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Customer Ratings & Reviews

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Customer reviews

Rating 3.1 out of 5 stars with 169 reviews

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Rating by feature

  • Battery Life

    Rating 3.4 out of 5 stars

  • Durability

    Rating 3.2 out of 5 stars

  • Display

    Rating 3.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

52%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use of the Playtime Pad - 7" Kid Safe Tablet. However, many customers reported issues with the tablet's performance, screen quality, and battery life, noting that the device is slow, the screen is subpar, and the battery doesn't last long. App stability was also a concern for some users. Overall, the positive feedback on ease of use is counterbalanced by significant negative feedback on other key features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 169 reviews
  • Cons mentioned:
    Battery life, Speed

    Rated 1 out of 5 stars

    Worst purchase ever! Wish I could rate 0.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Constantly shuts down, overheats exits playtime mode by itself. EXTREMELY SLOW. If you reboot you lose ALL downloaded apps. Don't waste your money and get stuck with a dud like I did. PBS should be ashamed to have their brand attached to something so awful!

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Ariana, we are sorry to hear that you are not satisfied with the quality and performance of our PBSKD12B. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.

  • Cons mentioned:
    Speed

    Rated 1 out of 5 stars

    Tablet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tgus tablet is very slow, takes a while to turn on and to use actual apps

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Megan, we are sorry to hear that you are not satisfied with the quality and performance of our PBSKD12B. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.

  • Cons mentioned:
    Battery life, Screen quality

    Rated 2 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is low.it does not last long. I will return it and get a different brand.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Lydia, we are sorry to hear that you are not satisfied with the quality and performance of our PBSKD12B. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Rated 3 out of 5 stars

    ok, device, limited, if it was a little cheaper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok, not a bad device. Honestly, its the right size for a 3 year old, but wow is it limited. Not the best UI, but it works. if you want to add new apps, its all purchases.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi, we appreciate your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this to us and to the community. In case you need assistance or have other concerns, you may call our customer service hotline 1-833-909-2673, Mondays to Fridays from 9am to 5pm PST. Or email us at [email protected].

  • Cons mentioned:
    Battery life, Speed

    Rated 2 out of 5 stars

    Too slow

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a long time to load, slow! Battery does not last long. Would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Michburk, it is understandably frustrating that your PBSKD12B is not working as expected. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Good product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter enjoys playing with this tablet and definitely keeps her occupied. I'd say the only problem I have with it is the speed. Can sometimes take a while to get between screens or pull up an episode. Other than that, great shows and games!

    I would recommend this to a friend
    • Brand response from onn. Product Support
      Posted .

      Dear MSanchez, We are glad you're enjoying your recent purchase. Please note that the following feedback and opinions are duly noted and we will share this with our development team and have it as a possible improvement in our product in the future.

  • Cons mentioned:
    Speed

    Rated 2 out of 5 stars

    notforkids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for grandkids and the table is slow and has glitzes. They also found a way around the kids play barrier and got in to the parent side and downloaded things they don't need to be on.

    No, I would not recommend this to a friend
    • Brand response from onn. Product Support
      Posted .

      Hi Funwithfitness, it is understandably frustrating that your PBSKD12B is not working as expected. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-CORE (1-833-909-2673) to discuss? We hope to hear from you soon.

  • Cons mentioned:
    Screen quality, Speed

    Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this product is of poor quality. It always freezes up, slows down, difficult to open up any application. My son is not even using it right now

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Mintissa, we are sorry to hear that you are not satisfied with the quality and performance of our PBSKD12B. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Cons mentioned:
    App stability, Battery life

    Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept of the tablet is good, however, this tablet has a lot of bugs. The tablet doesn't hold a charge well and it kicks you out of the apps, if the apps even open. Definitely would not recommend.

    No, I would not recommend this to a friend
    • Brand response from onn. Product Support
      Posted .

      Dear Cincymom513, we deeply apologize for any inconvenience this has caused you. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-CORE (1-833-909-2673) to discuss? We hope to hear from you soon.

  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Do Not Purchase this Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet sounds amazing and would be if it would work! Always crashing or freezing I only had it for 5 mins and it took forever to set it up cuz it kept freezing and it says you don’t need WiFi for the game and stuff yes you do! I had to reset and clear all data tans reset it up everytime my son wanted to play then after making him wait for all that and finally getting it opened for him it would freeze again! He is 2 and waited for me to reset it and set it up for the 1,000 time to not be able to play on it! I returned mine I was so over it!

    No, I would not recommend this to a friend
    • Brand response from onn. Product Support
      Posted .

      Dear Worthless, it is understandably frustrating that your Playtime Pad is not working as expected. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-CORE (1-833-909-2673) to discuss? We hope to hear from you soon.

  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    DISAPPOINTED CUSTOMER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with the PBS tablet. It only works when it wants to. Constantly freezing and says ‘program has stopped’ I will be returning this item. I don’t know if this tablet was Refurbished but it definitely doesn’t work the way it should. My 3 yo Grandson gets very upset when he’s watching a video and it stops then turns off.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi, we are sorry to hear that you are not satisfied with the quality and performance of our PBS tablet. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Rated 3 out of 5 stars

    Keep looking

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not crazy about this product. My 4 year old seems to have a hard time with it because it’s a little bit heavy and I’m concerned it’s going to break because the sleeve does not cover much.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi TheOne, we are sorry to hear that you are not satisfied with the quality and performance of our PBSKD12B. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Cons mentioned:
    Battery life, Screen quality

    Rated 1 out of 5 stars

    Pbs tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes too long to turn on and it only lasted 15 days and it didn't want to turn on anymore, poor quality

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi, we are sorry to hear that you are not satisfied with the quality and performance of our PBSKD12B. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.

  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Slow, glitchy, can’t use kids apps.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is super slow. It keeps telling me I need to sign into the “kids” feature, which I’ve already done, and when I go to to troubleshoot and have it send me an email, I never get the email so I can troubleshoot. It’s basically useless and barely works. I realized this on the first day we used it, but unfortunately it was while taking a trip to Hawaii so I can’t return it now, I’m sure it will be Past the return date by the time we get back home from the trip.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi customer, we are sorry to hear that you are not satisfied with our PBSKD12B. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Rated 4 out of 5 stars

    B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son didnt like it only bc his school gave him a ipad for virtual so now he is a bougie little boy and wont have anything less.... so now he has nothing.... whatever. I would reccomend for a first tablet but also i would be worried about the glass breaking

    I would recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Mrose, we are immensely happy with your feedback. Glad to know that you are satisfied with our product. Thank you for sharing this to us and to the community. In case you need assistance or have other concerns, you may call our customer service hotline 1-833-909-2673, Mondays to Fridays from 9am to 5pm PST. Or email us at [email protected].

  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Very bad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for my great granddaughter, it broke within 2 days even though everyone was careful with it. Underneath the screen it looks cracked but the screen is not cracked, does not work, will not start and after fighting with the manufacturer for a month now, they will not replace it. It says it is guaranteed to be safe in the case, but obviously not, and Best Buy will not do anything, and PBS kids will not do anything.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Blondblur, we deeply apologize for any inconvenience this has caused you. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Too expensive for poor quality.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my two year older. First thing he did was pull the rubber band right off so there’s no protection on it other than that band. The screen is very low quality for being so expensive I’d expect better quality. Seems to be made with cheap plastic as well. Will be returning back to store soon. I already purchased the 7” Amazon one since he has the 10” one already just needed a smaller device for night time use or for naps.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi Marisela, we are sorry to hear that you are not satisfied with the quality and performance of our PBS tablet. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss. We hope to hear from you soon.

  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Horrible device, constantly freezes and crashes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t even bother giving this tablet to my son because he gets aggravated so quickly with it & I don’t blame him. It constantly freezes and he can’t watch or play anything without being interrupted by it freezing every 2 minutes. I just give him my iPad now to let him play on. I don’t recommend buying at all, wish I could get my money back to be honest.

    No, I would not recommend this to a friend
    • Brand response from Core Product Support
      Posted .

      Hi, we are sorry to hear that you are not satisfied with the quality and performance of our PBS tablet. We’d like to get more information from you and make things right. At your earliest convenience, would you please email us at [email protected] or give us a call at 1-833-909-2673 to discuss this. We hope to hear from you soon.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect birthday gift for 3 year old

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this kid's tablet for my grandson's 3rd birthday. It was the absolute perfect gift for him! He often used his parent's phones to watch videos in the car and at home. This tablet allowed him to watch on his own, without using their devices and possibly dropping them. It can be set up for him to use the built-in apps, or they can download additional apps if they wish. It's easy to hold and kid friendly to use! He loves it!!!

    I would recommend this to a friend
    • Brand response from onn. Product Support
      Posted .

      Hi HappyCustomer, we are immensely happy that you are satisfied with your product. Thank you for sharing this to us and to the community. Enjoy! In case you need assistance or have other concerns, please email us at [email protected] or give us a call at 1-833-909-CORE (1-833-909-2673) to discuss?

  • Rated 5 out of 5 stars

    Kid friendly

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is Very kid friendly Happy with purchase. REVIEW

    I would recommend this to a friend
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