Customer Ratings & Reviews

What stands between us and the apes? The shaving industry. Without the likes of the Norelco X5004 and its ilk, there would be almost no limit to the number of men (and some women) who might be significantly overgrown with unwanted hair. The Phillips/Norelco X5004 fulfills its destiny to denude the face and body with its excellent cutting mechanism, water resistance and elegant, but slightly fragile-looking exterior. What you get in the box is the shaver with the standard head attached, the sideburn attachment, the protective plastic covering for the standard head, a cable with a USB A to a two-pin connector and annoyingly absent, is an actual wall charger to plug in the shaver as well as any form of case or bag. So, if you don’t happen to have an extra 5 volt charger available, I guess you were not meant to shave. Perhaps this new Apple-inspired norm of not including chargers with new products is ecologically friendly, but it can be downright annoying if you are not expecting it. At least Apple warns its customers with its logo by showing a small missing section of its fruit, depicting what I now assume is representing the missing charger from some of their products. The good: This product works well and without comparisons to previous generations of products or other models in the Norelco/Phillips lineup, I would recommend it. (Read on.) The shape of this new head conforms well to the face, works efficiently and offers a close, clean shave no doubt due to the newly designed and implemented multidirectional cutting system. The sideburn trimmer also functions well and did not catch or pull any hairs. The overall shape fits the hand well and seems ergonomically supportive. The waterproof capabilities only add the icing on the cake for versatility and convenience. The not as good: Upon opening the box, I found it strange that the packaging did not provide space for the standard head’s protective cover to be snapped into place. Fortunately, the packaging is sized sufficiently to allow transport safely, even with some minor shipping damage as my unit experienced. The elegant, yet wholly fragile-looking attachment methodology worries me for future travel rigor as well as endless exchanges with the sideburn trimmer. Perhaps my use of the two attachments is not the norm, but with a previous Norelco shaver that I have lived with for many years, I constantly switch back and forth with the pop-up attachment that deals with the errant hair that has outgrown its neighborhood. I can’t imagine this new product surviving as long as my robustly-built older one that allowed for the trimmer to be popped up and down with the flick of a finger as opposed to a delicate decapitation. Another anomaly that could prove annoying over extended use, are the times when the battery’s charge has depleted and your shaving needs haven’t. Like right before you need to leave for work and you have a half-shaved face. This unit does not allow you to continue your shave while the device is plugged in to charge, unlike my previous Norelco/Phillips shaver which would happily continue to get your hair evened out while charging. Also, be aware that although the connectors that come on older Norelco shavers and this new one appear very similar, they are not either mechanically or electrically compatible. The Norelco 5000 unit uses 5 VDC and the older Norelco product uses 16VDC. Conclusion: I would not consider this new unit to be as durable or travel capable as my old one. The inconvenience of constantly removing and replacing the two included heads can only lead to heartbreak, as either the fragile looking attachment mechanism will eventually give out, or the frustration of continually changing the heads will lead to the shaver’s ability to fly. I would not personally recommend this model/configuration based on my past experience with other Phillips/Norelco products. But, for those having no previous experience with earlier models, or built-in or pop-up attachments, they will probably be impressed with the shave achieved with this model. Fortunately, there are other models in the Phillips/Norelco lineup that solve the pop-up trimmer issue as well as offering a travel case and I would seriously consider those models before this one. One model is the Shaver 5400 also known as the S5880/81 that also seems to be priced similarly to the X5004/84 model reviewed here.

Very convenient and comfortable for shaving. It is silent in comparison to my very old Philips. I can watch TV while shaving. Easy to cleanup after shaving . Setting of trimmer look little bit complicated for me. Convenient and quick charging from regular USB charger. In common - very good replacement for my 15 year old Philips.

I’ve been using the Philips Norelco Shaving Trimmer for a few weeks now, and it’s been a solid addition to my grooming kit. The build quality is excellent—feels sturdy in hand and the blades are sharp yet gentle on the skin. It handles beard trimming, edging, and even body grooming with ease. The attachments are easy to switch and give precise results across different lengths. Pros: Long battery life (runs over an hour on a single charge) Quiet motor and smooth trimming experience Comes with multiple attachments for all grooming needs Easy to clean under water Overall, it’s a high-performance trimmer that offers excellent value for money—especially if you want a reliable all-in-one grooming solution.

Excellent product and good price.. It gives a super smooth shave without irritating my skin, and the flexible heads make it so easy to use. The battery lasts forever, and the quick-charge is super handy when I’m in a rush. Cleaning it is super simple, and it feels great to hold—really comfortable. Overall, it’s made shaving so much easier. Totally recommend it!

I have been getting a close shave for 3 weeks now and have only had to charge it when I first opened the box so far. It works well as although I have only had up to 2 days growth at any one time for 5000x to shave. I have not used the trimmer so all I can say about it is I am not a fan of having to switch heads on the body to go from shaver to trimmer thus only 4 stars. Best Buy had this saver 30 dollars off and i had a credit from a previous purchase for another 35 dollars so my review about the value is based on the price I paid for the value i got.

It's been over 10 years since I've used an electric shaver (both Norelco and Braun), because they've just never given me a nice close shave compared to a razor. I decided to give it another try with this Philips Norelco 5000X, hoping that the technology has improved, but unfortunately, it really hasn't. First, the positives. The build quality is excellent, with a solid well-balanced feel in hand, and nice texture to improve grip. The shaving head flexes nicely, and is easy to remove with a gentle twist (it pops back on with a simple push). The package also comes with a trimmer attachment. The shaver is waterproof, although I didn't test that. The rechargeable non-removable lithium battery has a reported 50 minute run time (and, of note, the shaver will NOT operate when plugged in -- it has to use the battery to run). Now, the negatives. As already mentioned above, this shaver just doesn't shave very closely. I tried running it several times over my stubble, and I could still feel it pretty rough afterwards. Perhaps this is just unavoidable with any electric shaver, but it really shouldn't be advertised as a "close shave" when a quick pass of a Harry's razor can do a much better job. The fact that you can't operate the shaver while plugged in will also become an issue when the battery inevitably deteriorates and no longer can hold a charge -- it'll essentially become useless, and just another piece of e-waste. Finally, the connector with the USB-A charging cable is proprietary -- come on, really Philips? You couldn't just put a USB-C port or even a micro-USB port in the shaver, so that we could use any of the many many cords we already have?

Best Norelco I've had for a while. Light weight and easy to use. Gives a comfortable and close shave. I prefer to use it dry.

My husband is delighted, he cuts very well since my son used it to shave his legs and the battery has a good duration.

I get pretty bad bumps when I shave, so I figured I’d try this out. This razor gets a much closer, cleaner shave than any other electric razor I’ve used before, especially when used with shaving cream. I’ve used this razor every morning for several months now and have never gotten a nick. The battery life is also very good, I don’t charge it very often at all considering just how often I use it. I recently let my facial hair grow out, too and it had no problem shaving down a few weeks of growth. You really can’t go wrong with this razor.

No electric shaver I've ever used has ever given a shave as smooth as a blade but this one gets as close as I've experienced. I use it to keep both my face and scalp shaved and have gotten used to a quick and easy shave. In addition to giving a close shave battery life for this model is phenomenal. I have had my shaver for nearly a month and have just charged it for the second time since I bought it. The shaver has been used every day and still had a charge when I decided to charge it since I was anticipating being without power for a while because of a winter storm. I heartily recommend this shaver for anyone who wants an easy, hassle free experience.

Good close shave. No nicks and quite. Battery seems to last a long time. 4/5 stars only because i havent used it for very long.

This guy works like a champ. Battery lasts long and give you a very clean shave

Did a great job shaving my legs, but took out the side of my armpits. Becareful ladies. Other than that, it does a great job.

I love my new shaver I like the battery charging gives me a close shave and I like how the lights out white LED

I have used the female shavers for facial hair removal but none of them seem to be of very good quality, no matter the cost. Therefore, i wanted to try a mans shaver since they seem to use the same razor type. The quality of this shaver is great and It DOES REMOVE FACIAL FUZZ. The price is so much better for the quality! The only thing that is hard is because it is so much bigger than the women's shaver, you have to be super careful around your eyebrows!!! Lol

The shaver feels nice on hand and to clean it is so simple too. Just a press of a button and it opens up. I use a brush to sweep away all the hairs in no time at all probably like 5 seconds to do. And its pretty powerful too shaves a bit of the longer hairs which is something I wasn’t expecting since my other shaver doesn’t do that but overall happy with it leaves my skin feeling smooth. SIDE NOTE: if you buy this for the trimmer attachment DON’T because it’s utterly useless.

I bought this as a gift. It was on sale, so the price was great! The recipient is very pleased with it and loves that it has separate heads for shaving vs trimming which makes it easier to use.

Feels a bit flimsy in the hand. Also very annoying that only usb cable is provided for charging. But it holds charge well, lasting at least 10 or more shaves. And it shaves well also.

This gives a consistent close shave. It is super easy to clean.

Excellent performance with smooth after shave experience not like with previous brands that’s left me with itches all over.