Customer Ratings & Reviews

Negative reviews from people crying from FOMO and scalpers that can't get stock to rip people off with. Hilarious.

At 1am was able to add to cart and verify my info continue to checkout says not available to ship then click pick a store option and click multiple stores for it just not to work and after 20 mins says unavailable. Best buy needs to fix this because it is the second time ive got screwed like this.

What a waste of time … “in store only” goes to the store … manager “ you have to buy online” …. Starting to get real annoyed wasting so mych time and gas going store to store to be told they dont have anything in stock

I bought 1 had no good pulls but my brother did get one to and he pulled the full art Eevee.

Went in as soon as they opened, said they had several in stock in this store only. As soon as i went in to get one i seen they were out. An employee said that another employee purchased all they had left before they opened as well as had a couple on hold for them to purchase. This isnt the first time on telease day this has happened.

Waited in line on release date morning with a bunch of others, one very nice employee came out before opening and said they wont have any until tuesday. I came back today (tuesday) and waited first in line until the store opened and different employees told me they didnt have any???? I wonder if the employees at the Santa Clarita location took everything for themselves as other reviews are saying.

Not sure how the website only allows to purchase in store and not buy online. And when it came to going to the store they are sold out before opening? More like the employees are taking it for themselves

Said was available in store today only for them to say it doesnt drop officially until 2/7/25 and to check online around midnight because itll be better that way smh guess what checked at midnught still no option to purchase the cards.

They do not post availability online, and nobody at the store will ever answer the phone. If you drive to the store and ask if they have any, nobody has a clue. Would not recommend trying to buy any from Best Buy.

Pretty despicable but not surprising for a billion dollar corporation. Can confirm Roseville location has employee insiders 100%. So much disgusting people everywhere.

Went on Thursday since the site said it was available, then in stores they can't sell it till Friday. That's fine, I can wait. Went today, and it's sold out because someone placed an online order pick-up. HOW? The site clearly says in-store only. Best Buy, don't put false information on your site if you aren't going to follow it.

Asked a few bestbuy emplyees how many prismatic ETB’s they recieved because i showed up 30 seconds after thebfestock. One employee says they received 2 units, another says they receievd 7, and a third employee says they didnt receieve any. Thats how you know these arent hitting shelves. From distributor to employee. Sad day.

I got a good price... But I didn't get the legendary pack SMH

Best buy is a joke and need to fix their website!!! Went in person just so the workers were extremely rude with the remarks when i was simply just asking a queastion!!! Do better best buy

Went to store this morning and they only had about 8. It was limited to 1 per person and they still had 1 left after I bought one

Got luck an hot 2 tints in release day still searching for more product.

What's the point of doing a line/queue system to help combat the bots byt then go ahead and release stock while humans are asleep.. did you forget that bits never sleep? Waste of everyone's time who are actually trying to get something retail price. Thanks for continuously letting scalpers and flipper dippers win..

Says available in store but when you get there nothing is available.

All these people on here crying when it clearly says in store only and no BB employe was aloud to buy them

It said it was in stock but it wasnt. What a waste of time.