Customer Ratings & Reviews
- Model:
- PN65-751-24U
- SKU:
- 6546907
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 65" Class LED 4K UHD Smart Xumo TV's amazing picture quality, ease of use, and great value for the price. Many appreciate the vibrant colors and the TV's features. However, some users experienced issues with internet connectivity and the remote control's functionality, while others found the app selection and operating system to be less than satisfactory.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great Product for Pricing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Buy for the Price! And has a nice picture quality!
I would recommend this to a friend Beware of pixel bursts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first received the TV I absolutely loved it, it’s everything I wanted. I have now had it installed for a couple weeks and some of the pixels are bursting through on the top and bottom. It’s way too big for me to get back down by myself and take it into the store, I had it delivered since that was the best for my lifestyle. I’ve went into the store to inform them and they said I would have to bring it in. That’s not an option for me So now I just hope it will last and not have to be junked in the near future..
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We're truly sorry to hear about the issue you're experiencing with your TV after installation. It's disappointing to learn that some pixels are bursting through on the top and bottom, especially considering how much you initially loved the product. We understand that bringing it back to the store is not feasible for you, given its size and the delivery arrangement. Please know that we take product quality and customer satisfaction seriously, and we're committed to finding a solution that works for you. We encourage you to reach out to our customer support team so we can explore alternative options to address the issue and ensure your continued satisfaction with our product. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to resolve this matter for you. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Pros mentioned:Picture quality
Good bang for the buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality, honestly a good deal for the price. Downside is it occasionally random restarts which I haven’t figured out.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your thoughts on our product. We're pleased to hear that you find the quality to be decent and consider it a good deal for the price point. However, we apologize for any inconvenience caused by the occasional random restarts. We understand that this can be frustrating, and we're committed to helping you resolve this issue. Please feel free to contact our customer support team, and we'll do our best to assist you in troubleshooting and finding a solution. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products and services. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
- Pros mentioned:Picture quality
Pioneer XUMOTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp and colorful and 4K. Satisfied customer, YES
I would recommend this to a friend Pioneer XUMOTV 65"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's what I would expect from a $300 TV, nothing outstanding but very functional for ever day watching. The wireless is somewhat slow to connect to my network. My previous TV did not have this problem.
I would recommend this to a friendGreat TV for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my grandkids game room in my home. It works great and the kids are absolutely thrilled. They have their Xbox series X and Nintendo Switch hooked up on Phillips TV switch which allows them to toggle between the systems with ease.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Tassy! Thank you so much for sharing your experience! We're delighted to hear that the Phillips TV has been a fantastic addition to your grandkids' game room. It's wonderful to know that they are enjoying their gaming experience with the Xbox Series X and Nintendo Switch seamlessly connected. If you ever have any questions or need assistance, feel free to reach out. We appreciate your trust in our product and hope the gaming fun continues! Pioneer Support | Jeth. https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
I like it, especially for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for a couple weeks now and it is great so far. I'm used to my Vizio smart tv so it's an adjustment working with the Pioneer and Xumo TV , but it works well and does what it's supposed to do.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Remy, thank you for your fantastic review! Rest assured that we will continue to provide the best and excellent service. -Yanne | Pioneer Support | https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
65 in Pioneer TV!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a fan of their elite series so I wantex to give these a shot. They haven't disappointed in fact my daughter was super happy with it. The other one went in a guest room and my parents love it as well. All good things!
I would recommend this to a friendMy first Best Buy purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came to the store just to see what’s out there and found a great deal. The customer service was amazing, I even got myself a new Best Buy credit card. The whole process was fast and easy. Thank you guys!
I would recommend this to a friendGreat tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first big flat screen tv and it works great and so far no complaints
I would recommend this to a friendNew TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great tv! My only complaint is every now and then the picture gets a little fuzzy.
I would recommend this to a friendTV stopped working after one year and seven months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV back on February of 2024. I didn't get the extended warranty because I had pioneer products in the past and they worked way past beyond their warranty time frame. Well, this TV stopped working today one year and 7 months to be exact. Warranty is only provided for one year, which I found kind of short Vizio's warranty is 3yrs. I will never spend my money on another pioneer product again.
No, I would not recommend this to a friendGreat 2nd tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price this tv is for music a audio room the ZUMO smart tv function works great
I would recommend this to a friendPioneer TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the TV. My only complaint is the feet can only go on in one spot and they are too far apart to sit on my TV stand so I had to mount it.
I would recommend this to a friendPioneer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is just what I was looking for. I love the setup of the menu and the app options.
I would recommend this to a friendNo QAM tuner. Excellent though
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No QAM tuner. Excellent otherwise. Great if you have cable box!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Startup menu freezes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality. Sound lags and goes out when changing channels. Everyday start up menu freezes on screen have to unplug tv to reset.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 65" Class LED 4K UHD Smart Xumo TV. I'm glad to hear that you're satisfied with the picture quality, but I'm sorry to hear about the issues with the sound lagging, going out when changing channels, and the start-up menu freezing.
Here are a few suggestions that might help:
1. Software Updates: Ensure your TV's software is up to date, as updates can sometimes resolve these types of issues.
2. Sound Settings: Try adjusting the audio settings or using external speakers to see if that improves the sound quality.
3. Factory Reset: If you haven't already, you might try performing a factory reset to see if that resolves the freezing issue.
If these steps don't help, I recommend contacting customer service for further assistance or exploring return/exchange options.
We appreciate your patience and hope to resolve this issue for you. Thank you for bringing this to our attention. If there's anything else we can do to assist you, please let us know.
- Cons mentioned:Response time
Poor picture quality, very disappointed!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pictures are dull, the operations going from on screen to another has a delay everytime you select a different option, I went with Pioneer because of they're reputation, but it seems like they can't hold up against the new companies in the electronic industry, I am very disappointed, I would return it but its so big & I did get it at a low price, but now I regret it!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MarcIce, we do apologize for the inconvenience caused to you. I can imagine how disappointing this must be for you. Rest assured that we will work on this. For further assistance, please contact our Pioneer Hotline at 1-888-287-7658. Gly | Pioneer Support | https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
purchase of the year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refreshed suoer is what I expected, it exceeded my expectations
I would recommend this to a friendIts ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price is good! But the quality of image is 70%! I prefer samsung!
I would recommend this to a friendBrand response from Pioneer Electronics Team
Posted .For support on the Pioneer LED, please use support information is listed below.
888-287-7658
www.usca.pioneer-tv.com
