Customer Ratings & Reviews
- Model:
- HX8331/01
- SKU:
- 6485349
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the AirFloss Pro Interdental Cleaner's ease of use and its effectiveness in cleaning between teeth. Many appreciate the option of using mouthwash, and the adjustable water pressure is also a plus. Positive feedback also highlights the device's long-lasting battery life and competitive price point.
This summary was generated by AI based on customer reviews.
Did not work and missing pieces
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a product with parts missing and body would not operate after charging. Suggest looking at all reviews even those outside Best Buy before purchasing.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi, thanks for writing a review. We're very sorry to hear that you've experienced this issue with your AirFloss, and we're eager to help. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Stopped working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this a handful of times over a month and now it only spurts out air, not the mouth wash. Save your money and time. Don’t buy!
No, I would not recommend this to a friendDefective product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product in January of this year and it stopped working. I would like to know if it was any type of warranty.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked once then stopped. Bought one last year worked a couple weeks and quit.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello Moody, thank you for leaving your valuable feedback. We are sorry to hear that your AirFoss Pro stopped working all of a sudden, that definitely shouldn't happen. We would like to assist you further and understand the cause of the issue. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Will turn on and pump, but stop mid way like it’s shorting out. Garbage.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello, thank you for taking your time to leave this review.
We are very sorry to hear that your experience with our AirFloss is far from perfect, and we would be happy to improve it. May we suggest thoroughly cleaning your appliance? You can clean the nozzle by 1.removing the AirFloss nozzle from the handle, and 2.rinsing the nozzle with warm water. We advise you to clean it after each use to eliminate the residue. There is a small vent in the reservoir door (where you put water/mouthwash) opening to let air in as water is drawn out. If the vent is clogged or dirty, it will reduced and eventually stop the water flow from coming out of the nozzle. We recommend taking a damp/moist paper towel or cotton swab, wiping along the inside edge of the reservoir door opening, especially on the top area, and rinsing well with cold tap water and ensure that there are no debris/dust left. Please ensure that there are no debris from paper towel or cotton swab inside the reservoir area.
However we are still glad to help you further, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
DO NOT BUY!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not even give this one star!!!!! It does not work!!! Really disappointed and a waste of money!!!!
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello Goodman, thanks for leaving a review. We're very sorry to hear that you've had a negative experience with our AirFloss pro, and we're eager to help. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Complete junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3 months and died. Bought this as an upgrade to a previous version. Complete junk.
No, I would not recommend this to a friendReturning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Better to just use regular floss. Will be returning
No, I would not recommend this to a friendBrand response from Philips
Posted .Hello, thanks for sharing your experience. We're very sorry to hear that you're unsatisfied with your AirFloss device, and we're eager to look into this further to see if we can improve your experience. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
- Pros mentioned:Ease of use
Best new health care product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate flossing and admitted it to my dentist who recommended this. It’s great, not too big and very easy to use, highly recommend!
I would recommend this to a friend Dental cleaner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. I will recommend for my friends and family
I would recommend this to a friendEasy to navgate the Web-purchase process at Best B
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to navgate the Web-purchase process. The Sonicare air flosser came nicely packed.
I would recommend this to a friendintersental cleaner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product doesn't work, will charge but not turn on, too bad it looked like a quality product
I would recommend this to a friendBrand response from Philips
Posted .Hello, thanks for your review. We are sorry to hear your Airfloss doesn't seem to turn on. We suggest you try cleaning the power button with a damp cloth, as toothpaste residues may be blocking it. Please also give your device a full charge for 24 hours in a row. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Very Unhappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used this for 3 weeks and it’s already stopped working. Yes it’s fully charged. Try to get on Philips site and it just gives you the run around! Very unhappy! If the product worked longer than 3 weeks I’d be happy!
No, I would not recommend this to a friend