Customer Ratings & Reviews
- Model:
- NN-SD987SA
- |
- SKU:
- 8285232
Customer reviews
Rating 4.6 out of 5 stars with 2260 reviews
(2,260 customer reviews)Rating by feature
- Performance4.7
Rating 4.7 out of 5 stars
- Cook Settings4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the microwave's size, ease of use, and powerful heating capabilities, frequently praising its performance and sleek design. Many appreciate the efficient cooking and quiet operation, although some have noted minor drawbacks with the door mechanism and fingerprint visibility. A few users found the timer and control panel less intuitive than expected.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Looks good and works good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to learn how to use it. i didn't have any trouble adapting to this microwave from my old one that had served me well for about 35 years.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback..
- Pros mentioned:Size
Rated 5 out of 5 stars
Best Microwave!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this machine! Ordered the same one we have had for years since we love it so much!
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star review, we deeply appreciate it! -M
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to.unbox the setup took less than 5 min the order process was very very easy shipping took less then 3 days and was free if you want something that make the kitchen look very good get this microwave you will be very very happy best buy store is the only place to shop great items and very nice stores
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
- Pros mentioned:Heating
Rated 5 out of 5 stars
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are excited with the purchase of microwave because it works excellent, and heated the food good.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
- Pros mentioned:Size
Rated 5 out of 5 stars
Great size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size is great. I love all of the features. It goes really nice with our stainless steel appliances.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
- Pros mentioned:Heating
Rated 5 out of 5 stars
Fast and hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inverter Warms and cooks food very fast. I really like it.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best microwave for home and restaurant application.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
Rated 4 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaces a white 12 year old Panasonic. My biggest gripe about this microwave is the blue LED display. Impossible to see in daylight and at night it seems to be blurry and still hard to read. My old one had a bright white very readable display. Wife wanted the stainless steel but I hate it due to constantly cleaning fingerprints. Bought the trim kit off Amazon and got it next day, same price as BB.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your valuable feedback.
- Pros mentioned:Power
Rated 5 out of 5 stars
Replaced the old microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful addition to kitchen, super powerful very pleased with this purchase
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your positive feedback! It's wonderful to hear you are enjoying the product!
Rated 5 out of 5 stars
Panasonic still the best microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this open box to replace a similar Panasonic model that lasted over 10 years. Box was in bad shape but microwave didn’t have a scratch and works great! Best Buy still the best place to find the best brands at great prices.
I would recommend this to a friendBrand response from Panasonic Team
Posted .It is our pleasure to read your valuable feedback. Thank you for this! -C
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use . Big size . Ready to use . More option . Better price
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
- Pros mentioned:Size
Rated 4 out of 5 stars
Nice looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, nice size, the dial knob is nice when you can't see the buttons
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Buy it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really luv this item.it works like a smart phone!!!
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your review..
Rated 5 out of 5 stars
Great Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed as a built-in using Panasonic trim kit, replacing 13-year old 1.5 cubic inch microwave. This is a top-notch unit with easy controls and even microwave cooking.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
Rated 5 out of 5 stars
Great microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, replaced a GE microwave that only lasted 2 years
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your rating! We sincerely appreciate you took the time to provide us with your feedback! -M
Rated 1 out of 5 stars
Poorly designed and manufactured product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you fool me once, shame on you but if you fool me twice, shame on me. So goes the adage. Indeed, shame on me. We had a Panasonic microwave oven that conked out. It had multiple problems with its door but finally, it completely failed. On August 2, we purchased a high-end 2.2 CFT Panasonic microwave oven. For the past three weeks, it has not been heating my morning tea properly. I ignored it but today, the oven stopped working. The error code H98 advises us that its power supply has failed. So, tomorrow morning I must contact the repair shop and hopefully (since it is still under warranty), we can get it repaired. Any appliance that develops problems within six months coveys a clear message to the customer base. The message is (1) the design of the product is flawed, (2) its manufacturing is of poor quality, (3) the quality control is inadequate and perhaps more likely, (4) all the above three. Since this is the second time that a Panasonic microwave oven has failed on us, shame on me for buying this product. As an engineer, I will be very cautious about purchasing another Panasonic product. Trust, once broken, is hard to reassemble.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback.
This is really concerning to us, given the nature of your claim, we would welcome the opportunity to evaluate your microwave to determine the cause of your incident. Please reach out to our support team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST at your earliest convenience.
Rated 1 out of 5 stars
I would never buy from Best Buy aagin
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I order this product over two years ago. As I logged into my account. To check on appliance deals. I notice this message (please update payment info they are unable to process my payment) I check my transactions infact I paid February 22, 2023 it was delivered march 7, 2023 payment cleared from pending march 8,2023 . Please keep any receipts you have from best buy . If you have any credit card on file it’s safe to delete it off your account as they will try to double charge you.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello! Thank you so much for sharing your experience. We are sorry to hear about the payment issue you encountered. We strongly encourage you to reach out to the seller for further clarification on billing concerns. We agree that keeping receipts is always a great practice, and we appreciate you sharing your advice with the other customers. We hope you will be provided with a better experience in the future! -C
Rated 4 out of 5 stars
Great look!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase the Panasonic microwave upon advice of Best Buy. It heats really quickly and is very large inside. It has a very sleek look.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
Rated 5 out of 5 stars
Awesome Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very stylish with great features and efficient! Good value!
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
- Cons mentioned:Price
Rated 1 out of 5 stars
Delicate item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for curbside pick up. Immediately upon opening the box there was a dent. I never got to use the microwave, so I can’t speak on how it performs. It seems very delicate and flimsy and can see why there was a dent. I would be afraid to touch this thing for fear that I might break it. Not to mention it is expensive . I was only going to get it because I had $100 Best Buy rewards and it was on sale
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -M






