Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 325 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the overall performance, installation speed, functionality, and size of the Over-the-Range Microwave Uninstall. However, some customers have expressed concerns about the noise level and screw quality. A few customers reported a defect with the microwave.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 325 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Out with the old

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew knew what to do and did it despite it not being hard to take down a microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Uninstall Review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is too cute :). I've been given the opportunity to review and uninstall order. Thank you for valuing my opinion on the uninstall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    If at first you fail to succeed, fail fail, again!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no need to uninstall the original microwave. They should have just installed the missing part that the first crew failed to install and did not leave behind. Had they don't this we would still have the original microwave oven and everything would be fine. Instead they did a great job removing to first perfectly good microwave and installing the new defective microwave oven. Now I have it scheduled to be picked up and am shopping elsewhere for a replacement. 3 strikes and your out!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Defect

    Rated 4 out of 5 stars

    No experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave had a defect had to change it out it other than that every thing was ok !!!!!’

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great part of Totaltech

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to replace our OTR microwave. The team that came in, did the work fast, and efficiently. Would definitely use this service again.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Samsung OTR Microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced an 8 year old Samsung microwave. It has fewer features than the older unit an it is significantly noisier. You can only use the microwave or the timer at a time, but not both together. That is a feature we used CONSTANTLY on the older model. This unit is definitely a step down.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    micro install

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good quick install, will purchase again, will reccomend

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    quite fan

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fast install ,nice clean job from best buy.would recomend best buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    awesome service team

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    team did a phenomenal job and in record time. They were here exactly on time and did a great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outside appearance great. Only two bins for storage inside and shelves cannot be adjusted low enough for larger items I.e. milk, 2 liter pop etc. Can use shelves on drawers but not sure how sturdy they are.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwave haul off

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was quick and efficient. Kept the place clean and tidy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwave

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very good installation. No problem so far and my mother in law is happy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Yet Installation was here on time, knew exactly what to do and did it very efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and professional

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and efficient. Not like the team who installed the one they took down.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seamless swap

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swap microwave went very smooth. Tech clearly knew what he was doing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks food hot and quickly. Only two critiques. 1. Touchpad is touchy and sometimes hard to get the feature engaged. 2. When the stove top light is on we notice the inside bottom of the microwave gets pretty hot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good installation

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very smooth. Came on time & installed to perfection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy stands behind their products.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy stands behind their products. Best Buy replaces the product if something goes wrong through the service plan. We’ve had to replace it twice because it starts to malfunction.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One out and one in.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The uninstall went fine. No problems were incurred. Only took a few minutes and the Tech's were ready to install the second new microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Over range microwave replacement.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work went smoothly. Good job, timely.ggggggggggggggb

    I would recommend this to a friend
Sponsored