Customer Ratings & Reviews
- Model:
- PN55-751-24U
- SKU:
- 6546909
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 55" Class LED 4K UHD Smart Xumo TV, especially appreciating its adjustable and great picture quality, vibrant colors, and simple setup. The TV's ease of use and good quality for the price are also well-received. However, some customers have expressed concerns about connectivity issues, the remote control, and the software. Additionally, a few have reported problems with the volume.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great Tv I put in my bedroom and I enjoy the TV every day.
I would recommend this to a friendNice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value.......................................
I would recommend this to a friendGreat product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and features for the money I paid thanks Best Buy
I would recommend this to a friendA big fat NO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 days after warranty expired I am getting some vertical lines, the screen is on its last leg. First purchase from best Buy, also first time a TV does this kind of thing. Very disappointed with whoever decided this is a product that can be sold.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi LoanaM, thank you for sharing your feedback. We are sorry to hear about the issue you are experiencing with your TV.
For support with this issue, please contact Pioneer directly at 1-800-421-1404.
- Shiela | Pioneer Support
Pioneer 55 inch tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and enjoyable buying experience thank you
I would recommend this to a friendPioneer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv pioneer , thank you Best Buy I’m happy
I would recommend this to a friendTv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this tv I don’t regret my money
I would recommend this to a friendAwful Product! Please read my review!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful, I have never thrown the box away and it has been a year. Cannot go more than 2 days without it freezing or turning itself on and off. It froze at 7am it ia 11 and still not functioning...It will also show one show while still getting audio from the previous channel. I will be going to the store to tell people just how bad these are. I have time, since I cannot watch the TV you sold me.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks, Kyle. We understand your frustration with the performance issues you're experiencing with the Pioneer 55" Class LED 4K UHD Smart Xumo TV. We sincerely apologize for the inconvenience. We recommend contacting our Pioneer customer support team (1-800-421-1404) for troubleshooting assistance or to explore potential options. We value your feedback and will share it with the appropriate teams for review. - Mae | Pioneer Support
Worst TV with Bad backlighting and Pixels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another Pioneer again based on this experience. I had the first one replaced and the second has the exact same backlighting and pixel issues. It is very aparent on black and blue screens but is always present. There is an ugly hue on each corner which is a terrible eye sore. With the money I spent with both installs its nog worth the return. Do yourself a favor ans spend the extra bucks for something else!!!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Crys,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Pioneer Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wouldn’t recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconsistent with sound on different streaming services. Ill have to have it up to 50 with barely any sound then on Netflix 15 is comfortable. Pixels are also inconsistent image quality is terrible. And every once in a while ill get green lines on the edge of the tv. Remote response is super slow as well. Then we get big discolored lines through the tv. I purchased a slightly smaller one for my grandmother and it does the same thing.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .I'm sorry to hear about the issues you've been experiencing with your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It sounds like you've encountered several frustrating problems, from inconsistent sound levels to image quality issues and slow remote response.
We take your feedback seriously and want to help resolve these issues. Here are a few steps you can try:
1. Sound Issues: Check the audio settings on your TV and ensure that any sound enhancements or equalizer settings are properly configured. Sometimes, adjusting these settings can help balance the sound levels across different streaming services.
2. Image Quality: Ensure that your TV's firmware is up to date. Manufacturers often release updates to fix bugs and improve performance. You can usually find the update option in the TV's settings menu.
3. Green Lines and Discolored Lines: These could be signs of a hardware issue. Try unplugging the TV for a few minutes and then plugging it back in. If the problem persists, it might require professional servicing.
4. Remote Response: Make sure there are no obstructions between the remote and the TV sensor. Also, try replacing the batteries in the remote to see if that improves the response time.
If these steps don't resolve the issues, please reach out to our customer support team directly. They can provide more detailed assistance and help you find a solution.
We apologize for the inconvenience and appreciate your patience. Thank you for bringing this to our attention.
It’s ok.. not bad for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does it on and off thing. So if u use Roku u will have to have the adapter.
No, I would not recommend this to a friendDefective screen out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought cause of the great reviews and price point. Got home plugged it in and this is what it showed on every screen. I've never had to return a TV so bad and will never purchase this brand again they should stick to stereos cause tvs aren't it. Staff was helpful and I had a smooth return process. Kudos.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JoshuaM! I am truly sorry to hear about your experience with the TV you purchased. It must have been frustrating to have such a disappointing outcome after being swayed by the great reviews and price point. Please know that this is an isolated issue and we will make sure to take note of this feedback to ensure that we can provide a better experience in the future. I am glad to hear that the staff was helpful and that you had a smooth return process. Thank you for sharing your feedback with us.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-55-class-led-4k-uhd-smart-xumo-tv/6546909.p?skuId=6546909
Poor quality, Limited features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 10 days with big blue vertical stripes through the screen. CEC functionality is very limited, and only works with volume and power for my stereo; other devices arent supported. And no clear QAM tuner, although the specs clearly indicate ATSC only.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JoeyT,
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced with your Pioneer 55" Class LED 4K UHD Smart Xumo TV. It’s disappointing to learn about the screen problem and the limitations with the CEC functionality. We also understand your frustration regarding the tuner specifications.
We’d like to help resolve these issues as quickly as possible. Please reach out to our customer service team so we can assist you further. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Patricia | Pioneer Support
Went out in less than 12 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had the TV a full year and it’s already gone out. Other than that it was just fine.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We’re really sorry to hear that your TV has stopped working within the first year. We understand how frustrating this must be, especially since it was performing well otherwise. We want to help resolve this issue for you as quickly as possible.
Please reach out to our customer service team with your purchase details. Your satisfaction is important to us, and we appreciate your patience as we work to make this right. Keith | Pioneer Support
Pixel damage. Power failures
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixel damage 13 month. Power wouldn’t go on. Had to reboot. Wasted money.
No, I would not recommend this to a friendWish I could return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could return. Doesn’t support access to local media. Never buy anything with Xumo app.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted ."Thank you, JonnyP, for your feedback on the Pioneer - 55" Class LED 4K UHD Smart Xumo TV. We understand your disappointment that it doesn't support access to local media and that you're not satisfied with the Xumo app. We appreciate your business. If you have any other questions or need further assistance, feel free to ask our Pioneer customer support team (1-800-421-1404). - Mae | Pioneer Support
- Pros mentioned:Picture quality, Setup
BARGAIN TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great 55 Inch TV for only $200 bucks. Put this on the wall of my teen son's bedroom. Lightweight and easy to set up and mount. Clear picture, great sound and fast to set up connection. Also downloaded XUMO TV app on our phones as we are always misplacing the remote. Works great. Fast boot up and streaming latency is not bad at all.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re glad to hear that the 55-inch TV has been a great addition to your teen son's room. It’s great to know that the setup was quick and easy, and that the picture and sound quality exceeded expectations. Using the XUMO TV app as a remote alternative is a smart and convenient solution, especially with how often remotes go missing. We appreciate your feedback and are happy the TV is performing well for your needs.
Keith | Pioneer Support
- Pros mentioned:Picture quality, PriceCons mentioned:Remote control
Descent TV at a Great Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this based on price and the XumoTV app since Spectrum uses the same app for their TV service. TV appears to be good quality, the picture is great but no very good with the dark/night backgrounds in movies (that's actually disappointing). Sound is above average for current TV standards. The remote is fairly basic but not horrible. We wall mounted the TV and that was straightforward. Simply based on the price, I would buy again and probably will for another room.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control, Volume
Nice for the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is nice size and the picture is good, the volume varies a lot between apps or channels so you may have to turn it up very high in one app and then it is too loud in the next one. I don't particularly like the remote, it can take several clicks for it to register. It's a nice tv for the money.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback on our Pioneer 55" Class LED 4K UHD Smart Xumo TV. We are delighted to hear that you find the size and picture quality of the TV to your liking.
We appreciate your comments regarding the volume fluctuations across different apps and channels. This is a known challenge with streaming content, and we are continuously working to optimize the audio experience. We recommend checking the audio settings on your TV to see if enabling features like "Auto Volume" might help provide a more consistent sound level.
We also take your feedback about the remote seriously. We strive to ensure that all components of our products meet high standards of usability and performance. Your input will be shared with our product development team to help improve future designs.
Thank you again for your feedback. We hope you continue to enjoy your TV and that it enhances your viewing experience!
- Pros mentioned:Ease of use, Picture quality
Awesome, but....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv, great picture, sound and light weight and easy to mount on stand. Only problem is when I connect my Windows 11 pro computer to it via HDMI I often get a notification bubble in the top right corner informing me that "game picture setting is on for a better gaming experience" and that I can control this from my game controller. I do not have a gaming machine attached to this machine, nor do I own one. It is annoying and interferes with web browsing. Since I had the same problem with Hisense and they told me it could not be fixed, I will be returning this for another brand. I own several large monitors like this and I don't have this problem with certain brands.
No, I would not recommend this to a friend