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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 295 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Play Indoor 1080p Wi-Fi Camera's video quality, ease of setup, and laser pointer feature. They appreciate the peace of mind it brings, allowing them to monitor their homes and pets remotely. While some users have concerns about the app, price, connectivity issues, and subscription requirement, the overall sentiment is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 295 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Petcube

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great indoor camera to keep an eye on my rescue. easy set up and great picture!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great camera for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this camera! The only problem is it loses connection easily. I have to remove the cord often to regain connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality picture but a bit fickle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a quality product. The lazer is a great touch to play with your pet. I think the app itself is a bit fickle to get set up and the lazer is delayed which understandable since you are sending a signal over the internet. The sound works but you can hear yourself through the built in mic. Trained my dog to listen for the ring and he comes running knowing we are there playing with him. Fun little gadget to have for sure...especially if you feel bad having to leave your pet home alone!

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there! Thank you so much for your wonderful feedback! We love to hear how you trained your doggy with the help of Petcube. If you ever have any questions or experience problems, do not hesitate to contact us at [email protected] for the assistance. Best Regards, Petcube Team. petcube

  • Rated 5 out of 5 stars

    My cats love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my cats and they love it. I log in to it from work all day long. My productivity has gone down at work but my cats feel like I am Home now.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup and video quality is one of the best I’ve looked at.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice tool to check on cats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked great to be able to check on cats while on a short vacation. Saved us from having to pay for boarding.

    I would recommend this to a friend
  • Pros mentioned:
    Laser

    Rated 3 out of 5 stars

    Cool Concept, not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift to watch my crazy dog while I am away. I returned because it wasn't worth the price compared to the 50$ cameras you can get. The laser is a cool idea, but would only rile my dogs up being alone. And because the laser is sensitive, if the camera were to get knocked down, it can stop working.

    No, I would not recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hello Erica. This is Anna. I'm a senior support agent at Petcube. Thank you for your feedback. We strive to deliver the best customer experience, so I apologize if the product has not met your expectations. I would be happy to offer you my help, so if you have any problems, please feel free to contact me at [email protected]. Look forward to hearing from you! Best regards, Anna, Petcube Team. petcube

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Petcube doesn't work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Petcube after our dog had ACL surgery on both rear legs. Hoping we could watch her went we were at work. I don't know if our internet was that poor or the Petcube just didn't work. We ended using our old Ring doorbell to watched her.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Really simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up the instructions with your phone and router and you're good to go. Really, really easy to use.

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there! Thank you for your review. Feel free to reach us at [email protected] if you have any questions. Best, Petcube Team. petcube

  • Rated 4 out of 5 stars

    For the most part works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One neighbor said my dog barks a lot, another neighbor said that she doesn't any more...so I bought this so I could see for myself! Works great as long as WIFI is available. I like the 2-way audio feature, but since the last app update there is a lot of feedback on my end so I can't really hear what is going on...on the other end it startles my dog so it feel like she's fine until I check on her...

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I bought this!! I recently went on a week long trip out of town. I was really nervous about leaving my cat for that long, but being able to see her and hear her on camera put me at ease!! I loved that I was able to interact with her with the laser too!!! I would highly recommend this for any cat owner!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is good quality. I shopped around and liked this one the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fun and entertaining

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife bought me a Petcube a few years ago and we enjoy playing with our two dogs while away. We decided to buy this Petcube for our friend’s birthday as she has two dogs. It’s a great product to buy and you can download the app to watch your animals and you can even click to watch or play with other’s as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fun but Lags

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is very fun to have. You can play with your dog while you're away, and checkup on your kiddos when they get home. However, it lags something awful. I know I live in the sticks, but since then I've given it to a friend that has much faster internet. It still lags. Fun toy, but not great quality when it comes to the image or speed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Good camera lousy app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Camera on this is very good. Very clear. The problem is the app. The app freezes and doesn't save video as it should. I tried both the Android and iPhone apps and both had issues. I ended up returning this after customer support couldn't help.

    No, I would not recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hello there! My name is Yulia and I'm a senior support agent at Petcube. I am really sorry to hear about your experience with Petcube but we truly appreciate you sharing your feedback with us, it always helps us to improve our products and services. Please do not hesitate to contact me directly at [email protected] in case you need any assistance. Thanks! Cheers, Yulia, Petcube Team. petcube

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel frequently and I bought this to keep an eye on my cat while I was away. It was super easy to set up. My cat is not sure about the laser pointer yet, but as he gets used to it, I am sure he will love it. This was a great purchase and it was ever better as I got it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this petcube

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. I can check on my dogs while I'm at work. If the puppy is tearing up the couch, I can speak to her (or yell) for her to stop. On the other hand I can praise her when she is being good. Can even play with her with the red laser light built in the cube. Easy setup on the petcube. This is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera comes in ok and allows me to see pet while not at home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for keeping an eye on your pet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this product and my son just loves being able to check in on his cat and play with him whenever or wherever he is at!! Very pleased with the camera but the sound is not good you have to speak loud yet soft into phone or it will be distorted coming through the pet cube.. Extremely disappointed that the laser light suddenly quit working not much more than a month of using and has never been dropped or misused in any manner ☹️ I love the ideal of this product just needs to be better quality!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Helpful!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently adopted a dog and I always have to go to work so I bought this to see what he's up to and how he's adjusting in his new home. I'm so happy I came across to this. It has good quality. Although my dog ignores me when I try to talk but it's okay lol

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there! Thank you for your review! We are glad you and your doggy are enjoying the Petcube. Please let us know if you have any questions. We offer 24/7 Customer Support and you can reach us at [email protected]. Kind Regards, Petcube Team. petcube

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