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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2754 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, excellent sound quality, and effective call blocking features of the KX-TGE632M DECT 6.0 phone system. Many also appreciate the answering machine and the caller ID functionality. However, some users mention challenges with battery life and volume levels. A few customers also point out that the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,754 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works great as a VOIP "landline" phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on VOIP. Good clear sound, not very expensive, uses standard AAA Ni-MH batteries which are easy to get instead of a specialized battery pack. Has 3 handsets. Programming one cascades to the other handsets.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! We’re glad to hear the phone performs well with VOIP and offers clear sound along with convenient features like easy battery replacement and handset programming. Thanks for sharing your detailed feedback! - S Panasonic

  • Pros mentioned:
    Caller id, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for a good portable house phone for a long time and I finally found. It is very easy to set up and the instruction Manuel is easy to follow. It has great sound and if you have caller id it will speak the name of the person after the second ring. Great feature.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Caller id, Sound quality

    Rated 5 out of 5 stars

    Best 3 phone answering system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose the three phones. I couldn’t find that setup anywhere else. I like the quality. The only thing that I have a problem with is getting the main screen to show the date and time. It’s probably something I did. I’ve also never heard a phone announce who is calling. That is a great feature. I would definitely recomend this unit .

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! -M Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. The phones were easy to install. The sound is great when talking to people. The ring tends to "vibrate" when ringing but that may be due to me having the ring tone on high due to my hearing problems.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your feedback means a lot to us. We're glad you're pleased with our product and the 5-star rating you've given us. -M Panasonic

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Panasonic phones are the BEST!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Panasonic is the BEST cordless phone system - they look great and last a LONG time! It is the only phone I will buy. Very dependable and easy to use. I only bought a new set because the batteries were running low and I wanted a new set rather than buy battery replacements.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! We truly appreciate you took the time to share your thoughts with us! -M Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Misssy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced old phone set. Easy to use and set up. Voice is clear and calls come through easily.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! We're so glad to hear you are finding your new phone easy to use, with a super clear voice quality and reliable call reception, so you can stay connected without any hassle. You might love its other features like Talking Caller ID, call blocking, and enhanced volume control, making it even more convenient. Thanks for sharing your experience, and we hope you love it for years to come! - C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New era

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy for changing my phones. It took a while to make the decision . It is a big change. Now I can hear well.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! Thank you for sharing your experience! We’re delighted to hear that your new Panasonic phones have made such a positive difference and helped you hear clearly. It’s great to know the change was worth it! - S Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Phone System For Our Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently ordered this phone set to replace my old phone system that was 15 years old. These are quality phones, set up is very easy and an excellent price.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      This is such a nice feedback and we are always trying our best to make the experience of our customers memorable. Thank you so much for taking the time to send this! -C Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the base unit with three handsets. Reception is good throughout the house - upstairs, downstairs, and in the basement office. Like the speakerphone feature and the ability to build a call block library to store unwanted callers. I downloaded the user's manual for quick reference and easier searching. Set-up was easy and pretty much plug and play. The user's manual does a good job of listing the menu items for programming additional features. Overall, it's been great!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Great for Handicap Seniors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changing home phone carriers, forced the upgrade of home phones. From 1951 to 2019 is a huge change. Basic setup was easy for a non technical person. Love the answering machine feature where all handsets play message while base recorders, making it easier to monitor without chasing the message at the one phone on the other side of the home. Being free from the phone cord is liberating and helpful to handicapped people within household. Caller ID came free with new carrier and some numbers require a 1 in front of the area code. Digital readouts of numbers calling have been wonderful. Having a long house, 2 stories, this product is so very necessary for handicap residents. Hope holsters are made for home handsets so handicap people cane have hands free for wheelchair, walkers, canes.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    If your looking for quality phones this is it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are amazing, easy set up, we live in a 2 story house and the connections to every phone is flawless, batteries lasted when we lost power with the home station on my battery back up to keep connected to phone line. The price was good for these amazing phones, I recommend them to my friends and family.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your 5-star review means a lot to us. Thank you for taking the time to share your rating with us and recommend it to others! -C Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Phones are Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old Panasonic cordless phone system that I bought at Best Buy many years ago. It finally wore out so I bought this one. It was very easy to hook up and set up the answering machine. It is working perfectly!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 5 out of 5 stars

    My phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these phones!!! One thing I like is the blinking light on all the phones to let me know when I have a message.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Jamese! We’re so glad to hear you’re enjoying your Panasonic phones! The blinking message indicator is a small touch that makes a big difference, and we’re happy to know it’s been helpful. Thanks for sharing your experience! - S Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these phones for my father. He is in his 90s and is very hard of hearing. They were easy to set up, and now when I call him I don't have to yell into the phone for him to hear me. They deliver excellent sound quality. Highly recommended.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are excited to hear that the product meets your expectations! -M Panasonic

  • Pros mentioned:
    Call blocking, Ease of use

    Rated 5 out of 5 stars

    Panasonic is a Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Call blocker button Excellent! Happy!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Sherry! Thank you so much for your kind words and positive feedback! We're thrilled to hear that the KX-TGE633M was easy to set up and that you're enjoying the call blocker feature! We're glad it's meeting your needs and hope you'll take a moment to explore other helpful features like talking caller ID, enhanced noise reduction, and Link2Cell, which lets you connect your cell phone via Bluetooth to take mobile calls through your home phone system. For even more convenience, you can also purchase additional handsets to place around your home. Your satisfaction means a lot to us, and we're always here if you need anything! -C Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Telephone review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install / sound is very good / too early to give it 5 stars, but very satisfied. It helps having several phones ... very good product!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 5 out of 5 stars

    Panasonic cordless phone & Answering Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new cordless phone system. Having the answering machine with 3 cordless phones is perfect. Works perfectly, easy set up and simple to to understand daily usage instructions. The phone is nice looking too which is a plus.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello James! Thank you for your wonderful review! We’re delighted to hear that your new cordless phone system is fitting seamlessly into your daily routine and that you’re enjoying the ease of use and sleek design. Knowing it’s making your communication simpler, and stylish, is exactly why we make them. Enjoy every call! - F Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Very nice phone system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found this Panasonic phone system to have great sound and ease of use. I like the button-function and size of the receiver. It is very solid. I like having 5 phones throughout my house.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Full of useful features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is full of features. The buttons are large and easy to read. Screen lettering is large and easyvti read. Sound is clear. The only drawback is that the light that indicates a message is on the upper back of the phone, so it’s not visible when looking at the front of the phone. An unexpected plus is that we don’t have to listen to our outgoing message when the machine picks up.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Replacement of Ancient Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot more "bells & whistles" than our previous phone---circa 10 years ago. Good sound, large #s, easy to set up, good appearance.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

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