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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 29 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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69%would recommend to a friend

Customers are saying

Customers are pleased with the quality of the Movie Themed Vehicle Chase toy, noting its sturdy construction and appealing design. However, some customers received the incorrect character, expressing disappointment at not receiving the desired Chase vehicle. The toy's durability and appearance are frequently praised. Several buyers reported receiving a different character than the one they ordered.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-29 of 29 reviews
  • Rated 5 out of 5 stars

    Chase from the movie

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this on sale and it was exactly what we wanted. Right off the movie. My 2 year old loves it!

    I would recommend this to a friend
  • Cons mentioned:
    Character

    Rated 1 out of 5 stars

    Wrong character

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add me to the list of people that got Skye instead of Chase! Ha, what a joke.

    No, I would not recommend this to a friend
    • Brand response from Spin Master Customer Care
      Posted .

      Hi Cameron,

      Thank you for sharing your experience with your PAW Patrol Movie Themed Vehicle. Our commitment is to deliver a PAW Patrol movie vehicle you can use to relive your favorite scenes and we're sorry to hear that your vehicle did not live up to your expectations. We would be grateful for the opportunity to turn this into a positive experience for you.

      Please contact our Customer Care team at 1 800 622 8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!

      Regards,

      Spin Master Customer Care SpinMasterCustomerCare

  • Rated 5 out of 5 stars

    Great for grandson

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my grandson just loves ,this toy and it was cheaper than the toy store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Paw Patrol - Movie Themed Vehicle Chase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and very nice worth the price, will buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little birthday gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute birthday gift for a birthday boy! He loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thanks again for all support with this product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ordered blue for grandson and was sent pink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this blue car for my grandson and was sent a pink one.

    No, I would not recommend this to a friend
    • Brand response from Spin Master Customer Care
      Posted .

      Hi Michele,

      Thank you for sharing your experience with your PAW Patrol Movie vehicle. Our commitment is to deliver a PAW Patrol movie themed vehicle you can use to relive your favorite PAW movie scenes and we're sorry to hear that your vehicle's color did not live up to your expectations. We would be grateful for the opportunity to turn this into a positive experience for you.

      Please contact our Customer Care team at 1 800 622 8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!

      Regards,

      Spin Master Customer Care SpinMasterCustomerCare

  • Rated 2 out of 5 stars

    chase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad item just when ordering from bestbuy they will ship one similar not Chase the one you ordered

    No, I would not recommend this to a friend
    • Brand response from Spin Master Customer Care
      Posted .

      Dear Valued Customer,

      Thank you for taking the time to share your experience about your Paw Patrol Movie Themed Vehicle Chase with us. We're sorry to hear that you didn't receive the correct item as expected. Our commitment is to deliver Chase's Deluxe Vehicle just like in the Paw Patrol Movie. However, we're deeply sorry that yours did not meet your expectations. Please contact the seller of the product for additional information and support.

      If you have any questions or concerns, please contact our Customer Care team at 1 800-622-8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!

      Regards,
      Spin Master Customer Care SpinMasterCustomerCare

  • Rated 1 out of 5 stars

    Wrong item shipped

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been great if they had shipped the correct item. It was too close to Christmas to return and exchange unfortunately.

    No, I would not recommend this to a friend
    • Brand response from Spin Master Customer Care
      Posted .

      Hi Norrisj840,

      Thank you for taking the time to share your experience with us. We're sorry to hear about your Paw Patrol The Movie: Chase's Deluxe Vehicle. Our commitment is to deliver Chase’s sleek city police car that features silver metallic paint, authentic movie details and graphics, and an exciting transformation straight from the movie! However, we're deeply sorry that yours did not meet your expectations. Please contact the retailer for additional information and support.

      If you have any questions or concerns, please contact our Customer Care team at 1 800-622-8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!

      Regards,
      Spin Master Customer Care SpinMasterCustomerCare

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