z Flip 7!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got this case for my Samsung Z Flip 7 and I absolutely love it! First of all, the fit is perfect — it snaps on securely and doesn’t add a bulky feel, which I really appreciate. The case is very lightweight but surprisingly durable, and I feel confident it will protect my phone from everyday drops and bumps. The design is stylish and modern, and the materials feel high quality. I also like that it doesn’t interfere with the folding mechanism — it opens and closes just as smoothly as without the case. The grip is excellent too, so the phone doesn’t slip out of my hand easily.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint scanner accessibility

    Rated 3 out of 5 stars

    Nice case but has a design flaw.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice case. It should be for how much it cost! My only complaint is that it is difficult to use the finger print scanner as it is in the way. I have to push the top case back to get it to read my prints.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Cons mentioned:
    Durability, Fit

    Rated 1 out of 5 stars

    Not great :/

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly might not be about the case more so than the phone it's protecting, but it feels too chunky with it on. It only stayed on for about a week. I have not found a good case for the flip 7.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Cons mentioned:
    Durability, Fit

    Rated 2 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good case it slides off a lot even though it protects it also bulky that it blocks the finger scanner for the cost its way too much.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Cons mentioned:
    Adhesion, Durability

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst case ever. No hinge protection, the adhesive to hold it onto the phone wears off and the case will literally slide up and down. And today the thin, little top bar that connects to the side broke off out of the blue....didnt drop it or anything. Horrible product from otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Otterbox Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case but if you have a screen protector installed on the front the case won't fit right

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Discover premium screen protection from OtterBox—crafted to keep your device safe while looking its best. Explore our full range now on the OtterBox website. For detailed case compatibility and feature information, simply scroll to the bottom of each product page. OtterBox

  • Rated 2 out of 5 stars

    Clear case is not a case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the top part pops out easily and often. While I have dropped my phone and the case protected it, it's in two pieces and not like a heavy duty Otter Box. This is flimsy but little options with this phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Terrible!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very disappointed, Otterbox is usually my go to but this case is terrible. It does not fit well on the at all.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Adhesion

    Rated 2 out of 5 stars

    Not Stuck on Securely

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's durable but doesn't stay on securely! I would expect some type of firm safe adhesive to keep it in place.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Adhesion, Durability

    Rated 1 out of 5 stars

    Otter box cant fold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell apart and doesnt really adhere to the phone. Your better off going on amazon and looking at alternative providers they have better cases

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case can slide around a bit, but it gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just brought it temporary target.The designer one, but hung out with it for a minute.Because it actually did look good.And felt great protected my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Broke 1st week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failure top lens end bottom left. Then need to reinforce corners or change top design bottom well designed would give it a 4 star reduction for impact cushioning. Will try to replace it with something else. Not recommend it because of durability issues.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Cons mentioned:
    Durability

    Rated 2 out of 5 stars

    Broke after month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case broke on the top piece about after a month of fair use, not the most durable but for such a odd phone not too bad

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    A decent case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely better than no case, saved my phone on a few drops and then eventually broke

    I would recommend this to a friend
  • Cons mentioned:
    Adhesion

    Rated 4 out of 5 stars

    Outter box flip 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not a bad phone case. They havent released many flip 7 cases so. The adhesive on the bottom is pointless the bottom piece sides off all the dang time. The top seems to have no issues.

    I would recommend this to a friend