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Customer reviews

Rating 1 out of 5 stars with 5 reviews

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Customers are saying

Customers express satisfaction with no specific features of the 1.6 Cu. Ft. Full-Size Microwave. However, a significant number of negative comments focus on the problematic door latch, citing issues such as difficulty closing, breakage, and malfunctioning of the door opening switch. These problems are reported to range from initial use to developing over time, ultimately impacting the appliance's usability. In some cases, the malfunctioning latch renders the microwave unusable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Cons mentioned:
    Door latch

    Rated 1 out of 5 stars

    Do Not Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this product in January 2015 and it has been a big disappointment. The door latch has been difficult to use from the beginning & now it doesn't go on unless you push in on the door & even then is intermittent. So, in less than a year we are looking again. This is the same model displayed here with Inverter.

    No, I would not recommend this to a friend
    • Brand response from PanasonicAnswers
      Posted .

      Hi, we are sorry to hear that you have been having issues with your Panasonic Microwave Oven.We ask that you have the unit looked at by an authorized servicer.

      Warranty information in link provided.
      ftp://ftp.panasonic.com/microwaveoven/warranty/2015_mwo_warranty.pdf
      Support:
      http://shop.panasonic.com/support/ Panasonic

  • Cons mentioned:
    Door latch

    Rated 1 out of 5 stars

    lasted 6 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    60+ year old couple treated it w care. noisy. difficult door latch. ordered 6ja2015. died 28jl2015. not recommended

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door latch

    Rated 1 out of 5 stars

    Terrible microwave!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door latch gave us problems from day one, and now the microwave won't even turn on. We opened the door only to find that the top door latch has fallen off!!!! We've only had the microwave for a year!!!!!!! Too much money paid for such a short period of time. Will never buy a Panasonic microwave again!!!!!

    No, I would not recommend this to a friend
    • Brand response from PanasonicAnswers
      Posted .

      Hi Mickey, we have reviewed your feedback concerning your microwave oven which is valuable. We ask that you contact our technical support department who can document the issue to determine what level of assistance may be offered.
      AE Panasonic

  • Cons mentioned:
    Door latch

    Rated 1 out of 5 stars

    DO NOT BUY THIS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This didn't last much more than a year and the door latch broke. Panasonic doesn't have a fix for it. I was told I would have to take it to a repair shop and see if they could fix it! I would have to pay!! ALSO, the interior coating wears off and rusts. I would have rust flakes in my food. I'm extremely unhappy with this purchase

    No, I would not recommend this to a friend
    • Brand response from PanasonicAnswers
      Posted .

      Thank you for sharing your experience with your microwave. We highly recommend you reach out to our customer service team and explain your situation. -AM Panasonic

  • Cons mentioned:
    Door latch

    Rated 1 out of 5 stars

    Do not buy this product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door latch is defective as many others have said and renders the appliance worthless

    No, I would not recommend this to a friend
    • Brand response from PanasonicAnswers
      Posted .

      Thank you for providing feedback on your experience. Our microwave's have a one year warranty for parts and labor. You can use Panasonic.com/repair to locate an authorized service center. -AM Panasonic

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