Customer Ratings & Reviews

Canceled immediately after pre-ordered in store, don't waste your time waiting in line before store opens just for them to cancel them on you.

Great item, Great release, Best Buy employees were kind enough to let us know the exact amount an hour or so before opening which really solidified standing in line!

Very great service and really enjoyed the line wait as they were very patient and were great at instructions

Love it had a lot of fun opening the cards with the kids. All the extras in the box made it even better. We really loved the promo.

Excellent product, staff was friendly, very easy transaction

They had a good amount of stock for this product. was able to get in line and get it quickly

A beautiful set of items and cards put together. Great for collectors. The box and the rest of the accessories are all top quality.

Definitely a hard product to obtain but worth the hassle if you’re able to get your hands on it.

Came in sealed and was in great condition! I love how best buy was fair with their sales in Pokémon by keeping it 1 per person

This helps keep the scalpers out since they have tons of bots ready to go. I saw people in line thinking they would get another online… NOPE

I placed the order in-store with the help of a staff. Later received a confirmation email, and money was deducted from my credit card. However, Best Buy canceled my order, saying that the item was oversold. Obviously, this was just an excuse since the order was placed via the computer in-store. Yet Best Buy keeps asking me for a review. Man, what can I say?

Love the pull rates of this series, would definitely buy again

Got one in store and placed a instore order for 10 more. Order arrived earlier then the june date. Just tor them today.

Was told could place in-store order so I did since waiting hours outside with store confirming they had 8 only to have 4 on open. Best buy employees stole half the stock and played it off like they were for online orders. My in-store order then gets cancelled and it took over a month for them to cancel/start refund for me. Absolutely terrible experience.

I camped outside Best Buy for hours, found out they only had 1 physically in store. Was able to order it at check out line to ship in June, was absolutely thrilled. Then it got cancelled, Best Buy didnt even send a notification or email or anything. Very poor customer service all around. Regardless of bots, scalpers or limited quantities, its nothing new. But this was a major failure on their part this time.

This was the best thing to happen to prismatic thank you Best Buy

Had to wait 12 hours in line but the box looks very pretty. No hits but at least the box was cool.

Smaller town Best Buy…. Sold at MSRP… best retail store left imo….. Will shop he 1st ALWAYS !!!

Excellent service. I am happy that I can finally get one. It is better than pre-order online.

Great price! Love this set! I hope they get more at some point because i would purchase more