Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 118 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the 4-Device Backlit Universal Remote for its ease of use and overall performance, with many finding it better than their original remotes. The backlight feature is also appreciated for improving navigation. While the remote generally boasts broad compatibility, a few users have reported connectivity issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 118 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Very Easy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate and easy to set up. Purchased remote because I didn't want to have 3 different remotes. This one serves the purpose. And it's a great remote for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, works perfectly wirh my dad's Westinghouse TV and Spectrum cable box. The remote can switch between controlling each with a push of a button. My dad is a senior and needed a relatively easy to control universal remote, and this one fits the bill perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good remote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this remote for my nonagenarian mother who is visually impaired. The contrast between the buttons and the base of the remote has made it easier for her to use. The placement of the volume and channel buttons in a circle around another button has made it difficult for her to control the volume without accidentally pressing other buttons at times, and finding the sleep button is challenging for her.

    I would recommend this to a friend
  • Pros mentioned:
    Backlight

    Rated 4 out of 5 stars

    Nanab

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the light backup on the remote. Just learning to use a new remote and different remote is a little challenging

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not my fault !

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to pair with Directv wireless. Sometimes worked, sometimes did not. Had to return to Best Buy. Not the fault of the remote, it just did not get along with Directv.

    I would recommend this to a friend
    • Brand response from Tech Support
      Posted .

      Bob. thank you for your review. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. GETechSupport

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Universal remote

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is easy to setup and works with any tv I need.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity
    Best Buy Employee

    Rated 4 out of 5 stars

    Looks good

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty and good if you can hook it up. I was unsuccessful so in terms of visual appearance four stars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Marine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it's great. Returned it, didn't need it, but I have no reason to think it wouldn't operate as intented

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great remote

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote was easy to program to my TV !!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    remote

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, it is trully Universal remote. well worth of money. Easy to program it.

    I would recommend this to a friend
  • Pros mentioned:
    Backlight, Ease of use

    Rated 5 out of 5 stars

    my review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! I love it. It's easy to use and backlot, just awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing remote control. It works very well with the device

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Overall performance

    Rated 5 out of 5 stars

    It was good

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good i did not have any issues with it it worked with 3 of my tvs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its no Logitech but it does what I need it to do. Which is control the cable box and TV

    I would recommend this to a friend
  • Pros mentioned:
    Backlight

    Rated 5 out of 5 stars

    enhanced control

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much improvement compared to controller supplied with television. Larger buttons and backlighting makes navigation much easier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A different remote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote has made it easier to use with Roku. It was a little confusing figuring this one out. I bought two remotes at once but bought different ones so I wouldn’t confuse which one for different tvs. This remote is quite different than the other but I feel I have figured it out. Being a senior these newer items are challenging.

    I would recommend this to a friend
  • Pros mentioned:
    Backlight

    Rated 5 out of 5 stars

    Good price with good performance!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a backlit remote for use in a dark home theater setting, and this remote performed admirably.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great, instant setup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it out of the box, put in batteries, looked up the code, and that was it. No hassle or difficulty. It did disconnect once but only for the power button (it was probably the TV) and all i did was reconnect it and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Remote Control

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program and works great. Actually better than the original.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Phillips remote

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    infortune great remote, but it did not pair with my Phillips

    I would recommend this to a friend
Sponsored