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Customer reviews

Rating 4.9 out of 5 stars with 14675 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 14,675 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Favorite console

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my favorite video games console. Everything was as described. Excellent quality as always from Sony. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    6/5 Stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a gaming PC and just bought the PS5 and I have not been on my PC since... This system is 100% worth every penny and is incredible for all games. I've really enjoyed the improvements to the user interface settings. The speed is off the charts and I have not and don't plan on running into any issues anytime soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation 5 Review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my PlayStation 5 Console. It is a great console that runs every game I play very well and allows me to play it with my friends. It has a lot of storage and almost any game you can think of! The controller feels excellent and even though I've accidentally dropping it way to many times over the years, It still hold on strong and feels just as smooth as the day I bought it over 1000's of hours later!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    Chris's opinion about the PS5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS5 is very cool and interesting console. When I bought PS5 via particular Best Buy store and I immediately playing on PS5 however, the storage capacity and controller is satisfactory to me. Performance seems like very much better than PS4 was. I recommend everyone to get PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZINGGGG PRODUCTTTT I played on this device probably 2000-3000 hours and it’s the best console I’ve ever played on super well performance and 120 fps makes ur game play feel great and I’ve never ran out of storage or had to delete a game that’s how good it is

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best console we’ve ever used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the PlayStation 5 as a natural progression up from the PlayStation 4 for my wife. I watch her play games all the time, including Final Fantasy, Nier Automata, and Stellar Blade. The graphics potential of this console cannot be overstated, and it seems to have wonderful controller ergonomics as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    best about PlayStation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best console ever made, great catalog, and very ambitious titles

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Digital PS5: As a Secondary, It's Really Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this is my second PS5. I have had the disc one for almost 2 years when I bought this. I bought it so I could play PS5 at my dorm and at my parents house without having to move consoles around. First world problem, I know. Because of this, the lack of a disc drive did not concern me. And since I already had a library of games, I could jump right in to gaming! I love the dualsense and it's adaptive triggers, haptic feedback, and gyro controls. I don't mind the sticks, I play on all consoles so I'm used to it. I like how you can voice chat on Discord, really nice to chat and play with my friends on other platforms easily. The performance is really good, the same as the disc version. A huge step up in performance from the previous gen. If you only buy digital and haven't gotten a PS5 yet, this one will be just right for you. Otherwise, get the disc model.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Controller battery life

    Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing game with a lot of depth! Great console, have had it for about a year now and I love it! Be sure to get the better controller by Sony since the base one dies very quickly. Other than that, its amazing! Works extremely well on my new OLED tv!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best PlayStation yet, the visuals are unreal. Didn’t like the size of the system at first but it grew on me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    ps5 is solid, controller is immaculate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only bought a PS5 to play NBA 2K24 and some other PlayStation-exclusive games. Not gonna lie, the PS5 is kind of tough to navigate through; all the new stuff they added would be easier to navigate through with a mouse, and it is really huge—almost as big as my monitor, but overall a decent console, I would say. But if you're trying to save money, I guess you should get an Xbox, but if you like Sony's exclusive games, it's a no-brainer to get a PS5. Also, the controller is so comfortable and feels better in every way compared to any gaming controller out there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My playstation 5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been loving my playstation 5 since I bought it Best buy has the best price Everytime as I write this review in currently searching for an iPhone on here to get again best prices ever I ended up customizing my p5 and controller with Rick and Morty decal make sure you keep your controller and p5 clean tho it gets pretty dusty but doesn't effect it's performance currently been having my p5 for 2yrs now

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation 5

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great my boys loved there PlayStation 5 gaming console

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    God Bless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding! I ordered and it came in a timely manner. I’ve had it for close to 2 years and it’s still runs like it’s fresh out the box. Also, big shout out to Best Buy and CashStar, much love!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well Done PlayStation Designers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this item from the moment it was released, but it was a bit pricy for me. I found it at Best Buy at an unbelievable price and I am not disappointed. I still have my PS3., PS4 Pro., and now PS5. All three are still connected and plaid. In the evolution from PS3 to PS4 I could see slight improvements. But the PS5 is a quantum leap in playing experience comparably. Additionally, the PS5 is extremely user friendly where internal storage upgrade is concern. There is a feeling of substance in your every interaction with the PS5, whether it is just navigating all the features to playing games to streaming to upgrading the storage. There is truly a feeling of fluidity as displayed in the outer shell design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The system I always needed!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment ever!!!! The system is easy to set up and can be enjoyed in minutes. I wish I made this purchase sooner. I love the gameplay, watching movies & shows in all the available apps, and playing with my friends in 2K, Madden, and FIFA.

    I would recommend this to a friend
  • Pros mentioned:
    Loading speed, Overall performance

    Rated 5 out of 5 stars

    Amazing graphics and performance increase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console! I have a PS4 , and the PS5's graphics are incredibly more vibrant and the load time is so much faster. The ray tracing and 60fps makes a world of difference! The increase in performance is shockingly noticable. I'm impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Loading speed

    Rated 5 out of 5 stars

    Horizon forbidden west.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the PS5 a month ago and i have had nothing but fun. It fast quick and i love it. I have it mounted underneath desk and it looks amazing. If you're thinking of getting go and get it now!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Enjoying life with this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using it for 2 years now and haven’t had any problems with it. We use it for PlayStation games and to watch movies and series — it works great, and we’ve been enjoying it a lot.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Sorry Xbox, I bought a PS5.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I entered BestBuy my intention was to buy an Xbox. After speaking with Markhal, who by the way is Awesome, about how I wanted to get back into gaming so that my family and I can still connect and have fun playing games even though now I no longer leave near them. We decided the PS5 was by “Best Buy”. So far I am very pleased. I like the feel and functions of the new controller which was a concern with me. I didn’t like the feel of the older controllers which was one reason I was initially set on buying an Xbox. Though I’m not crazy about the size and that it’s white. It screams look at me. Markhal informed me I can buy different skins to change the color. So I no regrets about purchasing this system and would recommend it to anyone who ask my opinion.

    I would recommend this to a friend
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