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Customer Ratings & Reviews

Model:
PN40-551-24U
SKU:
6569888
Your price for this item is $161.99
Clearance
The comparable value price is $169.99

Customer reviews

Rating 4.4 out of 5 stars with 554 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the 40” Class LED HD Smart Xumo TV's picture quality, ease of use, and its affordability. Many appreciate the straightforward setup and lightweight design, while some experienced difficulties with connectivity and app limitations. A few users also noted issues with the remote control. Overall, the positive feedback on picture quality and price outweighs the negative comments regarding other features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 554 reviews
  • Rated 2 out of 5 stars

    Nice hardware. But Xfinity Stream app is DOA

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I bought this TV is because it’s advertised compatibility with Xfinity Stream. The native Xfinity app has a software fault and will not load the activation screen, it winds up in an endless loop. All the other apps work flawlessly. Unfortunately, the only reason we bought this TV was to remove a cable box from our monthly cable bill. So I will probably be returning yet another TV.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience, CharlesB. We are sorry to hear that the sound quality of the Pioneer 24” Class LED HD Xumo Smart TV did not meet your expectations. Your feedback is valuable, and we appreciate you taking the time to let us know. We are committed to continuously improving our products to better serve our customers. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Bad remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has a nice picture but something is going on with the remote control. When I try to turn the tv station sometimes it work and other times it doesn’t. I don’t know what is wrong with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worst TV it was hanging too much after few hours of use and also there also no extra apps download and using internet also like a goggle

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Solid Smart TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works well and does what I need. It is the perfect size for the cabinet I have. It has a good quality picture, and good input connectors (3 HDMI, one composite). Setup was straightforward. It would be nice if it had an ethernet connector, and if the remote had more direct controls like pause/play/rewind/fast forward. The Xumo platform doesn't seem to support as many streaming services as some of the better-known platforms, but it supports the major ones.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Weight

    Rated 4 out of 5 stars

    You get what you pay for ...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. Not too heavy which makes it fairly easy to hang it on the wall. Decent reception through the antenna input. Kinda slow traversing the system. Not a big deal for me, I use a Roku for streaming. I did try watching some streaming using the TV's app. It kept hanging and saying there was a network issue. The TV is located about 3-4 feet from the router. The Roku is right there, too and has no problem. Same network. Would have preferred a non-Smart TV, but they seem to no longer exist. My Roku is also a soundbar, so I cannot speak to the sound quality. (The ARC function works well.) Most TVs do not have very good sound, though. This is a decent TV for the money, but don't expect a zippy response while using the apps. Maybe my network issue is a fluke, but everything else I use works fine with my router.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your detailed feedback, MarkA! We're glad to hear that you're enjoying the picture quality and ease of installation of your Pioneer 40” Class LED HD Smart Xumo TV. We appreciate your insights on the system's responsiveness and network issues. It's great to know that your Roku setup is working well for you. Your comments are valuable and help us continue to improve our products and services. Enjoy your TV! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Pioneer PN40‑551‑24U delivers solid value by blending simplicity with streaming convenience. Its picture clarity, ease of setup, and built-in Xumo service make it a worthy choice for budget-oriented consumers who want basic smart TV capabilities without extra hardware. That said, if you are seeking for advanced app support, firmware ease, or full universal remote control may find its limitations noticeable. Definitely recommend 9out of 10

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your fantastic 9/10 review of the Pioneer 40" Class LED HD Smart Xumo TV! We're so happy to hear that you appreciate its picture clarity, easy setup, and built-in Xumo service, and that it's a great value for those seeking basic smart TV capabilities. We also appreciate your honest feedback regarding its limitations for advanced users. Thanks again for the recommendation! If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect for a Spectrum Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my 75 year old mother who isn't the most tech savvy. I wanted a sharp picture, clear sound, and something that was easy to use with her Spectrum cable box. I could not be happier with this Pioneer TV. The picture and sound are great. The best part was the ease of setup. Apps are included, but Wifi setup is not required and it was easy to set HDMI1 as the default source on startup. Plus her Spectrum remote automatically synced with the TV. Now when she pushes the power button, the cable box and TV startup and she can start watching without some complicated menu showing up. I was also impressed that it included composite inputs. Thank you Pioneer for making a budget friendly, quality TV that is easy to program and use!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great sale value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this tv fits my needs pretty perfectly. The resolution and speed is really good for my beginner ps5 and YouTube streaming needs. My only real complaint is that the remote makes a very high-pitched sound whenever you press any of the buttons. It’s not really noticeable unless you hold it near your face and/or the room you’re in is quiet. It also takes aprox. 5 seconds after hitting the power button for the tv logo to pop up on my screen, letting me know it’s on so sometime a I can’t tell if I’ve fully hit the power button. Not any functionality errors; just personal preference!! I would definitely recommend!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your feedback on the Pioneer 40” Class LED HD Smart Xumo TV. We're delighted to hear that the resolution and speed meet your needs for PS5 gaming and YouTube streaming. Your observations about the remote sound and power button response time are valuable, and we appreciate your personal preferences. It's great to know you would recommend the TV overall! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent packaging! Value for price excellent, Great quality, easy set up.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback on the Pioneer 40” Class LED HD Smart Xumo TV! We're delighted to hear that you found the packaging excellent, the value for the price great, and the setup easy. Your satisfaction with the quality means a lot to us. If you have any other thoughts or suggestions, we'd love to hear them! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality, Setup

    Rated 5 out of 5 stars

    Nice Price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best tv for the price , Great picture and easy to navigate through the apps, set up is a breeze unlike most smart TV’s.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Very good with one noteable issue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $99 it is hard to complain. Picture quality and ease of use are good. The main issue I would like to share is the offer angle viewing for this TV is very poor. The colors wash out significantly. As long as you are sitting directly in front of the TV, then it's a non issue. Otherwise you will want to compare the viewing angle with other sets.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for taking the time to share your feedback regarding the Pioneer 40” Class LED HD Smart Xumo TV. We are pleased to hear that you find the picture quality and ease of use satisfactory, especially at such an accessible price point.

      We appreciate your note regarding the viewing angles. We understand that color performance can vary when viewed from different angles, and this is a consideration we take seriously in our design process. Your insights are valuable in helping us identify areas for improvement in future models.

      We encourage you to continue sharing your experiences, as they help us enhance our products and meet the expectations of our customers. If you have any further questions or suggestions, please do not hesitate to reach out.

      Thank you again for your support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a excellent TV...great picture...great quality... great size... great color... great resolution

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your fantastic feedback on the Pioneer 40” Class LED HD Smart Xumo TV! We're thrilled to hear that you're enjoying the excellent picture quality, size, color, and resolution. Your satisfaction is important to us, and we appreciate you sharing your positive experience! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this a few days, I got it as an anniversary gift for my husband. He had been wanting a tv to game on, and this was on sale for $90 so I went for it. After a week of using it, no complaints! He said he looooves the graphics and the bass. I have to admit I was nervous about purchasing because I've only known pioneer to make goos radios. The set up/updating didn't take long at all. My only suggestion is to better secure the screws for the leg mounts, to a noticeable spot in the box. I was convinced they were left out of the box because I couldn't find them and almost used some extra screws I had laying around.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your thoughtful review and for choosing the Pioneer 40" Class LED HD Smart Xumo TV as a special anniversary gift—what a great idea! We're so glad to hear your husband is enjoying the graphics and bass for gaming, and that the setup process was smooth.

      We also appreciate your honest feedback about the leg mount screws. That’s a helpful suggestion, and we’ll be sure to pass it along to the packaging team to improve the unboxing experience for future customers.

      Thanks again for sharing your experience, and we hope you both continue to enjoy the TV for many game nights to come! Ivy | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Best deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase!, TV shows a great pic, easy to setup and use. Delivery was a day early, which was also great.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback. We’re happy to hear that the TV setup was easy and that the picture quality met your expectations. It’s great that the delivery arrived ahead of schedule and added to the overall positive experience. Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Clear. Colorful. Ease of use. Great price, too. Do it! You will be satisfied with the outcome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    perfect for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased. easy setup. quality picture. good price. Best Buy easy to do business with. meets all my needs and more.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your wonderful feedback! We're delighted to hear that you're very pleased with your purchase and found the setup easy. It's great to know that the picture quality and price met your expectations. We're also glad to hear that you had a positive experience with Best Buy. Your satisfaction is our top priority, and we're thrilled to have met all your needs and more. If you ever need further assistance, don't hesitate to reach out. Enjoy your new TV! - Carl | Pioneer Products BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price ($100). Excellent picture and decent sound for an inexpensive tv. I’m using the tv at my summer place on the lake off an antenna. The tuner is capable of pick up channels that an insignia can’t receive and doesn’t pixellate (break up) on several channels like the insignia. Hopefully it will prove to be reliable over the long run. Very happy with the purchase.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your detailed experience. We're glad to hear that the TV is performing well at your summer place and that you're happy with the picture and sound quality, especially considering the value. It's great to know the tuner is picking up channels reliably and without pixelation. We appreciate your feedback and hope the TV continues to meet your expectations over time. Keith | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Just Set-Up and general feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is based on initial set-up and viewing. I have Xfinity TV so this set was a great fit. Nice and easy to follow onscreen instructions. Pairing was quick and painless. Keep in mind I have a wireless TV modem. Picture and sound look good. I like the voice activated remote. There are so many viewing and app choices, the voice activated feature is a nice short cut to getting what I want,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    App support

    Rated 5 out of 5 stars

    Pioneer xumoTV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV, easy to setup apps for streaming. My only annoyance is that the xumoTV Plex app implementation does not allow access to media drive right now within the app, so you cannot access your saved media on this TV. This is a xumoTV limitation not the Plex app. My Samsung TV allows me to see my media drive.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback. We're glad to hear that you find your Pioneer 40” Class LED HD Smart Xumo TV easy to set up and use for streaming.

      We apologize for the inconvenience regarding the Plex app's inability to access your media drive. This limitation is indeed due to the Xumo platform. To access your saved media, you might consider using an external streaming device like a Firestick or Roku, which supports a wider range of app functionalities.

      If you have any other questions or need further assistance, please reach out to our customer support team. We're here to help and ensure you have the best experience possible.

      Thank you for choosing Pioneer! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-40-class-led-hd-smart-xumo-tv/6569888.p?skuId=6569888 BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Looking for a tv for your dorm or apartment?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv met exactly what I was looking for. I have a new apartment and needed something I could use to play videogames on, and watch local news. The tv has great speakers better than a Sony Bravia I once had, and the picture for the price is great. I think a lot of folks sleep on this, as they may not be familiar with the name, but this is a great tv.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, KYJoe, for taking the time to write about your Pioneer TV. We’re happy to hear it suited your new apartment and delivered strong performance for gaming and news viewing. Your comparison and praise for the speaker quality are especially appreciated. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer