Customer Ratings & Reviews

Says available in store but when you get there nothing is available.

I actually added this to my cart at 1 a.m. Re enetered all my sign in information gave them the verification code they sent and waited for over an hour on a virtual line checking inventory for absolutely nothing. I never clicked off the page like it said. My screen just went dark. Absolute Crazines.

Negative reviews from people crying from FOMO and scalpers that can't get stock to rip people off with. Hilarious.

It said it was in stock but it wasnt. What a waste of time.

Our store had like 10 tins total, got there 30 minutes early and was the 10th in line. Thank goodness for limit of 1 which i give credit to best buy for doing.. however what a disastrous launch

Everyone leaving negative reviews about it showing in stock day before is wild for disregarding it said street date 2/7/25. Therefore everyone complaining “best buy do better” literally just cant read a full product page and got mad. Pretty crazy. Crazy how humans can purposly chose to not look and then compain lol

Best Buy is becoming a joke. In my area I checked in with two Best Buys closest to me about when they would be getting this product. I was told that they would be receiving it Friday morning, TODAY 2/14/25. I checked the app at 8:00 a.m. this morning and this item was In Stock at both locations as they stated. I later checked again at 8:30 a.m. and it said few in stock for BOTH locations even though the stores are not even open yet. I then checked again at 9:00 a.m. and this item was out of stock in BOTH locations. How is that possible when Best Buy opens at 10:00 a.m.??? Shady business practices are possibly occurring behind the scenes where employees are buying this product before it even hits shelves. This is ABSURD. Best Buy needs to do something about this.

Was in line to purchase the mini tins and the first person in line was allowed to purchase all of them. The register wasnt allowing more than 2 at a time at first and after the cashier went to converse with one of her coworkers in the back then allowing for the one person to buy all of the tins i guess bypassing the errors she was getting when trying to scan more than 2. All she did was laugh when i asked if there was a limit.

"avail in store for pick up today" goes to the store stands in line in the freezing cold, first in line no tins hope the employees enjoy their tins i guess lol

Best Buy- “In store only” releases 2/7/25 Me- Goes to Best Buy on release day Best Buy- Sorry we don’t have any in stock all got bought through online orders Me-????

Don't waste your time these will never be available to be purchased.

Disappointed in Pokémon and BestBuy. Unbelievably disorganized and underwhelming.

Unfortunately i was given misinformation on online about a product that could only be pucked ip in person at store, but when i got there item wasnt available. I wasted my time and gas foe somwthing that was misleading.

Pretty despicable but not surprising for a billion dollar corporation. Can confirm Roseville location has employee insiders 100%. So much disgusting people everywhere.

Best buy is a joke and need to fix their website!!! Went in person just so the workers were extremely rude with the remarks when i was simply just asking a queastion!!! Do better best buy

Went to store this morning and they only had about 8. It was limited to 1 per person and they still had 1 left after I bought one

Went in store today of release and there was nothing . when on line it said it was there.

Got luck an hot 2 tints in release day still searching for more product.

All these people on here crying when it clearly says in store only and no BB employe was aloud to buy them

Literally, everything was sold out without opening the store. It doesn't make any sense. Next time, be honest with your customers.